2295 Incident Management Jobs - Page 47

Key Responsibilities: Technical Support: 1. Provide advanced technical support for Uverse Core services, including HSIA/DSL internet and voice. 2. Troubleshoot and resolve complex technical issues related to Uverse equipment and services which includes Nokia/Alcatel shelfs. 3. Work closely with fiber support teams to escalate and resolve issues in a timely manner. Incident Management: 1. Monitor and manage incident tickets, ensuring timely resolution and communication with stakeholders. 2. Perform root cause analysis for recurring issues and implement corrective actions. Collaboration: 1. Collaborate with cross-functional teams, including Fault Management Team, Field operations, and customer support teams, to resolve technical challenges. 2. Participate in regular team meetings and provide technical insights and updates. Documentation and Reporting: 1. Maintain accurate and detailed documentation of troubleshooting steps and resolutions. 2. Generate and analyze reports on common issues and trends to improve services. Continuous Improvement: 1. Stay up-to-date with the latest Uverse Network technology and industry trends. 2. Identify opportunities for process improvements and contribute to the development of best practices. Shift Work Requirements: 24x7 work environment willing and able to work all shifts, including weekends, nights, and holiday. Qualifications: 1. Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. 2. Minimum of 3-5 years of experience in a technical support role, preferably in the telecommunications industry. 3. Strong knowledge of FTTx network services and related technologies. 4. Proficient in network troubleshooting tools and methodologies. 5. Excellent analytical and problem-solving skills. 6. Strong communication and interpersonal skills. 7. Ability to work independently and as part of a team. 8. Experience with ticketing systems and incident management processes. Preferred Qualifications: 1. Certifications such as CCNA, CCNP, or equivalent. 2. Experience with network protocols, including TCP/IP, FTTx, and DHCP. 3. Able to troubleshoot Layer 1/2/3 services and associated devices. ATT is a fair chance employer and does not initiate a background check until an offer is made. Job ID R-68768 Date posted 05/29/2025

PRIMARY DUTIES AND RESPONSIBILITIES: Daily Infrastructure Support: Deliver Day-2 support for structured cabling, network equipment, MEP systems, and coordinating closely with regional business units to ensure seamless operations and swift issue resolution. Incident Management: Collaborate with IT teams to efficiently manage and resolve incidents and service requests, maintaining proactive communication with stakeholders to ensure transparency and alignment throughout the resolution process. Installation and Upgrades: Assist with the planning, coordination, and execution of infrastructure installations and upgrades, ensuring minimal disruption to business operations and adherence to organizational standards. Change Requests: Create and manage change requests, ensuring that all infrastructure modifications are thoroughly documented, reviewed, and approved in accordance with change management protocols. Sourcing Submittals and Material Tracking: Oversee the sourcing of required materials and equipment, prepare submittals for approval, and track materials to ensure timely availability and cost-effective procurement. Operating Procedures: Ensure adherence to all standard operating procedures (SOP) and methods of procedures (MOP) established for critical environments. Alert Response and On-Call Abilities: Provide rapid response to infrastructure alerts, utilizing on-call availability to address urgent issues outside of standard business hours, ensuring continuous system integrity and availability. Security Implementation: Implement and continuously monitor security protocols to safeguard data confidentiality, integrity, and availability, aligning with industry best practices and organizational policies. Documentation: Maintain comprehensive and accurate documentation of infrastructure configurations, changes, and procedures, ensuring compliance with company and regulatory standards. Process Improvement: Engage in process improvement initiatives to enhance operational efficiency and effectiveness, leveraging data-driven insights and cross-functional collaboration. EDUCATIONAL QUALIFICATIONS: Education : Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. WORK EXPERIENCE: A minimum of 3 years of experience in IT infrastructure support or a related role, with a track record of successful project execution and problem resolution. SKILLS KNOWLEDGE: Technical Expertise: Demonstrated