IT Assistant

Job Description

Role & responsibilities IT Infrastructure & Troubleshooting: Monitor, maintain, and resolve issues related to: Hardware (Laptops, printers, WiFi routers, etc.) Software (Upgrades, troubleshooting, security patches) User downtime (Tracking reasons and creating action plans) Third-party hardware (Blackbox) - Logging user complaints and coordinating resolutions Domain-related issues (Ensuring whitelisting for customers/suppliers to avoid email bounce-backs) Email management (Regular reviews of webmail server and storage) Website monitoring and maintenance Internet connectivity and uptime ERP system issues (Following up with vendors for timely resolution) ERP Servers & related IT infrastructure IT Implementation & User Support: Plan, coordinate, and implement IT installations with zero downtime for users. Respond swiftly to user IT issues and train them to handle basic recurring problems. Create training videos on common IT issues, obtain approval, and upload them on the company intranet. Develop workflows and user guides to enhance operational efficiency. Analyze the existing IT setup and propose scalable solutions for improvement. Ensure data security by implementing centralized routing through Blackbox for data protection. Maintain IT records and logs in an Excel tracker, documenting root causes and resolutions. Network & Data Security Management: Ensure all computers are configured for centralized security routing. Gain in-depth knowledge of Blackbox security systems and update rule sheets periodically. Understand and assist in implementing Microsoft 365 & Google Workspace , helping management with trials and execution. Support SharePoint implementation within the organization. Maintain strict data protection protocols throughout all IT trials and implementations. Conduct weekly email audits to ensure data security, reviewing automated email summaries with management. Technical Expertise & Support: Network Mapping - Identifying and managing network infrastructure. Resolving IP conflicts and DNS-related issues . Managing Google Workspace (User creation, deletion, monitoring, access control, and security restrictions). Required Skill Set : Proficiency in MS Excel & Word for documentation and reporting. Strong knowledge of ERP systems and troubleshooting. Experience in data protection and cybersecurity best practices. Understanding of email hosting servers and domain management . Ability to upgrade software and hardware efficiently. Google Workspace expertise (user management, security settings, access control). Strong problem-solving skills and attention to detail . Excellent communication and listening skills. Fluency in English, Hindi, and Marathi (spoken and written) Organizational and management skills to handle IT operations effectively Qualification IT Engineer, MS certification, experience to handle a growing business with over 60 users spread across 2 plants.