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2.0 - 7.0 years

3 - 7 Lacs

Erode

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably in micro mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking and referrals to expand the client base. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue and market share. Collaborate with internal teams to resolve customer queries and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Strong knowledge of micro mortgage products and services. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with financial regulations and compliance requirements. Proficiency in MS Office and other relevant software applications.

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1.0 - 4.0 years

2 - 7 Lacs

Chennai

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We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and issues. Analyze financial data to identify trends and areas for improvement. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred. For more details, please contact us at EQU/BRO/1348188.

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3.0 - 5.0 years

2 - 7 Lacs

Dharwad, Hubli

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We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch receivables function. Develop and implement strategies to improve cash flow and reduce bad debts. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze financial data and reports to identify trends and areas for improvement. Ensure compliance with regulatory requirements and internal policies. Maintain accurate and up-to-date records of all transactions and activities. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry.

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1.0 - 6.0 years

4 - 8 Lacs

Madurai, Manapparai, Tiruchirapalli

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We are looking for a highly skilled and experienced Relationship Manager to join our team in the retail mortgages sector. The ideal candidate will have 1-10 years of experience in the BFSI industry, preferably with Equitas Small Finance Bank Ltd. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial needs and provide tailored solutions. Identify new business opportunities and grow existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of mortgage products and services. Conduct thorough analysis of client financial situations to offer expert advice on mortgage options. Build and maintain a network of contacts within the community to stay informed about market trends and competitor activity. Provide exceptional customer service by responding promptly to client queries and resolving issues efficiently. Job Requirements Proven experience in relationship management, preferably in the BFSI industry. Strong knowledge of mortgage products and services, including features and benefits. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets consistently. Strong analytical and problem-solving skills to assess client financial situations. Proficiency in using technology and software applications to manage client data and interactions.

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2.0 - 4.0 years

1 - 4 Lacs

Bengaluru

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We are looking for a highly skilled and experienced Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with expertise in receivables management. Roles and Responsibility Manage and oversee the collection process to ensure timely recovery of outstanding amounts. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes. Analyze and report on delinquency trends and provide insights for improvement. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred.

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2.0 - 4.0 years

4 - 8 Lacs

Dungarpur, Udaipura

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-4 years of experience in the BFSI industry, preferably in retail mortgages. Roles and Responsibility Manage and maintain strong relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Conduct market research and competitor analysis to stay informed about industry trends. Collaborate with internal teams to provide excellent customer service and support. Develop and implement effective sales plans to achieve business objectives. Analyze sales data and performance metrics to optimize sales strategies. Job Requirements Strong knowledge of retail mortgages and related products. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with diverse client groups and teams. Familiarity with industry regulations and compliance requirements.

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2.0 - 7.0 years

2 - 7 Lacs

Thrissur

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We are looking for a highly skilled and experienced Receivable Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-7 years of experience in the BFSI industry, preferably with knowledge of receivables. Roles and Responsibility Manage and maintain accurate records of customer accounts and transactions. Develop and implement effective strategies to improve cash flow and reduce bad debts. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze financial data to identify trends and areas for improvement. Ensure compliance with regulatory requirements and internal policies. Provide excellent customer service and support to clients. Job Requirements Strong understanding of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred.

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3.0 - 4.0 years

7 - 11 Lacs

Tamil Nadu

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We are looking for a skilled Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3-4 years of experience in the BFSI industry, preferably with a background in Merchant OD. Roles and Responsibility Develop and maintain strong relationships with merchants to increase business opportunities. Identify new business prospects and expand existing customer relationships. Provide excellent customer service and support to ensure high levels of customer satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of the bank's products and services. Job Requirements Minimum 3 years of experience in the BFSI industry, preferably in Merchant OD. Strong knowledge of banking products and services, including loans and deposits. Excellent communication and interpersonal skills are required to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to analyze market trends and competitor activity. Experience working with small finance banks or similar institutions is preferred.

