3 - 6 years
4 - 5 Lacs
Posted:20 hours ago|
Platform:
Work from Office
Full Time
1. Providing technical support and troubleshooting for hardware, software, and network issues reported by users.
2. Installing, configuring, and maintaining computer systems, printers, peripherals, and other IT equipment.
3. Managing user accounts, permissions, and access rights in accordance with company policies.
1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Proven experience in IT support roles, including troubleshooting hardware, software, and network issues.
3. Strong knowledge of operating systems (Windows, macOS, Linux), Microsoft Office Suite, and productivity tools.
4. Familiarity with networking concepts, protocols, and troubleshooting techniques.
5. Experience with ticketing systems and remote support tools.
6. Excellent communication skills, both verbal and written, with the ability to communicate technical information clearly to non-technical users.
7. Strong analytical and problem-solving abilities.
8. Ability to work independently and prioritize tasks in a dynamic environment.
9. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
1. Experience with cloud platforms (e.g., Azure, AWS) and virtualization technologies.
2. Knowledge of IT security best practices and data protection regulations.
3. Familiarity with ITIL framework and IT service management processes.
4. Strong customer service orientation and interpersonal skills.
Pentagon System And Services
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