IT Manager

Job Description

Key Responsibilities : Wrike Adoption & Enablement Act as the Wrike Champion for the company, own setup, configuration, training, and ongoing improvements. Design, roll out, and maintain custom workflows, dashboards, and automations in Wrike tailored to each teams needs. Conduct onboarding, refresher training, and 1-on-1 support to help teams fully adopt the platform. Continuously monitor usage and adoption, identify gaps, and proactively drive engagement Digital Upskilling & Enablement Build a digital-first culture by training employees on modern digital tools and mindsets. Conduct regular learning sessions, quick-tip videos, and help guides to drive tech-savviness across the company. Identify blockers to adoption and create support systems to help every team member become confident and self-reliant in digital tools. AI Tools & Automation Research and roll out AI tools (e.g., ChatGPT, Copilot, Notion AI, or industry-specific platforms) that can streamline work. Partner with teams to find use cases where AI can reduce manual work, improve decision-making, or enhance customer experience. Create simple playbooks and guidelines for ethical, effective use of AI tools in day-to-day work. Cross-functional Collaboration Work closely with HR, Sales, Marketing, Projects, and other teams to understand their workflows and recommend relevant digital solutions. Translate real business needs into digital use cases, workflows, and automations that save time and reduce duplication. Be the go-to person for productivity hacks, tool-related problem solving, and system improvements. Tracking & Continuous Improvement Use Wrike and other tools to monitor project efficiency, identify inefficiencies, and share actionable insights with leadership. Establish simple KPIs and success metrics for tool adoption, team usage, and productivity impact. Preferred candidate profile 5+ years of experience in digital transformation, systems implementation, business productivity, and operations enablement. Hands-on expertise with project management platforms (Wrike, Monday.com, Asana, ClickUp, Jira) and AI-powered tools to optimize workflows. Strong technical background in IT infrastructure, cloud computing, O365, Farvision (ERP), and collaboration tools. Effective communicator and trainer with a systems thinking approach to cross-functional collaboration and change management. Highly organized, structured, and solutions-oriented, with the ability to thrive in fast-paced, evolving environments. Passionate digital enabler, patient and enthusiastic in helping teams adopt and embrace new technologies.