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5.0 - 7.0 years

2 - 6 Lacs

Perambalur, Thottiyam, Kumbakonam

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We are looking for a skilled Relationship Manager to join our team at Equitas Small Finance Bank Ltd, with 5 years of experience in the BFSI industry. The ideal candidate will have a strong background in micro mortgages and excellent relationship management skills. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans. Identify new business opportunities through networking and referrals. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Minimum 5 years of experience in the BFSI industry, preferably in micro mortgages. Strong knowledge of financial products and services related to micro mortgages. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Proficiency in using technology and software applications relevant to micro mortgages. Location- Kumbakonam,Thottiyam,Perambalur,Thuraiyur

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1.0 - 4.0 years

2 - 7 Lacs

Ballari, Chitradurga, Sira

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We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch receivables function. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with cross-functional teams to resolve customer complaints and issues. Analyze and report on key performance indicators, such as collections and credit risk management. Ensure compliance with regulatory requirements and internal policies. Train and guide junior staff members to enhance their skills and knowledge. Job Requirements Strong understanding of financial regulations and laws governing the BFSI sector. Excellent communication and interpersonal skills to build strong relationships with customers and colleagues. Ability to work in a fast-paced environment and meet deadlines. Proficiency in MS Office and other relevant software applications. Strong analytical and problem-solving skills to identify areas for improvement. Experience working in a similar role within the BFSI industry is preferred.

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2.0 - 5.0 years

2 - 7 Lacs

Hassan

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We are looking for a highly skilled and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in sales and customer service. Roles and Responsibility Develop and maintain strong relationships with existing customers to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Provide excellent customer service and resolve customer complaints professionally. Collaborate with internal teams to achieve business objectives and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of customer needs and preferences. Job Requirements Any Graduate or Postgraduate degree from a recognized university. Proven experience in sales and customer service, preferably in the BFSI industry. Strong communication and interpersonal skills are essential. Ability to work in a fast-paced environment and meet sales targets. Knowledge of financial products and services is an added advantage. Familiarity with CRM software and other banking systems is desirable.

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1.0 - 4.0 years

2 - 4 Lacs

Sirsa, Sonipat, Karnal

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 1-4 years of experience in the BFSI industry, preferably with a background in Mutual Funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored investment solutions. Conduct thorough needs analysis to identify client requirements and offer personalized advice on mutual fund investments. Collaborate with internal teams to stay updated on market trends and regulatory changes affecting mutual funds. Provide exceptional customer service by responding promptly to client inquiries and resolving issues professionally. Identify new business opportunities through networking and referrals to expand the existing client base. Stay current with industry developments and competitor activity to maintain a competitive edge. Job Requirements Proven experience in relationship management within the BFSI industry, preferably in mutual funds. Strong knowledge of financial markets, products, and regulations governing mutual funds. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively in a fast-paced environment and meet sales targets. Proficiency in using technology and software applications to manage client relationships and track performance. Strong analytical and decision-making skills to provide informed investment advice.

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0.0 - 5.0 years

1 - 2 Lacs

Bengaluru

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SUMMARY HINDI SPEAKING IS MANDATORY FOR THIS ROLE JD For Telecalling: Calling potential or existing customers for Financial support organization. Requirements Freshers (Graduate/Undergraduate) ready for the calling process Good knowledge of relevant computer programs and telephone systems Excellent knowledge of the Bengali Language, and multi-linguistic will be an added benefit Excellent communication and interpersonal skills Outstanding negotiation skills with the ability to resolve issues and address complaints Ready for F2F Interview Benefits Salary: Up to 17K + Huge Incentives

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0.0 - 4.0 years

3 - 6 Lacs

Hyderabad, Chennai, Bengaluru

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JD 1. Master Data Management: a. Understand usage of Master Data in ManpowerGroup. b. Support creation, maintenance, correction and usage of Master Data within MPG to facilitate the working of platforms. 2. System Administration and User Administration a. Create, maintain and provide access to Users in Cloud Applications. b. Create SSO groups, AD enabled, RBAC access control c. Maintain Cloud Applications d. Security administration for access to global HR & Financial systems and applications e. Monitor system performance and administration of services for all the PeopleSoft environments f. Assist with debugging and tuning the batch cycle 3. Reporting and Analytics solution: a. Development and maintenance of Oracle reports ( BI Publisher/ Transactional Dashboards). b. Understand the data and relationship of data to business process for facilitating report development. c. Develop customer and outside facing reports and documents using XML tools. Gaining Exposures and Training and Certifications: In this role the Graduate Hire consultants will be given opportunity to: 1. Learn about Oracle ERP SaaS Cloud applications 2. Gain knowledge and Certification in ERP SaaS Cloud applications through hands on training and self-paced learning. 3. Mentorship to develop Technical and Functional skills, to proceed to technical consultant or functional consultant role. 1. This position will contribute to bring success of the usability and maintainability of the Oracle cloud Platform. This position will be part of a core group of support function teams which drives implementation and adoption of Oracle Cloud globally. 2. Perform technical troubleshooting and root cause analysis as needed to support production operations What you should bring to MPG: 1. Bachelor or masters degree in STEM (Engineering or IT) with good academic record. 2. A hunger to learn and very good work ethics. 3. Adaptability to work with multiple countries, time zones and culture. 4. Technology skills around PL/SQL or other coding languages. 0-12 months experience. Any experience on Oracle SaaS platform, ERP or technology will be considered a plus point.Role & responsibilities Please apply for the job in Naukri.com. We will check & will update you. Do not search the number in Google and do not call us.