expertise in IT infrastructure, encompassing networking, servers, storage solutions, Problem Solving : Exceptional problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently and effectively. Communication: Strong verbal and written communication skills, enabling clear and effective interaction with team members, stakeholders, and external partners. Team : Proven ability to work collaboratively within a team environment, fostering positive relationships and driving collective success. Documentation: Proficiency in developing and maintaining detailed documentation, as well as generating insightful reports on IT infrastructure performance and metrics. Cybersecurity Understanding: Solid foundational knowledge of cybersecurity principles and best practices, ensuring robust protection of IT systems against threats and vulnerabilities. Vendor Management: Strong vendor management skills, including managing service level agreements (SLAs), and maintain effective relationships with vendors to ensure high-quality service delivery and support. Infrastructure Management: Proven experience in the support and management of IT infrastructure components, with a focus on reliability and performance optimization. Process Familiarity: Familiarity with incident management and change management processes, applying best practices to enhance service delivery and system resilience. Technical Understanding: Comprehensive understanding of network, server, storage, and MEP technologies, with the ability to integrate and operate these components effectively. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment. Tools Knowledge: Microsoft Office Suite Service Now TCP/IP, SNMP, SMTP, HTTP, DNS EcostruxureIT / DCIM Tools Physical IT Infrastructure Cabling Ethernet Fiber Power UPS (Uninteruptable Power Supplies) PDU (Power Ditribution Unit) ATS (Automatic Transfer Switch) HVAC Basic Knowledge WORK ENVIRONMENT: Engineers utilize monitoring software, configuration management systems, and ticketing systems to manage and IT infrastructure tasks. with other IT professionals is key, involving frequent communication to solve problems and plan projects. Regular virtual meetings, are held to align IT goals with business objectives, requiring effective documentation and compliance with standards. The role may include on-call duties during off-hours for critical issues, with some flexibility in work hours to accommodate global teams or 24/7 system requirements. This dynamic schedule ensures the continuous availability and performance of IT systems. PHYSICAL AND MENTAL REQUIREMENTS: Physical Requirements: Computer Usage: Prolonged periods of sitting and working at a computer are common, requiring good posture and ergonomic awareness to prevent strain. Mental Requirements: Problem-Solving Skills : Strong analytical skills are necessary to diagnose and resolve complex technical issues effectively. Attention to Detail : Precision is crucial in configuring systems and monitoring network performance to avoid errors and ensure reliability. Stress Management : The ability to work under pressure, especially during system outages or tight deadlines, is important. Communication Skills : Clear verbal and written communication skills are needed for collaboration with team members and documentation of processes. Continuous Learning : A proactive attitude towards staying updated with the latest technologies and industry best practices is essential. PRIMARY DUTIES AND RESPONSIBILITIES: Daily Infrastructure Support: Deliver Day-2 support for structured cabling, network equipment, MEP systems, and coordinating closely with regional business units to ensure seamless operations and swift issue resolution. Incident Management: Collaborate with IT teams to efficiently manage and resolve incidents and service requests, maintaining proactive communication with stakeholders to ensure transparency and alignment throughout the resolution process. Installation and Upgrades: Assist with the planning, coordination, and execution of infrastructure installations and upgrades, ensuring minimal disruption to business operations and adherence to organizational standards. Change Requests: Create and manage change requests, ensuring that all infrastructure modifications are thoroughly documented, reviewed, and approved in accordance with change management protocols. Sourcing Submittals and Material Tracking: Oversee the sourcing of required materials and equipment, prepare submittals for approval, and track materials to ensure timely availability and cost-effective procurement. Operating Procedures: Ensure adherence to all standard operating procedures (SOP) and methods of procedures (MOP) established for critical