International Voice Process

Captalent Hr

1 - 3 years

2 - 3 Lacs

Chennai

Posted:3 days ago| Platform:

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Skills Required

Customer Support Customer Service Solving Queries US shift International Voice Process Inbound Process US Process Technical Customer Service Customer Care Voice Process Outbound Process Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Key job responsibilities:

Providing prompt, efficient, detailed service by engaging directly with Rings customers
Patiently listen to, understand, and solve complex technical customer issues
Investigating, documenting, and resolving issues
Providing world class support to Rings customers
Navigating multiple system applications and researching applicable solutions with ease
Developing detailed knowledge about Rings products, services and features
Providing advanced Ring device troubleshooting solutions
Being a voice and advocate for our customers when something doesn’t feel right
Working with cross-functional support teams to ensure a consistent and high-quality level of support
Acting as an advocate for our customers by reporting and acting on observed areas for improvement
Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers

Work location : Chennai

Shift : US shift (rotational)

harithacaptalenthr@gmail.com

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