739 It Support Jobs - Page 17

Responsibilities: * Conduct field surveys on manufacturing quality * Provide IT support at service desk * Conduct market research for industry associations * Report findings to stakeholders * Collect data through market survey. 50+ Vacancies All MH Flexi working Work from home Over time allowance

Responsibilities: Client support and software installations AMC & license management Internal IT support Experience & Skills: 1-2 years of experience in an IT support or systems administration role Strong communication and interpersonal skills Health insurance Annual bonus

Dear Candidate, We are hiring an IT Systems Engineer to manage and support enterprise infrastructure, ensuring optimal performance, scalability, and security of IT systems. Key Responsibilities: Install, configure, and maintain servers, networks, and endpoints. Monitor system health and respond to outages or anomalies. Perform upgrades, patch management, and system backups. Enforce security standards and policies across IT assets. Collaborate with other IT teams for project deployments. Required Skills & Qualifications: Experience with Windows/Linux system administration. Strong knowledge of networking (TCP/IP, DNS, DHCP). Familiarity with virtualization (VMware, Hyper-V) and storage systems. Good understanding of security practices and troubleshooting tools. Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Srinivasa Reddy Kandi Delivery Manager Integra Technologies

We are looking for a passionate and proactive IT Intern to join our dynamic team. The ideal candidate will assist the IT department with day-to-day operations and support activities. Location: Jaipur MI Road Education: B.Tech/B.E. Computer Science / IT, BCA, MCA or equivalent Employment Type: Internship (3 to 6 Months) Stipend: 10-12k per month Basic understanding of computer systems and other tech products. Familiarity with operating systems (Windows, Linux, etc.). Good problem-solving skills and a willingness to learn. Strong communication and team collaboration abilities. Must be available for the full duration of the internship.

Hiring for International Technical Support (Voice / Email / Chat) Require Exp: Min. 6 months into International Technical Support Skills: Technical Troubleshooting, Customer Service, L1 Technical Support, Service Desk Must have excellent communication skills CTC: Up to 5-6 LPA Location: Noida Qualification: Any Graduate Work from office Shifts: Night (Rotational) 5 Days Working; 2 days rotational off Notice: Only Immediate Joiners CONTACT: Archana- 9531592641

locationsMUMBAI, IND time typeFull time posted onPosted 11 Days Ago job requisition idR1147532 . TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualificationHSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail). Offers of employment are conditional upon passage of screening criteria applicable to the job.

Location: Head Office, Lower Parel, Mumbai Company: Nandivardhan Group Experience Required: Max 3 years of experience Industry: Real Estate Reporting To: Sr. Manager Website Link: https://nandivardhan.com/ Working Days: 6 Days working (Alternate Saturdays & All Sundays Off) Qualification: B.E. / B.Tech in Information Technology, Computer Science, or related field Objective: We are looking for a proactive and technically sound IT Executive to manage our in-house IT operations. The ideal candidate will be responsible for providing technical support, maintaining hardware and software systems, ensuring network security, and managing IT infrastructure at the Head Office. The role requires a hands-on professional who can handle day-to-day IT tasks efficiently and contribute to the companys overall digital infrastructure. Key Responsibilities: IT Support & Troubleshooting: Provide first-line support for all hardware and software-related issues across the office. Diagnose and resolve system/network issues, printer configurations, and email/client problems. Install, configure, and update computer hardware, operating systems, and applications. Network & Infrastructure Management: Monitor and maintain local area networks (LAN), Wi-Fi, routers, and switches. Ensure internet connectivity and troubleshoot network downtimes or slow performance. Manage VPN and remote access configurations for remote employees. Hardware & Asset Management: Maintain inventory of IT assets, ensure tagging and tracking of hardware. Coordinate procurement, installation, and disposal of hardware and peripherals. Maintain logs of IT equipment issuance and returns. Software & Systems Management: Manage software licenses and ensure compliance with licensing agreements. Support implementation and maintenance of internal tools such as G Suite, Microsoft Office, Antivirus, etc. Coordinate with third-party vendors for maintenance and AMC (Annual Maintenance Contracts). Security & Data Backup: Implement and maintain data backup strategies and disaster recovery procedures. Monitor system security, antivirus updates, and firewall configuration. Ensure all systems comply with organizational security policies. Coordination & Documentation: Liaise with external vendors for escalated technical issues and procurement. Document IT policies, SOPs, and user manuals. Assist with onboarding and offboarding processes from an IT perspective. Key Skills & Competencies: Strong knowledge of Windows OS, network configuration, and hardware troubleshooting. Experience with IT helpdesk tools and ticketing systems. Good understanding of networking devices (routers, switches, firewalls). Familiarity with cloud platforms, email hosting, and backup solutions. Excellent problem-solving skills and ability to work independently. Good communication and interpersonal skills.

