Invoicing SME

Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day : Invoicing SME who will be responsible for the day to day running of all invoicing related tasks and activities supporting Reconciliation. Through defining, implementing, and monitoring team objectives, you will ensure the accurate and timely production of customer invoices whilst ensuring company policies and procedures are adhered to. As Team Leader you will motivate and develop your team; share your knowledge with the team and provide support to all other teams within the department Assign work plan priorities as per SLA and agreed guidelines Monitor team performance and activity as per KPIs Assist team on billing query resolution Liaise with tech support for error resolution & system improvement Handle customer queries through emails Resolve escalated customer complaints and work closely with other functions/departments to cure persistent issues Carry out quality audits, monitoring, and evaluation of all agents in absence of Team leader Ensure weekly reports are submitted on time and provide utmost support to Team leader Carry out quality checks of team processing Remain first point of contact for new processes and coach team whenever such need arises Monitor workload and provide input for FTE analysis and continue to review it on periodical basis Analyze the process for efficiency and reduction in errors. Initiate root cause analysis to provide correct update to Team leaders/managers What We re Looking For : Graduate with experience of 4 - 6 years Invoicing Travel industry experience is required Ability and diligence to follow processes through to conclusion Strong time management skills Ability to organize and prioritize effectively Excellent team player Quality control skills Strong integrity Knowledge of Excel Macro would be an added advantage Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don t meet every requirement If you re passionate about our mission and believe you d be a phenomenal addition to our team, don t worry about checking every box;" please apply anyway. You may be exactly the person we re looking for!