688 It Support Jobs - Page 19

WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) - the 4 Zeros . We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. Primary responsibilities of the System Development Engineer include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! The Amazon WW RR&S is looking for a System Development Engineer who will join the team which supports all software application responsible for shipment, item availability, customer promises, shipment optimization and other functions related to fulfillment services process. Your problem resolving skill will benefit customers directly, insuring Amazon able to meet all its commitments to our customers. Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (Perl, Ruby, C/C++, JAVA), performing SQL queries, updating, tracking and resolving technical challenges, build and develop tools which will automate daily operational activities. Responsibilities also include working alongside development on Amazon Corporate and Divisional Software projects, updating/enhancing our current software, automation of support processes and documentation of our systems. Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination between multiple Development, Operations and IT Support groups, so you get to experience a breadth of impact with various groups. The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done. - 4+ years of non-internship professional software development experience - 2+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - Knowledge of systems engineering fundamentals (networking, storage, operating systems) - Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby - Experience with PowerShell (preferred), Python, Ruby, or Java - Experience working in an Agile environment using the Scrum methodology - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience in automating, deploying, and supporting large-scale infrastructure

Back Key Responsibilities Application monitoring and support Manage traffic diversion during deployments Validation of code deployment success Post deployment health monitoring and reporting Production patching and monitoring activities for in scope applications (Liveliness Probe, DataGrid, SOSS, POD restarts) Monitor and action the alert using Bell Monitoring Tools (Dynatrace, BAM, Grafana) Monitor of DB server to verify through daily sanity check Verify Table Space / Disk Space status and warn if its reaching capacity Verify Memory and Processor usage and warn if its reaching capacity Production Monitoring Diagnosing and tracking Incidents and problems with Severity Critical (P1) and High (P2) through to Resolution Providing the required Production Logs or access to Production Logs to analyze the incidents Provide the Root Cause Analysis for all Critical Incidents Repairing data and associated work caused by invalid data where validation code does not exist or where a -documented Incident caused by a transaction results in failures Providing workarounds for Critical and High Incidents Updating relevant system, configuration or process documentation Document and promptly notify Bell of any emergency changes required Participate in AMS Operations Governance meetings (assumed to be bi-weekly) Responding to Application-related questions, performing data extraction as required Handling ad-hoc requests from end users for information, queries, or reports Providing holiday support coverage Performing peak period monitoring and reporting for specific critical applications Perform daily health checks for Critical applications Preferred Qualifications Bachelor Degree Computer Science What We Offer Competitive salaries and comprehensive health benefits Flexible work hours and remote work options Professional development and training opportunities A supportive and inclusive work environment

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues.

Provide end-to-end IT support for VIP users, especially the CEO and management group. Ensure optimal performance and uptime of Apple (macOS and iOS) and Windows devices used by VIPs. Deliver high levels of responsiveness, discretion, and professionalism. Lead and manage a team of DSS engineers operating on a 24x7 shift basis. Monitor team performance, provide coaching, and ensure adherence to SLAs. Coordinate shift schedules and maintain consistent support coverage. Oversee daily IT infrastructure operations and end-user support activities. Ensure adherence to IT policies, procedures, and best practices. Coordinate IT support for company-wide events, including AUDIO/VIDEO setup and troubleshooting. Provide expert support for Apple platforms (macOS and iOS).

Job description- Executive - IT Role & responsibilities IT Asset support & maintenance 1. Managing and monitoring all installed network appliances, systems, and related infrastructure (cloud and on-premise). 2. Handle daily technical support activities on desktop, laptop, Linux, mac devices, printer, scanner, WIFI, CCTV, EPABX, biometric device, etc. Troubleshooting 1. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. 2. Installing, configuring, testing, and maintaining network-related operating systems, and applications/software/management tools. 3. Provide expertise for the overall network systems infrastructure and its support as it relates to all IT technologies. 4. Provide support, troubleshooting on door lock biometric device, adding new user, revoking door access exit employee, daily and monthly attendance report generation. 5. Setup google meet, Microsoft teams, and zoom meeting with conference room display. G-suite Admin 1. Maintain google workspace admin panel. 2. User creation & configuration with mail signature. 3. Backup G Suite data if needed. 4. Secure user authentication, Reset password. 5. Gmail storage up-gradation. 6. Watch Out for Abnormal Usag IT Asset management 1. Maintain complete organization IT asset details. 2. Maintenance IT materials invoice records. 3. Gathering a detailed inventory of an organization's hardware, software, and network assets. 4. Assign asset responsibilities to employees. 5. Ensure audit compliance for the IT assets. 6. Collaborate with management to define cost savings, asset compliances, and service improvements. 7. Monitor software licenses to ensure they comply with license agreements and usage standards. 8. Check IT asset warranties details for branded systems Corporate Account Management- 1. Maintain corporate accounts like GoDaddy, Bitdefender Gravity zone Antivirus, Microsoft account management, Tally Prime, etc. 2. Monitor validity, and renewal process for corporate accounts to ensure they comply with license agreements and usage standards. Tally Data Backup 1. Take backup daily basis tally data from the cloud tally server. 2. Troubleshoot cloud tally server when the issue occurred, remote tally setup, user creation, payment processing for tally cloud subscription, etc. 3. Provide tally data (old/live) to accounts team while require. Preferred candidate profile * Should be preferably a BCA or Any Graduate with IT Diploma/ Certification. * Should have a minimum experience of 2-3 years in similar role.