We are seeking a proactive and detail-oriented engineer to join our Integration & Automation Operations team. You will be responsible for supporting the daily health, performance, and stability of our integration (Workato) and automation (Power Automate) platforms. You will be responsible for monitoring workflows, resolving incidents, and driving continuous improvement across mission-critical systems. Your work will help surface key operational insights, reduce recurring issues, and ensure seamless automation delivery. KEY RESPONSIBILITIES Monitor and validate daily automation and integration workflows using standard checklists and dashboards. Provide Level 1 support for incidents: troubleshoot, resolve minor issues, and escalate where necessary. Manage support tickets via ITSM tools (Freshservices & Jira) and ensure timely resolution and documentation. Conduct periodic health checks and audits of automation and integration environments. Identify recurring issues and perform root cause analysis to drive long-term solutions. Collaborate with developers and stakeholder to enhance automation reliability and user experience. Develop and maintain dashboards and reports to surface key metrics and operations trends. Support deployment, versioning, and change management processes. Maintain and improve documentation including runbooks and integration procedures. Streamlining integration and automation operational activities with a focus on scalability and resilience. Required Skills & Expertise 3–5 years in automation/integration operations or IT support roles. Hands-on experience with Workato and Microsoft Power Automate (cloud and desktop flows). Familiarity with integration patterns, token/credential renewal, error handling, and retry logic. Working knowledge of Desktop UI automation, work queues, and Azure Key Vault. Strong troubleshooting and analytical skills. Excellent communication and stakeholder engagement. Willingness to work in shifts or on-call rotations as needed. Preferred Qualifications Experience with enterprise integration platforms and automation frameworks. Knowledge of Windows Server, VDI environments, and automation agent management. Exposure to agile methodologies and DevOps practices. Understanding of API/webhook-based integrations and automation governance.

REPORTING TO Infrastructure Service Operations, Food, Feed and Agro Testing Europe GEOGRAPHICAL REPORTING LOCATION: Poland WORKING LOCATION: India OVERALL OBJECTIVES: As part of the IT Infrastructure Support Team for Eurofins Food, Feed & Agro Testing Europe, you will join a growing international team to work on maintenance of newly deployed segregated IT User Zones and Application Availability Groups servers, end user device management and Cloud infrastructures. Your role will be to support daily operations tasks and to support project workload including design & implementation of new infrastructure. You will collaborate with number of different IT Support and Delivery Teams on daily basis. It will require Microsoft Server & Client OS, Azure, SCCM and Intune engineering skills. Open mind and ability to cooperate with multiple individuals in a multicultural environment is essential You will get an opportunity to drive Eurofins major IT Infrastructure transition and transformation across Food, Feed & Agro Testing Europe businesses SPECIFIC ASSIGNMENTS : As part of the Food, Feed & Agro Testing Europe Operations L2 Team you will act as primary contact to support infrastructure regarding: Desktops and Servers patching Workspace related queries and issues. Azure services configurations and maintenance M365 problems (Outlook, Office, Teams, OneDrive, SharePoint, Windows). Identity and Access Management queries. Applications related problems requiring triage to respective application support group. Main activities, but not limited to, are: Maintain current IT User Zones and IT Application Availability, MS Server & Client OS, patching compliancy, Intune & SCCM infrastructure. Maintain IT Infrastructure Transformation / Integration / Segregation throughout Food, Feed & Agro Testing businesses across Europe. Work closely with Monitoring, Cloud, Compute, Network and Application team members do deliver the IT Infrastructure as wider project. Act based on the end-to-end view of the infrastructure. Own the incoming requests and manages escalations. Support in creation of operational documents, communications and processes. Years of experience5 to 8 yrs REQUIRED S : An ideal candidate should have strong 5+ years experience in all of the below: Patching deployment (Windows, Linux, O365) SCCM/Intune/WSUS/Azure Update Manager Experience in server (virtual & physical) infrastructure design and transitions Windows Server 2016/2019/2022 deployment & support, File servers, Active Directory, Azure Troubleshooting of Windows 10, 11, O365 Monitoring tools Very good command of English written and spoken Below skills will be an advantage: Exchange Online Automation with PowerShell, Ansible etc. Service Now Ticketing usage ITIL Foundation certificate Site 24x7 Monitoring tool

