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India Client Service Representative, AS

India Client Service Representative, AS

Deutsche Bank

1 - 5 years

3 - 7 Lacs

Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

marketing management skills customer service presentation skills client servicing financial analysis team management convincing power

Work Mode

Work from Office

Job Type

Full Time

Job Description

:
Job TitleIndia Client Service Representative
LocationBangalore, India
Corporate TitleAssociate
Role Description
The Listed Derivatives (Exchange Traded Derivatives) business offers execution and clearing services for firm clients and internal franchise desks who wish to execute and/or clear listed derivatives (futures and options) across global execution venues (exchanges) and CCPs (Clearing Houses). The LD business caters to clients in Europe, US and APAC and is supported by dedicated operational teams across the globe.Listed Derivatives Client Services ensure client Trades/Cash Commissions and Fees are correctly booked on Back-office trade capturing system on trade date. As ETDs are primary tool of hedging portfolios you will play a critical role in managing risk for DB and our clients on day-to-day basis and more so during global events which cause volatility in the financial markets.What well offer you

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Accident and Term life Insurance

Your key responsibilities

Manage all communications directly with the clients on all trade related queries in both verbal & written form. Which includes statement generation, daily trade volumes, open position reporting issues, and delivery confirmations/notifications.

Provide due diligence on all downstream systems for EMEA/US supported exchanges to ensure proper trade capture; including all pertinent data for DB cleared client business.

Research and resolve issues and inquiries regarding exchange facing trades,

Liaise with clients, client service, trade support, trading desks, reconciliations teams, and outside firms in a timely manner to efficiently process all Top Day business and resolve any outstanding issues

Interact with internal & external contacts for resolution of trade and settlement issues, meeting regular process deadlines and meeting/exceeding client expectations

Your skills and experience

Futures & Options business and market knowledge.

Sound understanding of the Futures industry particularly, including regulations, clearing, expiration & brokerage processes is a huge positive

Knowledge and experience with GMI / FIS/Docs applications, is a positive

Experience in a client facing role is a must.

Should also be able to investigate process automation & improvements, while being able to document work-flows and procedural changes & amendments as necessary, both from exchange requirements or automation improvements to enhance the Client experience

Must have good oral and written communication skills.

How well support you

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Deutsche Bank

Banking and Financial Services

Frankfurt

approximately 84,000 Employees

2330 Jobs

Key People

Christian Sewing

CEO
Karl von Rohr

President
Garth Ritchie

Former Head of Corporate & Investment Bank

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India Client Service Representative, AS