The role is pivotal in leading the DA Accounts team and reporting directly to the Operational Finance Manager. Key responsibilities include driving the timely and proactive delivery of services to clients, effectively mediating between inter-departments to ensure seamless operations.
The role demands expertise in managing the preparation and distribution of comprehensive reports and handling ad-hoc requests with precision, providing crucial data to support strategic business decisions.
Additionally, the role is essential in assisting team requests, optimizing workloads, and fostering a healthy work-life balance, all while ensuring strict adherence to departmental deliverables.
This position is central to maintaining operational excellence and enhancing overall productivity.
Key Accountabilities:
- To lead DA Accounts team and report as Assistant to the DA & Cash flow Manager:
- Oversee the DA Accounts team, ensuring smooth operations and alignment with departmental goals.
- Report directly to the Operational Finance Manager, providing updates and insights on team performance and initiatives.
- Timely and proactive approach towards Client delivery and mediate between inter-departments:
- Ensure timely and efficient delivery of services to clients, maintaining high standards of customer satisfaction.
- Act as a mediator between inter-departments to facilitate effective communication and resolve any issues that may arise.
- Reports and ad hoc request management:
- Manage the preparation and distribution of regular and ad-hoc reports, ensuring accuracy and relevance.
- Respond to ad-hoc requests promptly, providing necessary data and analysis to support business decisions.
- Assist team requests and manage workload and work life balance for the team, in adherence to Department deliverance:
- Support team members by addressing their requests and concerns, ensuring they have the resources needed to perform effectively.
- Manage team workload to promote a healthy work-life balance while ensuring departmental objectives are met.
- Team Management and Governance:
- Lead and oversee the team, ensuring effective management practices and adherence to company policies.
- Establish governance frameworks to promote accountability, transparency, and alignment with organizational goals.
- Productivity Status:
- Monitor and report on team productivity levels, identifying areas for improvement.
- Implement strategies to optimize workflows and enhance overall efficiency.
- Issue Resolution - Internal and External as we'll as Interdepartmental:
- Address and resolve issues arising within the team, across departments, and with external stakeholders.
- Facilitate effective communication and collaboration to ensure timely problem resolution.
- Time Bar & VoM Support to Team Leads:
- Provide guidance and support to team leads on managing time bars and Voice of the Market (VoM) initiatives.
- Ensure team leads have the resources and tools necessary to meet their targets and deliverables.
- Govern Standard Operating Procedure Management by Team Leads:
- Oversee the development and implementation of standard operating procedures by team leads.
- Ensure SOPs are regularly reviewed, updated, and adhered to across the team.
- Client Assistance:
- Manage client interactions, including rate sheet preparation and client updates.
- Handle escalations promptly and professionally to maintain strong client relationships.
- Reports:
- Prepare and distribute weekly, monthly, and ad hoc reports, providing analysis and insights as required.
- Ensure reports are accurate, timely, and align with business objectives.
Required Knowledge :
Essential:
- Extensive experience in the DA department within the maritime sector (minimum 5 years).
- Strong understanding of accounting principles and practices.
- Proven track record of team management and coaching.
- Strong ability to manage and lead the team effectively.
- Adept at developing and maintaining positive relationships with stakeholders
Desirable:
- Maritime Diploma Certification & Academics
- Strong ability to manage and lead the team effectively.
- Perform duties independently with minimal oversight.
- Hands-on experience with Microsoft applications.
- Excellent communication skills, both written and verbal.