environments. Alert Response and On-Call Abilities: Provide rapid response to infrastructure alerts, utilizing on-call availability to address urgent issues outside of standard business hours, ensuring continuous system integrity and availability. Security Implementation: Implement and continuously monitor security protocols to safeguard data confidentiality, integrity, and availability, aligning with industry best practices and organizational policies. Documentation: Maintain comprehensive and accurate documentation of infrastructure configurations, changes, and procedures, ensuring compliance with company and regulatory standards. Process Improvement: Engage in process improvement initiatives to enhance operational efficiency and effectiveness, leveraging data-driven insights and cross-functional collaboration. EDUCATIONAL QUALIFICATIONS: Education : Bachelor s Degree in Computer Science, Information Technology or any other related discipline or equivalent related experience. WORK EXPERIENCE: A minimum of 3 years of experience in IT infrastructure support or a related role, with a track record of successful project execution and problem resolution. SKILLS KNOWLEDGE: Technical Expertise: Demonstrated expertise in IT infrastructure, encompassing networking, servers, storage solutions, Problem Solving : Exceptional problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently and effectively. Communication: Strong verbal and written communication skills, enabling clear and effective interaction with team members, stakeholders, and external partners. Team : Proven ability to work collaboratively within a team environment, fostering positive relationships and driving collective success. Documentation: Proficiency in developing and maintaining detailed documentation, as well as generating insightful reports on IT infrastructure performance and metrics. Cybersecurity Understanding: Solid foundational knowledge of cybersecurity principles and best practices, ensuring robust protection of IT systems against threats and vulnerabilities. Vendor Management: Strong vendor management skills, including managing service level agreements (SLAs), and maintain effective relationships with vendors to ensure high-quality service delivery and support. Infrastructure Management: Proven experience in the support and management of IT infrastructure components, with a focus on reliability and performance optimization. Process Familiarity: Familiarity with incident management and change management processes, applying best practices to enhance service delivery and system resilience. Technical Understanding: Comprehensive understanding of network, server, storage, and MEP technologies, with the ability to integrate and operate these components effectively. Time Management: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects in a fast-paced environment. Tools Knowledge: Microsoft Office Suite Service Now TCP/IP, SNMP, SMTP, HTTP, DNS EcostruxureIT / DCIM Tools Physical IT Infrastructure Cabling Ethernet Fiber Power UPS (Uninteruptable Power Supplies) PDU (Power Ditribution Unit) ATS (Automatic Transfer Switch) HVAC Basic Knowledge WORK ENVIRONMENT: Engineers utilize monitoring software, configuration management systems, and ticketing systems to manage and IT infrastructure tasks. with other IT professionals is key, involving frequent communication to solve problems and plan projects. Regular virtual meetings, are held to align IT goals with business objectives, requiring effective documentation and compliance with standards. The role may include on-call duties during off-hours for critical issues, with some flexibility in work hours to accommodate global teams or 24/7 system requirements. This dynamic schedule ensures the continuous availability and performance of IT systems. PHYSICAL AND MENTAL REQUIREMENTS: Physical Requirements: Computer Usage: Prolonged periods of sitting and working at a computer are common, requiring good posture and ergonomic awareness to prevent strain. Mental Requirements: Problem-Solving Skills : Strong analytical skills are necessary to diagnose and resolve complex technical issues effectively. Attention to Detail : Precision is crucial in configuring systems and monitoring network performance to avoid errors and ensure reliability. Stress Management : The ability to work under pressure, especially during system outages or tight deadlines, is important. Communication Skills : Clear verbal and written communication skills are needed for collaboration with team members and documentation of processes. Continuous Learning : A proactive attitude towards staying updated with the latest technologies and industry best practices is essential.

