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Linchpin Technologies
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International BPO - CCE

International BPO - CCE

Linchpin Technologies

0 - 5 years

0 - 5 Lacs

Mohali Punjab India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

CRM Tools Call Logging Email Management Ticket resolution Data Entry Quality compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Handle inbound and outbound calls, emails, and chats with international customers Resolve customer queries related to products, services, billing, and accounts Maintain accurate and timely documentation of customer interactions Follow client guidelines and adhere to quality standards Collaborate with internal teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent spoken and written English skills Graduate or undergraduate degree holders Prior experience in international BPO preferred but freshers can apply Comfortable working in rotational and night shifts Strong problem-solving and multitasking skills Immediate joiners preferred

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International BPO - CCE