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS.

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Looking for an Infrastructure engineer who is detail-oriented and proficient with Technologies, Operating systems, networking, Software, and Hardware. The engineer will be responsible for installing, configuring, maintaining, and administrating Windows servers, operating systems, active directory, and VMware. Provided complete IT technical support services and assisted global IT infrastructure setup for Greenfield project Management teams to ensure efficient business processes. Daily Administration & IT/IS Support for Plant Vadodara and Warehouse. Administrating/Monitoring Windows 2012, 2008, PhysicalVMWARE Servers, Application Server, Domain Server, File Server. Work with end-users, resolving their software and hardware issues in an Efficient manner. Configuration of iPhones, Smartphones & IPad, etc. Mail ID and Windows ID creation and configuration CCTV setup and maintains To ensure strict adherence to Companies security policies like portable devices restrictions etc. Active Directory administration for all India locations, Manage Users, groups, and support. Assist, Plan & Implement the up- gradation of Hardware Software on Live Servers Inventory records and License for all IT Assets (software and Hardware) Established process improvement strategies that drove positive changes and resulted in a 100% IT incident remedy rate. BCPDR Plan for IT Infrastructure. Liaising with the external agencies to ensure timely completion of the projects Incorporating technical zero fault suggestions for efficient implementation with the Department Heads. Supervising the use of IT inventory and consumables and ordering as and when required for I T Maintenance and Server room functions Imparting IT Orientation to New Recruits. Planning Prepare yearly CAPEX budget for IT India as per requirements. And Monitoring Vendor Management (ISP/IT consumable/Hardware ) UPS

Experience: 7-10 Years Category: Software Development/ Engineering Shift: Rotational shift Main location: Bangalore/Chennai/ Hyderabad/Pune/Mumbai Employment Type: Full Time Education Qualification: Bachelors degree in computer science or related field or higher with minimum 3 years of relevant experience. Position Description: Responsibilities: Support Windows/ Red hat Upgrade Server Clean ups across the estate for unused /old jars that create violations and flagged by Flexera/ Tenable Scan. DB, JBoss Red hat, IIS TSS fixes. Middleware/ DB upgrade like MQ, Mongo, PostgreSQL. WWF / TCCM / TSS OS Management /Fixes. Collaborate with respective infrastructure groups to remediate TCCM/TSS Security vulnerabilities on Unix and Windows platform Collaborate with respective TI and application groups for upgrading various infrastructure technologies. Resource Profile Requirement: Strong RedHat Linux OS and Windows OS administration / Upgrade experience Working experience with RedHat JWS and JBoss middleware technology Working experience with Database, Middleware and programming language upgrade Experience with Firewall, SAN/NAS storage technologies Working knowledge with DevOps methodologies, tools, and automation (pipeline) (Nexus, Artifact, Jenkins, Artifactory) is a valuable addition. Must-Have Skills: Experience in RedHat Linux and Experience in Devops. Knowledge in Database, Middleware and any programming language Skills: DevOps English Firewalls Middleware Storage Wintel/Windows Server

Monitoring and maintaining network devise, Laptops, desktop’s and workstations of Ubuntu, Windows and MacOS operating systems. The installation, configuration and upgrade of new hardware and software in support of the company's goals. Health insurance Provident fund

1. Technical Support 2. Installation & Configuration 3. Troubleshooting 4. Network Support 5. User Assistance 6. Documentation 7. Collaboration Looking for a Candidate with exp. in desktop support with networking, hardware and troubleshooting.