Location Pune, Bangalore : ITIL/ITSM, SQL, ETL/EDM, Kafka. Not Ready to Apply Join our talent pool and we'll reach out when a job fits your skills.

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve functional and technical issues end users encounter, or connecting those users with more intensive IT support, when needed. Work efficiently with Tier II teams on required support needed from them to resolve customer queries. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Position: IT Service Desk Analyst I Job Description: IT Service Desk Analyst I Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve functional and technical issues end users encounter, or connecting those users with more intensive IT support, when needed. Work efficiently with Tier II teams on required support needed from them to resolve customer queries. Location: IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC Time Type: Full time Job Category: Information Technology

Job Information Job Opening ID ZR_2308_JOB Date Opened 10/07/2024 Industry Financial Services Job Type Work Experience 6-10 years Job Title SAP FICO Consultant City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 LOCATIONS- Bangalore or Gurgaon Main Responsibilities In this Role, the Senior SAP Finance Service Delivery Analyst should: Be expert in SAP Finance business processes + deep knowledge of how the solution works (E2EFinance processesAccounting, Tax & Controlling) Expert knowledge of how to run SAP Finance processes, tables and system config SAP integrations with other systemsinterfaces set-up and troubleshooting Interact with the user to collect business requirements, discover more complex issues, explain complex SAP Finance functional & technical rules, and present resolution Identifies, initiates and solves problems using analysis, experience, and judgment Take ownership to deep-dive and solve complex functional or technical topics Can deep dive and solve problems, by addressing the root cause (CSIs delivery) Performs Root Cause Analysis (RCA) in order to implement more efficient solutions Can apply complex SAP customizations (bug fixes & non-routine changes), perform extensive testing (ITC & NRT) and maintain solution documentation Can deliver enhancements (clarify business requirements, prepare DAB and FSD) Share knowledge with the other SAP support team members maintaining documentation that is useful for the team's daily work and expertise Couch and mentor the more junior members Ensures the execution of Key Performance Indicators (KPIs) on time Business Skill Very good knowledge and business process understanding in SAP Finance domain (SAP AP, AR, GL, AA, CO) Deep working experience with SAP Accounting, Document Postings, Payments, Month Closing, Assets, TAX, Controlling, Finance Master Data, etc. Experience with SAP BI data reporting is a plus Experience working in international companies IT skills Strong experience in IT support and delivery in SAP Finance (AP, AR, GL, AA, CO modules), including incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, working on system enhancements with Developers Experience in SAP system integration & interfaces with other systems (iDocs/XML messages) S4 HANA & FIORI experience Knowledge of the integration points with other SAP modules (ex. SAP MM & SD) Experience working with the Service Desk ticketing system (Service Now & JIRA ideally) check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Greetings from KVC CONSULTANTS LTD. We are looking for people 2 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *2 year International Technical support Experience Salary - Upto 6.5 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *Ayush 8109195240 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

JD: Should have experience in software installation, OS installation and upgradation Should be willing to travel and travelling allowances will be provided Any training hardware and networking

Role & responsibilities Desktop Support Engineer Desktop L1 Experience Deskside L1 support Hardware & Software Desktop and System End to End Support Installing the Windows & other oS Very Good Communication skills