cum Position Title: Incident Compliance Analyst (Deputy Manager/Assistant Manager) About the Role We are seeking a proactive, detail-oriented, and versatile professional to join our Information Security team as an Incident Compliance Analyst . This role combines the responsibilities of managing information security incidents and ensuring compliance with cybersecurity frameworks and regulatory requirements. The selected candidate will act as a liaison with government agencies, handle information security incidents, strengthen the organization s cyber posture, and ensure timely communication of updates and learnings. Key Responsibilities Incident Management and Analysis: Investigate reported information security incidents to determine their scope, impact, and root cause. Identify responsible individuals or processes contributing to incidents and suggest corrective actions. Document findings, create detailed incident reports, and communicate learnings to stakeholders. Compliance Coordination and Stakeholder Management: Act as a liaison with government agencies (e.g., NCSCC, NCIIPC, CERT-IN, NTRO/DOT) to share and receive critical information related to cyber and information security incidents. Maintain a repository of communications, advisories, and updates from regulatory bodies for the organization. Ensure timely and accurate reporting of incidents to relevant stakeholders and authorities. Cybersecurity Posture Strengthening: Identify key areas for improvement in the organization s cyber and information security posture. Collaborate with internal teams to implement measures that address identified gaps and enhance security. Monitor and evaluate the effectiveness of implemented measures and recommend further improvements. Routine Information Security Management: Manage exceptional usage requests, ensuring compliance with organizational policies. Oversee information asset gate entry and access management to ensure secure handling of assets. Maintain records of access and usage approvals, ensuring proper documentation and traceability. Strategic Communication and Reporting: Prepare detailed management summaries of incidents for strategic communication and decision-making. Support preparations for Management Incident Summary Forum (MISF) meetings. Present periodic reports on incident statistics, root causes, preventive actions, and compliance updates. Provide training and guidance to employees on incident prevention, compliance, and security best practices. Qualifications and Skills Education: Bachelor s degree in Information Technology, Computer Science, Cybersecurity, or a related field. Work Experience: 3-5 years of total experience, with at least 2 years in information security incident handling, compliance coordination, IT operations, or a related field. Experience in liaising with government agencies or regulatory bodies is a strong advantage. Certifications (Preferred): ISO 27001 Lead Auditor/Implementer CISSP (Certified Information Systems Security Professional) / CISA (Certified Information Systems Auditor) / CRISC (Certified in Risk and Information Systems Control) or similar Technical Skills: Strong knowledge of cyber security frameworks, standards, and regulatory requirements. Familiarity with incident response frameworks, methodologies, and tools (e.g., SIEM, IDS/IPS etc.). Understanding of IT infrastructure, security controls proficiency in root cause analysis problem-solving. Soft Skills: Excellent communication and interpersonal skills for effective coordination with stakeholders. Strong analytical critical thinking abilities for attention to detail ability to prepare concise accurate reports. Proactive approach to identifying and addressing compliance and security issues.

Job Role Wintel domain - This position is responsible for operation and management of technology built on WINTEL stack.Main resposibility is to ensure Availability and fulfilment of operations KPI. This roles will be technofunctional role where individual need to understand business application runing on windows stack. Job Responsibilities *Responsible for manging windows environment. *Manage technology stack. *Planning system and server upgrade. *Assessing the stability, security, and scalability of installed Windows systems *Ensuring monthly KPI complaince *Incident management *Root cause analysis *Adherence to policy and procedures. Technical Skills Windows Server Knowledge Microsoft O365 administration Microsoft IIS admin skills Microsoft Active Directory / IntraID administration Microsoft Exchange administration Windows authentication and single sign on VMWARE administation Citrix and VMWARE VDI skillset Ability of windows integration with other platform Incident and operation management Educational Qualification BTECH Any Other (Certification etc.): ITIL, Windows Certification,O365 Administration Work Experience (Years) 4 years to 8 years