IT Associate Admin and Multitasking Computer Expert Good Communication CCTV Monitoring Urgent Immediate Joining

Key Skills Required Excellent English Verbal and Written comms. Must have Grammar and Sentence construction skills as every single ticket needs email drafting to Clients/Users. Must have Calls, Emails and Chat etiquette to manage Users professionally. Must have International Inbound Call handling experience along with Email and Chat Supporting skills (Preferably UK). It must be technical troubleshooting related experience. IT Support experience is must (Calls, Chats and Emails). Must have worked in fast paced IT environment with capability to resolve ticket in a timely manner. Application Support is an added advantage. Candidates with Desktop support, network support, server support, infrastructure support & cloud support experience are welcomed. Must have the ability to navigate through multiple web applications while assisting Users. Ability to prioritise and manage workload. Experience using Microsoft Office Suite. Must have Incident Management knowledge. Responsibilities Must address all the queries raised by external/internal Users via all mediums like Calls, Emails and Chats. Should also be using Teams or other internal tools available for remote sessions when needed. Should find the root cause of the issue and resolve every single issue raised by the User in a professional manner. Should follow the process guidelines, SLAs and TATs set by the Organisation. Must learn all the Processes that include various Product versions, Web Admin navigations, Jira, Confluence, etc. Must have the ability to use multiple applications at the same time to assist Users and resolve their issues. Must take the complete ownership of every ticket assigned to the individual. Ownership of ticket processing includes initial response, follow-up, troubleshooting, liaising with other Departments to provide a complete and accurate information/resolution to Users. Same goes with reopen cases. Must be flexible to attend all training sessions and clear assignments/pass exams as assigned by the Reporting Manager or the Organisation (Meta-compliance, ITIL, etc). Should utilise the resources appropriately to contact the User. Example Should prefer calling the User as the first mode of contact followed by emails. Must be available for remote sessions to investigate User issues. IT Analyst must analyse every single ticket and identify the appropriate root cause using various applications and tools provided. Should work on colleagues Tickets in their absence. Should keep Reporting Manager updated of their ticket status at regular intervals. Must raise relevant queries to the second line of support when needed (non-accessible fields). To accurately log all customer interactions appropriately in the Organisations ticketing tools (Jira). Must prepare Training notes, Flow charts and any other task assigned by the Trainer during training. Should have working knowledge of MS office and be ready to work on basic reports needed. Must answer continuous calls (back-to-back) without compromising on quality. Must attend Emails, Chats and Calls simultaneously. However, can focus on one at a time when on Calls or Chats (Calls and Chat interactions will always be direct from UK Users). Should have the ability to manage multiple tickets concurrently. To carry out any other reasonable duties and responsibilities.

Prior experience in setting up PCs/Monitors/laptops physically. Basic troubleshooting of laptop issues, able to log tickets with Dell Some basic knowledge of network cables and connectors. Good verbal and written communication

Role Overview We are looking for a highly driven and experienced business development leader who can independently generate leads, build relationships, and close deals across various service domains. This role is for someone who lives and breathes growth, has a global business outlook, and a strong professional network. Key Responsibilities Identify, pursue, and convert new business opportunities across national and international markets. Independently generate leads and build a qualified sales pipeline. Build strategic partnerships and onboard clients for services including: Branding & Performance Marketing Digital Marketing & PR Website & Mobile App Development AI-based Solutions IT Support & Consulting Develop and execute client acquisition strategies aligned with company goals. Attend industry events, client meetings, and networking sessions to build presence and rapport. Collaborate closely with internal teams to align client needs with service offerings. Provide regular updates on sales activities, forecasts, and performance metrics. Ideal Candidate Profile Proven track record in IT & digital services business development. Strong international exposure and a solid professional network. Demonstrated success in selling services related to: Branding, Marketing & Digital Campaigns Web & Mobile Application Development AI-driven Solutions and IT Support Self-starter with a growth-oriented mindsetcan generate leads and close deals independently. Strong communication, negotiation, and presentation skills. Team player who can work collaboratively with delivery and leadership teams. Willing to travel domestically and internationally as needed.

Must have 1 Yrs exp in Service desk (Voice/chat) Skills- IT Service desk/IT Support/Tech Support/International Bpo/Technical Helpdesk Bangalore CTC-4LPA+50K Allowances Graduate 5 Days working Us Shifts 2 Way cabs Contact- 6205633155(jaspreet)

!!Hiring for CMM5 Level Organization!! Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Ensure timely resolution of escalated support requests Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Rajkot Contact: snehapawar@peshr.com/7021769496

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high NPS scores through effective resolutions * Collaborate with teams on process improvements * Provide exceptional support within SLA's