Job Overview: The IT Support Engineer is the first point of contact for end-users seeking technical assistance. This role is responsible for providing basic technical support, troubleshooting common IT issues, and escalating complex problems to higher-level support teams. The Support Engineer plays a crucial role in ensuring smooth operations of the Plant IT infrastructure & Applications. This position requires excellent communication and problem-solving skills, a strong customer service orientation, and a foundational understanding of IT Infrastructure and applications concepts. Responsibilities: First Point of Contact: Serve as the initial point of contact for IT-related queries, incidents, and service requests received email, ticketing system, or in person. Ticket Management Logging, categorizing, and escalating unresolved issues to higher support levels (L2/L3) teams in a timely and efficient manner, providing all relevant information gathered. Production Environment : Troubleshoot and resolve complex issues related to production applications, end-user services, collaborating with application development and infrastructure teams as needed. User Account Management: Perform basic user account management tasks such as password resets, unlocking accounts following established procedures. Hardware and Software Inventory: Assist with maintaining an accurate inventory of IT hardware and software, Office license type. Basic IT Maintenance: Perform basic IT maintenance tasks as directed, such as running updates or cleaning equipment. Basic Troubleshooting: Provide first-level technical support and troubleshoot common issues related to: Desktop and laptop hardware (e.g., booting issues, peripherals, basic maintenance) a) Hardware troubleshooting b) Call logging to OEM c) System health checkup Network connectivity (basic Wi-Fi and wired connection problems). Software applications (basic usage questions, common error messages). Office 365 a) Install and troubleshoot Office 365 issues b) Account setup, password reset, and general trouble shooting Printer management: a) Troubleshoot and manage service calls for printers & copiers locally and remotely Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Understanding of Plant based applications ( SAP, QR, Barcode, Scada etc..) Ensure all the Plant applications are running as per committed SLA’s without any outages. Diagnosing faults and investigating equipment / application breakdowns Advising on equipment upgrades or replacements based on its current condition and operational requirements Planning and scheduling planned and unplanned maintenance work Monitoring IT inventory equipment and placing orders when necessary Documenting all maintenance and repair work for record-keeping and future reference Experience with ticketing systems. Adherence to Policies: Follow all IT policies, procedures, and security protocols. Communication: Communicate effectively with end-users regarding the status of their requests and resolutions. Soft Skills: Excellent communication skills (verbal and written). Strong customer service orientation with a focus on empathy and patience. Good problem-solving and analytical skills. Ability to follow instructions and procedures. Ability to work independently and as part of a team. Attention to detail and accuracy. Adaptability and willingness to learn new technologies.

Overview We are seeking an experienced and results-driven Level 1/Level 2 IT Service Desk Analyst As an IT Service Desk Analyst, you are the first point of contact for technical support within the organization. Your role is to provide timely and professional assistance to resolve IT-related issues, helping your colleagues and our customers stay productive and meet their objectives. You take pride in delivering excellent customer service, applying your technical expertise, and ensuring a reliable IT infrastructure. Whether handling first-level queries or escalating more complex challenges or performing maintenance activities, you are committed to maintaining a smooth and efficient IT environment. The successful candidate will play a critical role in managing and resolving complex technical issues within our Azure, AWS, Microsoft Office, and Windows service environments. This role demands a strong understanding of cloud technologies, exceptional problem-solving skills, and the ability to provide exceptional support to our clients. Key Responsibilities: Serve as the first point of contact for technical support via phone, email, or chat. Log and manage incidents, service requests, and queries in the ticketing system. Perform initial triage, diagnosis and troubleshooting for IT issues, including hardware, software, and network problems. Escalate unresolved issues to higher support levels or specialized teams as needed. Provide support for user account management, such as password resets and access requests. Ensure timely resolution of incidents in line with Service Level Agreements (SLAs). Maintain accurate documentation of incidents, resolutions, and troubleshooting steps. Contribute to the development and maintenance of the IT knowledge base. Deliver excellent customer service and build strong relationships with end-users. Monitor system performance and identify potential issues proactively. Collaborate with other IT teams to address complex or recurring problems. Participate in IT projects, such as system upgrades or deployments, when required. Conduct routine health checks of systems, applications, and networks to ensure optimal performance. Perform scheduled maintenance, such as software updates, patch installations, and backups. Monitor and manage system alerts to address potential issues before they escalate. Review and refine service desk documentation and processes regularly for efficiency and accuracy. Test business continuity measures, including disaster recovery plans, to ensure readiness. Collaborate with other IT team members to ensure timely resolution of issues and continuous improvement of service delivery. Participate in ongoing training and development to stay current with IT trends and technologies. Flexibility to work in a rotating shift pattern, including nights, weekends, and holidays. Qualifications Skills, Education & Qualifications: Minimum of 2-5 years of experience in IT support Experience in a service desk support role. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality support. Strategic thinking and decision-making. Ability to manage multiple priorities and meet deadlines. Adaptability to evolving technologies and processes. Strong analytical and reporting skills. Proficiency in Microsoft Office 365 Support. Knowledge of AWS and Azure fundamentals. Proficiency in Active Directory and Group Policy Support Technical proficiency in Windows Server and Linux (preferable) operating systems.