Reporting The Support Analyst will typically report to the Head, Agile CoE. Experience - 4-8 years of experience A support analyst should have strong background in site reliability engineering principles, with proven expertise in designing and implementing solutions to ensure the reliability, availability, and performance of microservices-based systems. This role requires hands-on experience with cloud platforms, automation tools, monitoring solutions, and a deep understanding of microservices architecture. The support analyst will lead a team of SREs (Support Reliability Engineer) at partner and collaborate closely with development, operations, and other cross-functional teams to drive improvements in reliability, scalability, and efficiency across our microservices ecosystem. Key Deliverables: Reliability Enhancements: Lead efforts to improve the reliability, availability, and performance of microservices-based systems. Incident Management: Develop and implement incident management processes and procedures to minimize service disruptions and downtime. Monitoring and Alerting: Design and implement robust monitoring and alerting solutions to proactively detect and mitigate issues impacting system reliability. Automation: Drive automation initiatives to streamline operations, deployment, and recovery processes for microservices. Capacity Planning: Collaborate with teams to perform capacity planning and scaling exercises to ensure optimal performance and resource utilization. Performance Optimization: Identify performance bottlenecks and optimization opportunities, working with teams to implement solutions for improved performance. - Behavioural Competencies Leadership Ability Problem Solving Empathy for customers Technical Skills Microservices Architecture Cloud Platforms (AWS) Monitoring Tools (App D, ELK, CloudWatch) Indicative Activities- Information Classification: Internal Lead Reliability Initiatives: Drive efforts to improve reliability through proactive monitoring, automation, and performance optimization. Develop Incident Management Processes: Establish incident management processes and procedures to ensure timely resolution of incidents and minimize impact on users. Implement Automation Solutions: Identify opportunities for automation and develop scripts, tools, and workflows to automate routine tasks and streamline operations. Perform Capacity Planning: Collaborate with teams to assess resource requirements and plan for scaling needs based on usage patterns and growth projections. Optimize Performance: Analyze system performance metrics, identify areas for improvement, and implement optimizations to enhance system performance and reliability. Mentor Partner Team, Infrastructure Teams (DevOps), Development Teams Provide guidance, support, and mentorship to SRE team members, fostering a culture of continuous learning and development

This role will participate heavily in ongoing IAM (Okta) program enhancements, monitor and analyze events to proactively address operational issues and thwart threats to the customer environment. You will be responsible for the following: Define and document business and technical requirements for Identity and Access Management systems (Okta), including requirements for establishing role, entitlements, and access definitions, defining the provisioning lifecycle processes, user account lifecycle processes, reconciliation, certification, provisioning, and de-provisioning processes. Participate in IAM (Okta) projects and initiatives. Work with customer team members, business partners/analysts, and application teams to understand access requirements. Create reports to identify provisioning inconsistencies or conflicts and operationalize processes to regularly identify and remediate issues. Automate or streamline existing processes and workflows. Define, validate, and maintain user access roles. Analyze user access roles and processes to independently assess compliance with defined standards. Support user access re-certifications, as defined by customer policies. Regularly review and maintain documentation to ensure it reflects current processes and procedures and identify opportunities for process improvement. Participate in IAM/Okta audits and review access control reports to identify potential risks. Maintain up-to-date knowledge of identity and access management best practices. Required Technical and Professional Expertise Minimum 3+ years of experience working within an IAM (Okta) capacity, Bachelors degree in computer science, information technology, or a related field or equivalent experience Strong analytical skills Good organizational skills and attention to detail Manage and support Okta IAM solutions, including configuration, integration, and troubleshooting. Handle user provisioning, deprovisioning, and access requests across Okta platforms. Assist with authentication and authorization troubleshooting, including SSO, MFA, and directory integrations. Monitor Okta systems for issues, resolve L2 escalations, and ensure adherence to security policies. Collaborate with internal teams for Okta-related incident response, root cause analysis, and remediation. Support Okta workflows, policies, and lifecycle management to optimize identity governance. Maintain and enhance integrations between Okta, Active Directory (AD), Azure AD, and third-party applications. Work on RBAC (Role-Based Access Control), ABAC (Attribute-Based Access Control), and least privilege enforcement. Preferred Technical Skills Hands-on experience with Okta, including configuration, troubleshooting, and integration with enterprise applications. Strong knowledge of IAM principles, authentication protocols (SAML, OAuth), and MFA solutions. Familiarity with Active Directory (AD), Azure AD, LDAP, and directory services. Experience handling IAM incident management, troubleshooting, and root cause analysis. Knowledge of cloud identity management (AWS IAM, Azure IAM) is a plus. Understanding of RBAC, ABAC, and privileged access management (PAM) solutions. Strong analytical, problem-solving, and communication skills