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service Operations Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, addressing their technical issues and ensuring their satisfaction. Troubleshoot system or application problems, identifying the root cause and implementing effective solutions. Collaborate with cross-functional teams to resolve complex technical issues and improve system performance. Document and maintain accurate records of client interactions, technical issues, and resolutions. Stay up-to-date with the latest industry trends and technologies to continuously enhance your technical skills. Contribute to the development and improvement of support processes and procedures. Assist in training new team members and sharing knowledge with colleagues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with Customer Service Operations. Strong understanding of IT support principles and best practices. Knowledge of troubleshooting techniques for software and hardware issues. Familiarity with remote desktop tools and ticketing systems. Excellent communication and interpersonal skills to effectively interact with clients and team members. Ability to prioritize and manage multiple tasks in a fast-paced environment. Analytical thinking and problem-solving abilities to quickly identify and resolve technical issues. Additional Information: The candidate should have a minimum of 0-2 years of experience in Microsoft Windows Desktop Management. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

IT Support & Infrastructure Specialist Location: Salt Lake, Sector V, Kolkata Full-Time | Onsite (with flexibility) About the Role We're looking for a versatile and driven IT Support & Infrastructure Specialist to join our dynamic cross-regional team supporting three fast-growing, tech-forward organizations: The Client, Quantech, and Quatred Arts . You'll be stepping into a foundational role, helping shape IT operations, infrastructure, and security practices across ~100 users in Kolkata, Toronto, and remote locations . This is a hands-on, high-ownership opportunity where you'll lead implementation and day-to-day management of Microsoft 365 (with Entra ID/Azure AD) , endpoint security via Intune & Defender , and office network troubleshooting while also building documentation and IT support systems from the ground up. Role Scope & Focus 70% : Infrastructure, Security & Cloud Operations 30% : Hands-on IT Support & End-User Services What You'll Do IT Support & Hardware Management Set up, configure, deploy, and troubleshoot laptops (Windows, macOS, Linux), desktops, and mobile devices. Provide responsive support to in-office and remote users across hardware, software, and connectivity issues. Manage IT inventory, procurement, and lifecycle. Network Administration Resolve Wi-Fi and cabling issues in the Kolkata office. Assist with maintaining routers, switches, and access points. Monitor and improve internal network performance. Microsoft 365 & Endpoint Security Administer Entra ID/Azure AD, Exchange Online, SharePoint, Intune, Teams, and Defender. Manage user provisioning, licensing, and endpoint security policies. Implement security improvements aligned with CIS framework . Security & Infrastructure Projects Lead security implementation and operational improvements (CIS-aligned). Contribute to vulnerability management and endpoint hardening. Work closely with local and global teams to roll out best practices. Process & Documentation Set up ITSM/ticketing tools and maintain internal documentation. Build scalable internal IT processes from scratch. Standardize IT onboarding/offboarding procedures. Collaboration & Communication Collaborate 12 times/week with Canadian counterparts (1-hour overlap). Partner with India team leads on planning and daily support needs. Who You Are Experienced in cross-platform IT environments (Windows/macOS/Linux) Hands-on with Microsoft 365 admin (Entra ID/Azure AD is a must ) Knowledgeable in networking (TCP/IP, DNS, DHCP, VPN) Familiar with CIS or similar security frameworks Skilled in using Intune , Defender , and scripting (PowerShell, Bash, Python) Comfortable building systems and processes from the ground up Customer-focused, proactive, and organized Passionate about IT—whether through certifications, home labs, or side projects Nice-to-Haves Certifications: CompTIA A+/Network+/Security+ , Microsoft 365 , CCNA Exposure to small/mid-sized companies and IT operations at scale Basic familiarity with Azure (VMs not required), or DevOps tools Prior experience setting up ITSM tools (Freshservice, Jira, etc.) Why Join Us? Be a key architect of our IT systems and security posture Own and drive infrastructure for a global team Collaborate with highly motivated peers in Canada and India Build processes that truly make a difference from day one Work in a fast-paced, supportive, and innovation-driven environment Apply Now If you're excited about owning IT operations and infrastructure in a hands-on, high-growth environment— we would love to hear from you . Please share your resume and any relevant certifications or project links.

Role & responsibilities Collaborate with Educational Institute stakeholders to gather, analyze, and document processes and requirements. Document business rules, data models, and system workflows. Provide training to users and support their participation in deployments and implementations. Actively participate in user acceptance testing (UAT) activities. Collaborate with development teams to ensure accurate implementation of requirements. Monitor project progress, identify risks and issues, and propose solutions for successful project delivery. Preferred candidate profile Strong communication and stakeholder management skills. Excellent problem-solving and decision-making abilities. Ability to handle multiple projects and meet tight deadlines. Proactive, self-motivated, and detail-oriented.