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0.0 - 5.0 years

3 - 3 Lacs

Noida

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TELUS Digital is Hiring Freshers and Experienced candidates for Technical Support Executive (Voice/Non Voice) Role & Responsibilities Works with customers on call or Chat (Back office) to identify service-related needs and offers the most appropriate solutions while providing world-class customer service. Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting. Walks customers through common phone hardware and software configurations to maximize service functionality. Provides solutions and resolution resources for customer repair problems. Interfaces with customers over the phone providing status updates and ensuring service has been restored. Schedules a technician dispatch for on-site service calls when necessary. Escalates appropriate technical issues to upper-level technical support when needed. Preferred Candidate Profile Need minimum 1 yr of experience in internet troubleshooting in BPO Industry. Ability to multitask in a Microsoft Windows environment and utilize multiple programs for troubleshooting Have worked on ISP, Internet & Wi-Fi Related, Router & Modem Connectivity Issues Educational Qualification :Any Graduate, Post Graduate can apply Freshers with Graduation can apply for voice role Freshers graduating in 2025 are eligible to apply Excellent communication in English. Comfortable working with 24*7 Environment Job Location - Sector 135 Noida (Work from Office) Perks and Benefits Salary: 3.2 LPA - 3.75 LPA Both side cab facilities (Upto 35 kms from office location) Medical Insurance Life Insurance Interview Process HR Round Online Assessment Operations Round

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0.0 - 5.0 years

1 - 4 Lacs

Noida, Gwalior, Faridabad

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HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

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0.0 - 5.0 years

1 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908 Job Location - Noida Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory. Desired Candidate Profile Candidates must have excellent communication in English. Candidates should be comfortable with night shifts Candidates should be comfortable with work from office. Candidates should have all marksheets and certificates. Candidates should have all government ID proofs ( Aadhar Card and PAN Card) Candidates have to come to office for walk-in interview. Candidates should be located within 25-30 kms of boundary from office location. Candidates should be immediate joiners. Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances 5 Working Days Role & responsibilities: Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements . Interview Venue: Human Before Resource Private Limited. Block F-1 Sector 3 Office Number - B001 Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate) Noida -201301 Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047909, 9147047908

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1.0 - 5.0 years

3 - 7 Lacs

Medinipur

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Responsibilities: Conduct online Spoken English classes (beginner to intermediate level), Explain concepts in simple English with support in Hindi/Bengali, Teach through daily conversations and interactive examples, Conduct online English speaking classes (1 hour per batch), Take 34 one-hour batches daily, 5 days a week, Track student performance and engagement, Requirements: Basic to good English speaking and writing skills, Clarity in communication and confidence in teaching, Prior teaching experience is a plus, not mandatory, Must have stable internet and a mobile/laptop, Candidates from Purba / Paschim Medinipur highly preferred, Salary & Perks: Fixed monthly salary: 7,000 10,000 based on batch count, Work from home (Remote), Flexible working schedule, All training and materials will be provided, Opportunity to grow with a fast-scaling EdTech brand, How to