For our business, for clients, and for you Portal Development Analyst - Apex Connect Portal - Permanent Location: Pune Experience: 5 - 7 years Department: IT Employment Type: Full time Role purpose The role of Portal Support Analyst will be part of the group function. As a Portal Support Analyst, you will be the primary contact for supporting, maintaining, and configuring core line business and supporting the APEX Connect portal. The successful applicant will be responsible for tasks such as investigating, prioritizing, and resolving the queries raised by internal teams and investors for the application in scope, as well as coordinating and deploying new releases and application upgrades. Role Responsibilities: Working as a part of a global team to provide application support: Assist users with portal-related issues, including login problems, navigation errors, and content access. Portal Configuration: Manage user roles, permissions, and content settings within the portal. Incident Management: Track, prioritize, and resolve tickets related to portal functionality. System Monitoring: Monitor portal performance and uptime and escalate issues when necessary. Documentation: Create and maintain sufficient technical documentation and knowledge base, and standard operating procedures (SOP`s). Collaboration: Work with developers, system admins, and business teams to implement enhancements or resolve complex issues. Define new services when required and perform regular updates of the service catalogue. Liaising with business vendors and development team regarding incidents, requests, and project related tasks/items. Efficiently manage coordination at both local and international levels, whenever and wherever required. Provide response and deliverables related to audit and compliance requests. Offer new ideas and act as subject matter expert (SME) for the applications/software products in scope. Training: Provide training or onboarding sessions for new users or teams. Working as a part of a global team to provide application support across several applications in APEX Group. Skills Required: Excellent IT skills with the ability to learn new systems and processes with ease. Ability to diagnose and resolve technical and Functional issues efficiently. Experience with fund administration and finance applications. Experience in supporting core line business applications. A user-focused mindset to ensure a positive support experience. Strong verbal and written communication skills and ability to present in a clear and concise manner. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies. Educated to Batchelor Degree Level or equivalent qualifications/ work experience. Able to Manage team and guide them with the Standard process Able to provide MIS out of Tickets/work

Overview About Business Unit: The Product team forms the crux of our powerful platforms and helps connect millions of customers worldwide with the brands that matter most to them. This team of innovative thinkers develops and builds products that position Epsilon as a differentiator, fostering an open and balanced marketplace built on respect for individuals, where every brand interaction holds value. Our full-cycle product engineering and data teams chart the future and set new benchmarks for our products, by leveraging industry best practices and advanced capabilities in data, machine learning, and artificial intelligence. Driven by a passion for delivering smart end-to-end solutions, this team plays a key role in Epsilon s success story. Why we are looking for you: We are looking for Senior Software Engineer to work on groundbreaking multichannel SaaS Digital Marketing Platform that focuses on uniquely identify the customer s patterns, effectively interact with them across channels and achieve a positive return on marketing investment (ROMI). The platform helps consolidate and integrates the features and functionality typically found in stand-alone services and channel-specific messaging platforms to give marketers a tightly integrated, easily orchestrated, insights-driven, cross channel marketing capability. Primary role of the Senior Software Engineer is to envision and build internet scale services on Cloud using Python and distributed technologies. Responsible for development and maintenance of applications with technologies involving Enterprise Python and Distributed technologies. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements. Assist in the development, and documentation of software s objectives, deliverables, and specifications in collaboration with internal users and departments. Collaborate with QA team to define test cases, metrics, and resolve questions about test results. Assist in the design and implementation process for new products, research and create POC for possible solutions. Develop components based on business and/or application requirements Create unit tests in accordance with team policies procedures Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process Create Value-adds that would contribute to Cost Optimizations/ Scalability/ Reliability/Secure solutions What you will enjoy in this role: About the Team and opportunities The India Product Engineering team forms the crux of our powerful PeopleCloud platform and connects millions