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1.0 - 6.0 years

1 - 5 Lacs

Noida, Gurgaon/Gurugram

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Hiring for International TRAVEL VOICE PROCESS for Gurgaon location Any GRAD/UG with min 6 months Int. travel exp. with excellent communication skills can apply salary-upto40k ctc 5 days working Rotational shift and off both side cab Ruchi@8375848971 Required Candidate profile incentives + cabs + premium process

Posted 5 hours ago

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1.0 - 4.0 years

2 - 5 Lacs

Noida, Ghaziabad, New Delhi

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Hiring for International Voice Process US Collections Location : Embassy Galaxy, Tower C, Ground Floor, Sector 62, Noida Interview Timing : 4 PM 7 PM Working Days : 5 Days | Fixed Off : Saturday & Sunday One Side Cab for both M/F Eligibility : Min 1 Year experience in International Voice (US Collections/Sales/Customer Service) Excellent English communication Salary : 25,000 – 38,000 In-hand Lucrative Incentives + Other Perks Contact : Usha Mishra – 8527216127 (Call/WhatsApp) Nearest Metro : Electronic City Metro Station Join a stable & rewarding opportunity today!

Posted 6 hours ago

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1.0 - 4.0 years

4 - 6 Lacs

Noida

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Urgent requirement for Debt Collector 3rd Party Collections Unlimited Incentives Fixed Saturday & Sunday Off Minimum 6 Months of experience required in 3rd Party Collections Call Mohinder@ 9899487873

Posted 7 hours ago

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0.0 - 5.0 years

3 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Hiring For customer support executive -Indore/jaipur/Mohali Note: Apply if you are ready to relocate in Ahmedabad Salary:23k to 34K CTC Rotational shift & week off 5.5 day working Call or whatsapp CV : 6280388724/ 6357157162 Required Candidate profile Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English first 6 month work from office after work from home depends on performance

Posted 7 hours ago

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0.0 - 5.0 years

3 - 7 Lacs

Noida, Gurgaon/Gurugram, Delhi / NCR

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Hiring for/ Customer service / collections / sales (Only Voice) Location: Gurgaon/Noida Candidates should have Excellent communication skills. Sal up-to :- 7.5 lpa Rotational shifts , Rotational week offs, WFO ONLY NO WORK FROM HOME PROFILE Applicant should have 1 year of International BPO experience in VOICE Back end, Blended, & operations experience will not be counted NOTE: WE ARE ONLY HIRING FOR VOICE PROCESS DO NOT CONTACT FOR NON-VOICE AND BACKEND PROFILES For more details Share your CV Contact Person : HR Subhana CONTACT NO:- 8527620333 Call or WhatsApp your resume for the same.

Posted 10 hours ago

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1.0 - 6.0 years

3 - 4 Lacs

Gurgaon/Gurugram

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Queries related to digital marketing ad's over the chats & calls process related to digital marketing Customer support 5 days working with rotational shift's and off's Min 1+yr Exp in Int.Customer service voice salary - 37k in hand viraj@8294897343 Required Candidate profile Candidate should have strong verbal and written communications with minimum 12 months of international voice experience. 24*7 shifts UG /above can apply Location: Gurugram Grad Fresher-30k Perks and benefits Both side cabs 5 days working incentives IJP

Posted 11 hours ago

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1.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 13 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Hyderabad, Chennai

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BPO for technical support Customer support Voice process Excellent communication req Chennai, Hyderabad, Pune, Gurgaon, Bangalore Freshers and Experienced both can apply US Shift Cab provided 2 days rotational off Graduation not mandatory Sal max 4 lpa + Incentivs Immediate joining required Please call Durga 9884244311 for further info Regards Durga 9884244311

Posted 15 hours ago

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0.0 - 4.0 years

3 - 4 Lacs

Lucknow, Ranchi, Jaipur

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Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur . Please go through the JD and Apply. We shall call back the relevant profiles. A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills: Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

