InP - Client Relations Manager I

As a client relationship manager at our organization, your role will be crucial in maintaining contact with clients at an executive level, ensuring a strategic relationship between the Enterprise and the client. You will be responsible for representing the Enterprise to the client and vice versa. Your strategic focus will be on client satisfaction, including maintaining communication, managing the overall client relationship, and overseeing retention activities. Your duties will include acting as the primary liaison for the service side of the client relationship, managing client projects and implementations effectively, executing account plan activities, and building strong relationships with client contacts. You will also be responsible for identifying new business opportunities and collaborating with sales personnel to introduce new FIS products or services to clients. In addition to managing the client relationship, you will stay updated on new products/services and changes, maintain comprehensive knowledge of applicable products, services, and company policies, and participate in business reviews to understand clients" strategic direction and the offerings of FIS. Furthermore, you will manage personnel involved in client relationship management, ensuring their selection, development, and evaluation to ensure efficient operation. Continuous improvement will be a key focus, where you will identify areas for enhancement, oversee implementation, and measure the level of improvement. You will also participate in the client loyalty process by addressing any negative feedback and developing action plans. Your role will involve monitoring service level/availability management reports, analyzing trends, and ensuring work volume meets standards. You will also be responsible for training representatives on new products or upgrades. Strong communication, team, negotiation, and presentation skills are essential, along with proven expertise in client relationship management, sales of technology products/services, and financial industry knowledge. Your ability to lead, motivate staff, and maintain strong working relationships internally and externally will be crucial. Decision-making, problem-solving, and time management skills are necessary for success in this role. A background in financial institutions or comparable sales-marketing-consulting-support roles with strong financial industry knowledge is preferred. Your expertise will be valued, and you will be viewed as an expert resource, contributing to the success of both the enterprise and the clients. Your dedication to customer satisfaction, leadership qualities, and business judgment will be key in driving contract renewals, product growth, and customer satisfaction levels. Your ability to work independently and in a team environment will be essential for achieving success in this role. This position may involve travel and other related duties as assigned. A Bachelor's degree in business, computer science, or a related discipline, or equivalent education, training, or work experience is required. If you are looking to excel in client relationship management and make a significant impact on both the enterprise and clients, this role offers a rewarding opportunity to leverage your skills and expertise.,