of customers. The 400+ strong product organization in Epsilon India, is a full-cycle Engineering team that drives architecture, POCs, implementation, Quality Automation, product management, support, operations and DevOps. There are, 25+ Scrum teams as part of the India Engineering center, driving outcomes across the breadth of the Epsilon PeopleCloud suite of products. This team of innovative thinkers develops and builds products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best practices, ML and AI capabilities. The team passionately delivers intelligent end-to-end solutions and plays a key role in Epsilon s success story Tech Stack: Our integrated suite of modular products is designed to help deliver personalized experiences and drive meaningful outcomes. Our tech stack caters to a fusion of data and technology with SaaS offerings developed as a Cloud-first approach. Here, a solid understanding of software security practices including user authentication and authorization and being data-savvy would be key. You should also come with the ability to leverage best practices in design patterns, and design algorithms for software development that focus on high quality and agility. You must also have a good understanding of Agile Methodologies like SCRUM. You can refer this article also. What you will do: You would: Be responsible for development and maintenance of applications with technologies involving Enterprise Python and Distributed technologies. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements. Assist in the development, and documentation of software s objectives, deliverables, and specifications in collaboration with internal users and departments. Collaborate with QA team to define test cases, metrics, and resolve questions about test results. Assist in the design and implementation process for new products, research and create POC for possible solutions. Develop components based on business and/or application requirements Create unit tests in accordance with team policies procedures Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process Create Value-adds that would contribute to Cost Optimizations/ Scalability/ Reliability/Secure solutions Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. Responsibilities We are seeking an experienced DevOps / Cloud Infrastructure Engineer with strong expertise in Linux administration, AWS cloud services, Kubernetes orchestration, Infrastructure as Code (IaC) using Terraform and Ansible, scripting with Shell and Python, and DevOps practices. The ideal candidate will play a key role in designing, building, automating, and maintaining scalable and reliable infrastructure to support mission-critical systems. Linux System Administration: Manage, configure, and monitor production-grade Linux servers ensuring high availability, performance tuning, and security hardening. Cloud Infrastructure (AWS): Design and manage cloud-based infrastructure using core AWS services including EC2, S3, RDS, IAM, VPC, ALB/NLB, CloudWatch, and Lambda. Kubernetes Operations: Deploy, scale, and manage containerized applications in Kubernetes clusters (EKS or self-managed), including Helm, networking policies, RBAC, and monitoring. Infrastructure as Code: Implement and manage infrastructure using Terraform and Ansible, enabling version-controlled, repeatable, and automated deployments. Automation Scripting: Write robust shell scripts and Python programs to automate manual tasks, manage configurations, and integrate third-party services and APIs. Security Compliance: Implement security best practices including IAM policies, secrets management (e.g., AWS Secrets Manager, Vault), and vulnerability scanning. Networking and DNS: Configure VPCs, subnets, route tables, NAT gateways, and DNS management for both cloud-native and on-prem environments. Collaboration Support: Work closely with development, QA, and security teams to troubleshoot issues, optimize performance, and support software releases. Documentation SOPs: Create and maintain detailed documentation including runbooks, architecture diagrams, and SOPs for infrastructure and deployment procedures. Incident Management: Participate in on-call rotation, manage escalations, and drive root cause analysis to improve system resilience. Cloud Cost Optimization: Monitor usage and recommend strategies for cost-effective cloud consumption without sacrificing performance or security. Continuous Improvement: Evaluate new tools and technologies, driving innovation and process improvements in DevOps, SRE, and cloud engineering practices. Qualifications Bachelor s degree or equivalent in computer science Strong experience with Linux (RHEL) system administration and performance tuning. 6+ years of hands-on experience with RHEL 3+ years of hands-on experience with AWS and cloud-native services. Proficient in containerization and orchestration using Docker and Kubernetes. Deep knowledge of Terraform and Ansible for IaC and configuration management. Strong scripting skills in Shell (bash) and Python. Experience managing CI/CD pipelines and version control (Git). Familiarity with security principles, network protocols, and system hardening. Excellent troubleshooting, analytical, and communication skills. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