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1.0 - 5.0 years

3 - 5 Lacs

Chennai, Bengaluru

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Hiring for Leading ITES Company In Bangalore and Chennai for Customer Support - Blended Process Interview Mode: Virtual Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: One Side Cab 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 1 day ago

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1.0 - 4.0 years

3 - 5 Lacs

Hyderabad, Pune, Chennai

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AR CALLER/SR AR CALLER (CMS1500&UB04) Locations: Chennai, Bangalore, pune, hyderabad Exp: 1–4Yrs Salary: Up to 40k Work From Office Online interview Needed Immediate joiner Interested Candidates send Ur cv 6383196883 DEEPIKA ,HR

Posted 2 days ago

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1.0 - 4.0 years

3 - 5 Lacs

Hyderabad, Chennai, Bengaluru

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AR CALLER/SR AR CALLER (CMS1500&UB04) Locations: Chennai, Bangalore, pune, hyderabad Exp: 1–4Yrs Salary: Up to 40k Work From Office Online interview Needed Immediate joiner Interested Candidates send Ur cv: 6379093874 Sangeetha - HR

Posted 2 days ago

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1.0 - 6.0 years

3 - 5 Lacs

Gurugram

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Hi Hiring for Customer Service (telecom) 5 days working 2 rotational off need undergrad/grad plus 1 years exp in top International bpo(voice process) need good communication skill locational Gurugram us shift Amit gandhi 9910877518

Posted 2 days ago

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4.0 - 9.0 years

4 - 7 Lacs

Kolkata

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*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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1.0 - 6.0 years

0 Lacs

Chennai

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Hiring for Senior AR Caller Exp - 1 to 6 yrs(Denial Management Exp Must) Location: Chennai(Perungudi) Shift Timing: Night shift (US Shift) Immediate joiner only Note : No Virtual Interview / No WFH Contact : 8939703901 -Janani / 9384000327 - Subathra

Posted 3 days ago

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0.0 - 5.0 years

1 - 4 Lacs

Kolkata, Rajarhat, Howrah

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Top MNC BPS is hiring for the Premium Blended and Chat Process Candidate Must be excellent in English Communication CTC- 3LPA-4.10 LPA Rotational Shift 5 working Days+ Cab +Bonus Call / WhatsApp- 7980900426, 9147047911, 6296317938, 9147047910

Posted 3 days ago

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1.0 - 5.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: Day Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, @ Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 3 days ago

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1.0 - 5.0 years

3 - 4 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with Min 1 year Experience in Customer Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Travel Industry Experience Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Posted 3 days ago

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1.0 - 6.0 years

3 - 4 Lacs

Gurgaon/Gurugram

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Queries related to digital marketing ad's over the chats & calls process related to digital marketing Customer support 5 days working with rotational shift's and off's Min 1+yr Exp in Customer service voice salary - 37k in hand viraj@8294897343 Required Candidate profile Candidate should have strong verbal and written communications with minimum 12 months of international voice experience. 24*7 shifts UG /above can apply Location: Gurugram Grad Fresher-30k Perks and benefits Both side cabs 5 days working incentives IJP

Posted 3 days ago

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0.0 - 5.0 years

0 - 3 Lacs

Pune

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Responsibilities include analyzing rate trends, creating MTD/YTD revenue reports, tracking RevPAR and inventory, and automating dashboards using Excel/Google Sheets. Strong analytical and communication skills required. Required Candidate profile Strong analytical and Excel/Google Sheets skills, with attention to detail. Must be comfortable working night shifts Experience with forecasting, hotel data, or reporting tools preferred.