Position Name: Service Desk Engineer Reporting LocationGurugram Working locationGurugram SUMMARY OF POSITION AND OBJECTIVES: As an IT Support Specialist, your primary responsibility, will be to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user support requests, and escalation of incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution may involve the use of diagnostic and support request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Job description: Be able to identify, diagnose and resolve both reoccurring and unique issues where there may not be any written instructions Be forward thinking, looking for ways to increase productivity, efficiency and identifying process improvements Must have excellent time management, prioritization, and organization skills Ability to handle multiple projects, customers, and tasks at the same time as youll be working in a fast-paced environment Have a basic understanding of ITIL conceptsIncident, Major Incident, Service Request, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc. Create written documentation to share knowledge with others, and be able to write this documentation in a step-by-step format from beginning to end without omitting steps Act as a single point of contact for your customers and be a liaison between them and the rest of the organization Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures Ensure all fields within the ticket are populated accurately with the customers name, location, site, phone, categorizations, short description and a full body of notes including documenting what ultimately solved the issue and how you did it Basic troubleshooting and ability to provide guidance for remote repair when possible, of hardwaredesktop, laptop. Setting up new workstations for new joiners. Basic troubleshooting and repair of on premise and cloud-based Microsoft products including O365, MS Teams, OneDrive, SharePoint, Azure, Exchange and Windows OS. Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan to email configurations, etc. Basic support for VPN and remote access, Citrix, thin clients, VMWare or equivalent Support for File-Xchange, Bomgar & Remote Desktop Familiarity with network connectivity, TCI/IP, Firewalls, Vlans, Ethernet, etc. Must be willing to spend the time necessary for continuous self-education Report to your group leader any issue that could significantly impact the business Triage/Escalate, if needed, unresolved problems to a higher level of support Perform special projects as assigned/required Provide occasional on-call support Must be willing to work 24x7x365 Other duties as assigned Must be ready to work in shifts, rotational shift-based environment. What we offer: A launch pad into various senior management opportunities within the many business lines of Eurofins globally or into the management hierarchy in our different corporate functions. The opportunity to grow your project management skills in a demanding, fast-growing organization. A chance to become part of a highly motivated international team of professionals. In a fast-growing group, successful leaders are frequently being offered increased areas of responsibility (Subject to geographic mobility). QUALIFICATIONS AND EXPERIENCE REQUIRED: Profile description Service desk Engineer providing support for the IT needs of the organization. Requirements: 0 to 1years of Help Desk/Service Desk Support 0 to 2 Years of Desktop Support increasing responsibilities Good Knowledge Management 0 to 1years of ServiceNow (or equivalent ITIL Incident tracking) Good Communication skill Qualifications Bachelor Of Science

Technical Support Apprentice We also recognize the importance of closing the 4-million-person cybersecurity talent gap. We aim to create a home for anyone seeking a meaningful future in cybersecurity and look for candidates across industries to join us in soulful work. More at . Role Overview: Apprentice provides end-to-end technical support for Trellix customers and is responsible for providing technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix customer base. Apprentice will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success. Key Responsibilities Act as the first point of contact for corporate/enterprise customers of Trellix. Handle real-time voice calls and portal cases and respond in a timely manner. Work in a team with assorted expertise. Update customers on progress of their cases on a regular-basis. Leverage team members expertise to deliver resolutions to customers in a timely manner Maintain a friendly, open, approachable, positive attitude. Willingness to work in 24x7 rotational shifts (including night shifts) is a must. Technical Skills Basic understanding of Microsoft Windows technology with some exposure to Server operating systems. Basic networking knowledge. Beginner level knowledge on Linux is preferred. Knowledge of computer security procedures and protocol. Exposure to security concepts is an advantage. Communication Skills Excellent verbal & written communication skills is a MUST. Be able to effectively communication with global customers over phone & email.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9606557106 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Key Responsibilities: Provide first-line support to internal staff via phone, email, or in person. Troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices. Install, configure, and maintain operating systems, software, and IT equipment. Monitor and maintain local area networks (LAN), internet connections, and related equipment. Manage user accounts, passwords, and access permissions in Active Directory and other systems. Assist with onboarding and offboarding processes, including setting up workstations and accounts. Maintain accurate documentation of IT systems, support requests, and resolutions. Coordinate with vendors and external support services when necessary. Support remote work setups including VPN, remote desktop, and collaboration tools. Ensure data security and perform regular system backups. Preferred Skills: Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). Basic knowledge of scripting or automation tools (PowerShell ). Understanding of cybersecurity principles and data privacy regulations. Experience supporting cloud-based environments (Azure, AWS, Google Workspace).