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1.0 - 5.0 years

2 - 5 Lacs

Nagpur

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Learning Roots Kindergarten is looking for Support Staff to join our dynamic team and embark on a rewarding career journey As a Support Staff member, you will play a crucial role in providing assistance and support to various departments within the organization This position involves a range of administrative and operational tasks to ensure the smooth functioning of daily operations Key Responsibilities:Administrative Support:Assist in handling routine administrative tasks, including data entry, filing, and document management Manage phone calls, emails, and correspondence on behalf of the department Facility Management:Oversee the organization and cleanliness of workspaces, break areas, and common facilities Coordinate with maintenance staff for repairs and maintenance needs Logistics and Coordination:Assist in scheduling appointments, meetings, and events Coordinate logistics for internal and external meetings, including room setup and audiovisual equipment Supplies Management:Monitor and replenish office supplies as needed Keep track of inventory levels and place orders when necessary Customer Service:Provide basic customer service and support to internal and external stakeholders Respond to inquiries and direct them to the appropriate department or personnel Data Entry and Record Keeping:Accurately enter data into relevant databases or systems Maintain and update records as needed Collaboration with Teams:Collaborate with other departments and team members to facilitate efficient communication and workflow Assist in special projects or tasks as assigned Health and Safety Compliance:Ensure compliance with health and safety guidelines within the workspace Report any safety concerns or incidents to the appropriate personnel

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2.0 - 5.0 years

4 - 7 Lacs

Vandavasi

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Hashiny International School is looking for KG TEACHERS to join our dynamic team and embark on a rewarding career journey They will create engaging lesson plans, assess student progress, provide feedback, and foster a positive learning environment Developing and delivering engaging lesson plans that align with educational standards and learning objectives Providing individualized attention and support to students who need extra assistance Creating a positive and inclusive classroom environment that promotes learning and respect

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2.0 - 6.0 years

5 - 8 Lacs

Tamil Nadu

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Shift : Dayshift Notice: Immediate - 30 Days Job Description: Responsible for Sourcing, Screening, Salary negotiation and Interview coordination until candidate is on-boarded. Handling the full recruiting life cycle as End-to-End Recruiter. Experienced working with Clients ( Ford, Amazon and Cisco). Social Media Recruiting & Networking. Performing advanced Internet sourcing. Experienced in sourcing candidates from both traditional and social media recruitment Recruiting non-technical & professional consultants for our direct clients. Screening applicants from the ATS and also the applicants from other job boards ( ATS, Naukri, Shine, Linked In & Monster). Maintaining the relationship with the recruiters, consultants, and vendors. Prepare candidates for client interviews to ensure quality results

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2.0 - 7.0 years

1 - 2 Lacs

Mumbai

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1. Supports company operations by maintaining office systems and supervising staff. 2. Take attendance of the students. 3. Do absentees calling. 4. Should handle petty cash of the branch. 5. Doing documentations. 6. Fees follow up calling. 7. Handling enquiries. 8. Coordinating with parents. 9. Submit timely reports and prepare presentations/proposals as assigned. 10. Requirements and skills Minimum 2 years of relevant experience preferred. Candidate Expectations If you are a dedicated and detail-oriented individual with a passion for educational administration and a drive to ensure the smooth operation of our center, we encourage you to apply for this role. Join our team and make a meaningful impact on the educational journey of our students.

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1.0 - 3.0 years

5 - 8 Lacs

Ahmedabad

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Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: IT Operations Management. Experience1-3 Years.

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5.0 - 8.0 years

1 - 5 Lacs

Bengaluru

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Job Title:BA - MS Office Experience5-8 Years Location:Bangalore : BA - MS Office

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2.0 - 5.0 years

8 - 12 Lacs

Chennai

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Job Title:Regional Business Lead Experience2-5 Years Location:Chennai : Key Responsibilities: Provide leadership for the achievement of regional business targets, including customer acquisition, retention and revenue metrics Hire, retain and motivate the team of sales agents and health workers. Create a high-performance & customer-focussed culture. Establish and lead business planning and review mechanisms that will enable the full team to work at peak productivity Work closely with DHF business and product heads to optimise our customer offering (NEEM) Identify opportunities for product and process innovation and align better to customer needs Build relationships with key local stakeholders including the public health system and local partners such as referral hospitals and pharma companies Build brand visibility for NEEM among key stakeholders Skills & Proficiencies: Diploma in Rural Management from IRMA, XIMB, IIFM or similar Location - Vaduj, Satara district, Maharashtra. The candidate is required to be based there. Language Fluent in Hindi and English. Knowledge of Marathi would be a plus Ability to lead and motivate a field force to achieve results. Some demonstrable experience in this is desired. Budgeting and performance reporting Years of Experience 2 -5 yrs Budget - 15 LPA

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