Posted 3 days ago

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5.0 - 9.0 years

3 - 7 Lacs

Gurugram

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Hi Hiring for Supply Chain Management profile||Supply forecasting and supply planning Preferred candidate profile 4 years supply chain management majorly into Supply forecasting Planning Principles (MPS/MRP) Process Oriented Curiosity for systems and processes, and how they can be improved to work more efficiently Lead and Manage by Influencing others High degree of maturity and professionalism Create and maintain accurate assembly BOM configurations. Stakeholder management and supply planning If interested and have experience in same domain so kindly apply for or share your details on ashina.aggarwal@wns.com

Posted 4 days ago

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1.0 - 4.0 years

3 - 5 Lacs

Noida

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Urgently hiring for the US Collection for the MNC BPO for Noida Salary : 30k to 35k (In Hand) + Incentives+5K Cab Allowance +3k Attandance allowance working : 5 days Shift : Night Cab & meals Required Candidate profile Must have 1yr of Exp. from US VOICE PROCESS, Customer Service or Sales. Candidates must have excellent analytical & interpersonal skills. Graduate Can apply. Call : 8860-54-1684

Posted 4 days ago

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1.0 - 5.0 years

1 - 4 Lacs

Noida, Kolkata, Greater Noida

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Summary: Employed in the medical billing domain, Insurance Eligibility Verification Specialist is articulate professionals who communicate with insurance companies and other payers with regards to unpaid claims and assist with actions and information needed to properly review, dispute, or appeal denial until a determination is made to conclude the appeal. Responsibilities: Mandate experience of working in US healthcare domain Receive medication referrals and collects insurance information via multiple methods, runs test claims, and Completes administrative duties. Must have a solid working knowledge of insurance plans and benefit structures to obtain detailed Benefit information and maximize plan benefits. Review clinical documents for prior authorization/pre-determination submission purposes. Contact referral source, patient, and/or doctors office to obtain additional information that is required to Complete verification of benefits or prior approvals. Verify and document insurance coverage of medications, administration supplies, and related pharmacy Services including prior authorization requirements and coordination of benefits. Places outbound calls to patients or doctors offices to notify of any delays due to more information needed to Process or due to prior authorization. Provides exceptional customer service to external and internal customers, resolving any customer requests in A timely and accurate manner. Ensures the appropriate notification of patients in regards to their financial responsibility, benefit coverage, And payer authorization for services to be provided. Maintains prior authorizations and verifies insurance coverage for ongoing services. Completes all required duties, projects, and reports in a timely fashion on a daily, weekly, or monthly basis per The direction of the leadership. Collect, analyze, and record all required demographic, insurance/financial, and clinical data necessary to verify Patient information. Refer patients to Financial Counselors as needed to finalize payment for services. Document financial and pre-certification information according to a defined process on time. Request and coordinate financial verification and pre-certification as required to proceed with patient care; Document financial and pre-certification information according to defined process Skills Required: Should possess excellent communication skills. Quick and eager to learn and mold accordingly to the process's needs. Knowledge in Medical Terminology and knowledge of the different types of health insurance plans, i.e.HMOs, PPOs, etc. Good organizational skills are needed to implement timely follow-up. Ability to multi-task. Ability to follow an established work schedule. Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing Strategies to resolve problems. Ability to effectively handle multiple priorities within a changing environment Experience: The candidate must have a minimum of 1 year of relevant experience in US Healthcare. Shift: Night Shift

Posted 4 days ago

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0.0 - 4.0 years

3 - 5 Lacs

Noida, Gurugram

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Hiring For IGT Travel Voice Process. Where in you have to give Customer Services Vie the Calls. Job Details- Position: CSE - Qualification: UG/Graduate - Experience: 6 Months Min is Mus, 30K In - hand, upto 20K INC - Fresher - Only Graduate with salary of 26K, INC - Location : Work from Office GGN Sector 21- Both Side Cab Facilities/ Noida Sector 62 - Working Days: 5 days, Fix Week- end offs, Fix Night Shift - Rounds: HR, VNA & OPS- Rounds on Virtually NOTE- We need EXCELLENT COMMUNICATION REQUIRED: FLUENCY IN ENGLISH NOTE- We don't charge anything for interview, we are paid from client side https://web.whatsapp.com/79821 29914 - Raj https://web.whatsapp.com/8700056965 - Yashika https://web.whatsapp.com/9557020534 - Deepika