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Interpret client issues and design effective resolutions based on your deep product knowledge. Maintain a high level of communication with clients, keeping them informed of progress and updates. Collaborate with internal teams to troubleshoot and resolve complex technical issues. Document and track client issues, resolutions, and any additional information. Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and best practices. Excellent communication and interpersonal skills to effectively interact with clients. Ability to accurately diagnose and troubleshoot technical issues. Knowledge of incident management and problem management processes. Familiarity with ticketing systems and service desk tools. Ability to work in a fast-paced environment and handle multiple priorities. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Job description NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of Tech Support With International BPO On Papers (Mandate) Roles and Responsibilities Provide technical support to customers via phone, email, or chat for server and cloud-related issues. Troubleshoot hardware and software problems using various tools such as TSE Process, Network Troubleshooting, and Network Support. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. Troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Win10, Win11Exchange 2007, IIS, ISA. Desired Candidate Profile 1-6 years of experience in a similar role providing technical support for servers and clouds. Proficiency in networking concepts including troubleshooting techniques. Ability to work effectively in a fast-paced environment with multiple priorities. Strong Problem Solving and Troubleshooting Skills & thinks logically. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage, Server Support . Exp / Knowledge on Microsoft OS Platforms. Candidate should be comfortable to work in 24*7 shifts. Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs 1 year of tech support experience with International BPO (Mandate) Perks and Benefits Top Most MNC in Gurgaon and Pune. Excellent client incentives. Cab facility. Competitive salary (3 LPA 8.5 LPA based on experience and performance) Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

The role largely would be responsible for sourcing through direct channels (Job Portals like Naukri, HIRIST, Etc) Should be able to network with external forums and group in effectively sourcing the right profiles. Responsible for entire life cycle of Recruitment process including sourcing, screening, interviewing, offer discussion and on boarding process. Should have a strong understanding of Recruitment landscape specially in the tech/ IT areas or Sales / Collections Areas. Weekly reporting on MIS and dashboards on the status of open roles and current status. Develop and Manage strong consultative relationships with hiring managers and candidates. Should have a very strong understand of various channels of recruitment / Sourcing such as the employee referral programme, internet, print, resourcing partners and technology enable the process to facilitate effective tracking of resumes Participate in recruitment knowledge sharing and best practices Assist the team in developing and implementing new initiatives and projects Required Qualifications and Experience 1-3 Years of experience in Talent Acquisition in IT / Support roles / Finance Services Sector / Sales / Collections MBA or Post Graduate Diploma in Human Resources Skills: Excellent Communication Interpersonal Skills. Role involves working closing with respective Lead in ensuring al Open Positions are filled within the SLA Work Closely with Hiring Managers in Sourcing relevant profiles for the Hiring Managers. Ability and willingness to source through direct channels and not limited to Job Portals only. High energy levels need to demonstrate positive drive and resilience towards challenges. Should be able to work under pressure and convert Open Positions Stress into positive outcomes. Ability to demonstrate high level of awareness in managing stake holder expectations and both stated and unstated needs. Should be good with numbers and ability to create and maintain various reports using MS Office Tools.

