International US Voice Process

0 years

1 - 4 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Terrasparq is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Associate. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have a positive experience with our products and services.

Shift: Night Shift (US Timing)

Salary: 15,000 to 35,000 per month

Eligibility: Excellent Writing & Verbal Communication Skills, Good Knowledge of BPO, Good Knowledge of Computer

Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Identify and assess customers' needs to achieve satisfaction.
  • Provide accurate information about products, services, and policies.
  • Handle and resolve customer complaints and escalate issues when necessary.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Collaborate with other departments to ensure timely resolution of customer issues.
  • Maintain detailed records of customer interactions and transactions.
  • Follow communication procedures, guidelines, and policies.

Requirements:

  • Proven customer support experience or experience in a similar role.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

  • English (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: In person

Speak with the employer
+91 7986144383

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