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2.0 - 5.0 years

3 - 4 Lacs

Ahmedabad

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Hi Jobseekers!!! Greeting from ShiningstarsITPL!!! Job Title: Customer Support Executive Voice Process (Premium Process) Location: Ahmedabad Process: International Voice (Premium Process) Key Responsibilities: Handle inbound and outbound customer queries via voice calls related to services. Provide accurate information and resolve customer issues in a professional and empathetic manner. Adhere to quality standards and meet/exceed performance metrics. Work in rotational shifts with rotational weekly offs. Eligibility Criteria: Education: Both undergraduates and graduates can apply. Experience: Minimum 2 year of experience in international customer support (for experienced category). Communication Skills: Excellent verbal communication in English . Hindi not required. Salary Details: Up to 4.8 LPA ( Max 20% hike on last drawn CTC) Work Details: Work Days: 5 days a week Shifts: Rotational shifts Week Offs: 2 rotational offs Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (HR Executive) Mobile: +91-8957778258 OR Contact Person: Vahida Khan (HR Executive) Mobile: 9956739953 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan HR Executive ShiningstarsITPL

Posted 4 days ago

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Exploring US Shift Jobs in India

The US shift job market in India has been growing steadily over the years, with many companies outsourcing their operations to Indian professionals who work during US business hours. This has opened up a plethora of job opportunities for job seekers looking for roles that require working in the US shift. In this article, we will explore the various aspects of US shift jobs in India to help job seekers understand the market better and prepare themselves for a successful career in this domain.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Chennai
  5. Gurgaon

These cities are known for their thriving IT and BPO sectors, making them hotspots for US shift job opportunities in India.

Average Salary Range

The average salary range for US shift professionals in India varies depending on the level of experience. Entry-level positions can expect to earn between INR 3-5 lakhs per annum, while experienced professionals can earn upwards of INR 10-15 lakhs per annum.

Career Path

In the US shift job market in India, a typical career path may involve starting as a Junior Analyst or Associate, then progressing to roles such as Senior Analyst, Team Lead, and eventually reaching positions like Operations Manager or Account Manager.

Related Skills

Alongside US shift roles, employers often look for candidates with skills such as excellent communication skills, time management, problem-solving abilities, and proficiency in tools like Microsoft Excel and CRM software.

Interview Questions

  • What experience do you have working in a US shift? (basic)
  • How do you prioritize tasks when working in a fast-paced environment? (medium)
  • Can you give an example of a time when you had to handle a difficult customer? How did you resolve the situation? (medium)
  • How do you ensure accuracy in your work while meeting tight deadlines? (medium)
  • What strategies do you use to stay motivated during night shifts? (basic)
  • How do you handle stress and pressure in a high-volume work environment? (medium)
  • Can you explain your experience with using CRM software? (basic)
  • How do you adapt to changes in policies or procedures at work? (medium)
  • What is your approach to resolving conflicts with team members? (medium)
  • How do you keep yourself updated with industry trends and developments? (basic)
  • Describe a time when you had to multitask to meet project deadlines. How did you manage your time effectively? (medium)
  • What steps do you take to ensure data security and confidentiality in your work? (medium)
  • How do you handle feedback or criticism from supervisors or clients? (medium)
  • Can you walk us through your experience with conducting data analysis and reporting? (medium)
  • How do you handle technical issues or system errors during your shift? (medium)
  • Describe a challenging project you worked on and how you overcame obstacles to achieve success. (medium)
  • How do you prioritize customer requests when faced with conflicting priorities? (medium)
  • What strategies do you use to improve team collaboration and communication? (medium)
  • How do you ensure quality control in your work? (basic)
  • Can you explain your experience with project management tools and techniques? (medium)
  • How do you handle escalations from customers or clients? (medium)
  • What steps do you take to ensure compliance with company policies and procedures? (medium)
  • Describe a time when you had to troubleshoot a technical issue for a customer. How did you resolve it? (medium)
  • How do you stay organized and manage your workload effectively? (basic)
  • What are your long-term career goals in the US shift domain? (basic)

Closing Remark

As you explore US shift job opportunities in India, remember to showcase your skills and experience confidently during interviews. With the right preparation and determination, you can build a successful career in the US shift domain. Good luck!

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