Tech Check / Technical Support Immediate Joiners Required Ready for Face-to-Face Interviews Concerned process is a Non-WAHA (WFO) process with no flexibility to operate either in hybrid or WFH model, now or in future. Concerned process operates in 24*7 shift structure. Agents work in rotational shifts (rotational week offs) assigned to them keeping in mind business requirement and no personal preferences will be entertained. Concerned process only offers one-way drop transport facility. Profile Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities Provides technical support to TP Global employees who work from home. Log customer interactions into the customer relationship database and follow escalation procedures to resolve issues Track and follow cases to ensure that they are closed in an efficient and timely manner Provide and maintain strong, professional relationship with all customers and show empathy at all times Research to the Knowledge Base to troubleshoot customer problems and address questions and/or concerns Handle customers complaints according to procedures and log cases appropriately Ensure all support calls and (when applicable) emails and chats are answered and resolved within the agreed SLAs Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved Take on board feedback and adapt skill accordingly Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security Adhere to Internal and External Standards as those released by the Steering Committees Attend recurrent trainings published by the Client/Company on a regular basis Knowledge Qualifications High school diploma or equivalent Experience At least 1-2 year in a technical support department. Minimum Requirements for Hiring Computer Ability to use the desktop computer system - Ability to use Internet/web applications. Usage of MS Office Language - Proficient in English (C1 level) Writing and verbal communication Ability to communicate correctly and clearly Comprehension. Ability to clearly understand a problem statement Problem Solving Ability to approach problems logically Customer Service Ability to effectively manage customer enquires via all types of channels. Typing - Speed: 25 wpm - Accuracy: 85% Experience – 1-3 year working within the company in a technical support department. 9 out of 12 months exceeding performance KPIs No written warning or disciplinary action Minimum Requirements to Perform the job Computer – Use of production tools - Use of Phone/Mail/Chat System - Clients Tools - CCMS Problem Solving - Strong troubleshooting Knowledge of tools used for troubleshooting. Communication -B2 English (British Council) Complaint Handling Product Knowledge Requirements- Windows, OS, MacOS, Chrome, OS Office Applications Home VPN technologies

Address user tickets regarding hardware, software, and networking issues. Walk customers through installing applications and computer peripherals. Conduct remote troubleshooting and provide clear technical instructions. Customize desktop applications to meet user needs. Record technical issues and solutions in logs. Follow up with clients to ensure their systems are functional. Report customer feedback and potential product requests. Help create technical documentation and manuals.

Introduction: Automotive . Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role As a member of the Global Digital Supply Chain team within the Digital Department, you will be responsible for supporting, assessing, designing, implementing, customizing, and deploying Supply Chain processes and systems across SAP modules, including MM, WM, PP, PM, QM, and Ariba. Digital Supply Chain (MM, WM, PP, or PM/QM) will play a key role in leading, managing, and delivering high-impact projects while providing IT support for the Supply Chain systems landscape. What You Will Do Participate in both small- and large-scale projects across various roles, providing IT support to business users in the areas of SAP MM, WM, PP, or PM/QM. Analyze current business processes and needs to identify, propose, and implement effective solutions aligned with the existing SAP/IT landscape. Collaborate with internal and external teams both locally and globally to resolve issues, manage service requests, and deliver project outcomes. Gather and document requirements, create functional specifications, develop training materials, support testing activities, perform customize, transport changes, share knowledge, deploy solutions to production, and transition to support teams. Estimate effort and timelines for delivering solutions across different projects. Evaluate alternatives and recommend optimal IT solutions to meet business objectives. What You Need to Be Successful A Minimum of 6 to 15 years of overall experience as an SAP functional consultant, with strong expertise in SAP MM, WM, PP, or PM/QM, including project execution and support in alignment with P3/P4 standards. Hands-on experience across multiple implementation or rollout projects, particularly in blueprinting, configuration, and related activities. Experience with SAP S/4HANA is highly desirable. Knowledge of SAP LSMW, SAP Script/Forms, and basic SAP ABAP is a strong advantage. Demonstrated experience in managing and collaborating with vendor teams. Proven ability to provide effective IT support by resolving incidents and handling service requests efficiently. Industry background in manufacturing is preferred. A proactive, solution-oriented mindset, combined with a results-driven approach and strong team collaboration skills. Bonus Points if You Have A Bachelors degree in Computer Science, Information Technology, or a related field is preferred. Proven ability to thrive in a dynamic, fast-paced environment by effectively managing multiple projects and daily support tasks while prioritizing them within a global context. Strong communication skills, with the ability to navigate conflict and negotiate effectively. Fluency in English at a professional business level. What Makes You Eligible Be willing to travel up to 10%, domestic and international travel. Be willing to work in an office or a manufacturing facility. Be willing to have flexible working hours depending on the Global-Regional-Local Initiatives, projects, and enhancements. What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). Extensive training opportunities through our own HARMAN University. Competitive wellness benefits. Tuition reimbursement. Be Brilliant employee recognition and rewards program. An inclusive and diverse work environment that fosters and encourages professional and personal development. You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners, and each other. ! #LI-AD3