What youll do We are looking for a self-motivated, driven and creative Site Reliability Engineer to join the site reliability team. Metrics and analytics drive engineering at Docusign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire Docusign team and drive adoption. The Engineer is to work with a 24/7 operations team to take on challenging top tier critical issues and perform data-driven engineering and architecture. The role requires an on-call rotation every 4 weeks. This position is an individual contributor role reporting to Manager, Software Engineering. Responsibility Build and automate tools for incident impact analysis Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI Create and respond to system generated alerts to maintain system health Work with Operations and Engineers to ll any gaps in alerting and telemetry Learn and grow in all key technologies in DocuSign and be a partner to Eng and Operations teams Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law. What you bring Basic BS in CS or equivalent work experience 3+ years delivering highly available services in a DevOps team, SRE role, or similar role including on-call rotations 5+ years coding and debugging Experience in monitoring and telemetry tools Experience in building dashboards and metrics analysis Experience with deploy and automation frameworks (Chef, Jenkins, etc.) Preferred Software testing and measurement for performance and scale Experience in at least one of : Python, Powershell, C#, R, or Java Experience with imaging and deployment technologies (DISM, VHDx, etc) Experience with Windows Identity and Security fundamentals Experience managing servers at scale (Windows and/or Linux) Strong analytical and problem-solving skills Strong written and verbal communication skills Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-BP1 ","qualifications":" Basic BS in CS or equivalent work experience 3+ years delivering highly available services in a DevOps team, SRE role, or similar role including on-call rotations 5+ years coding and debugging Experience in monitoring and telemetry tools Experience in building dashboards and metrics analysis Experience with deploy and automation frameworks (Chef, Jenkins, etc.) Preferred Software testing and measurement for performance and scale Experience in at least one of : Python, Powershell, C#, R, or Java Experience with imaging and deployment technologies (DISM, VHDx, etc) Experience with Windows Identity and Security fundamentals Experience managing servers at scale (Windows and/or Linux) Strong analytical and problem-solving skills Strong written and verbal communication skills ","responsibilities":" We are looking for a self-motivated, driven and creative Site Reliability Engineer to join the site reliability team. Metrics and analytics drive engineering at Docusign and ensure that we are dedicating valuable engineering cycles to the right places. This role is a unique opportunity to impact the entire Docusign team and drive adoption. The Engineer is to work with a 24/7 operations team to take on challenging top tier critical issues and perform data-driven engineering and architecture. The role requires an on-call rotation every 4 weeks. This position is an individual contributor role reporting to Manager, Software Engineering. Responsibility Build and automate tools for incident impact analysis Work with Operations and Incident Command teams during and post incidents to drive excellence in Incident Management Process Compose and analyze dashboard to highlight areas of the business that need attention and help drive organizational KPI Create and respond to system generated alerts to maintain system health Work with Operations and Engineers to ll any gaps in alerting and telemetry Learn and grow in all key technologies in DocuSign and be a partner to Eng and Operations teams " , "skills":"UNAVAILABLE" , "workHours":"UNAVAILABLE" , "

Terraform, Jenkins, Artifactory, ELK stack for monitoring, GCP cloud aware, Kubernetes, Anthos, GCP Administration Job Summary We are seeking an experienced Infra Ops Specialist with 8 to 12 years of experience to join our team. The ideal candidate will have expertise in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. This role requires domain experience in Commercial Lending. The work model is hybrid with rotational shifts. Travel is not required. Responsibilities Lead the implementation and management of Anthos and Kubernetes environments to ensure high availability and scalability. Oversee the deployment and maintenance of GCP infrastructure to support business applications. Provide expertise in ELK Stack for monitoring logging and analysis of system performance. Manage Artifactory repositories to ensure efficient storage and retrieval of artifacts. Utilize Jenkins for continuous integration and continuous deployment (CI/CD) pipelines to streamline development processes. Implement and manage Terraform scripts for infrastructure as code (IaC) to automate provisioning and management of cloud resources. Collaborate with development and operations teams to ensure seamless integration and delivery of applications. Monitor system performance and troubleshoot issues to ensure optimal operation of infrastructure. Develop and maintain documentation for infrastructure configurations processes and procedures. Ensure compliance with security policies and best practices in all aspects of infrastructure management. Provide support for commercial lending applications ensuring high availability and performance. Participate in rotational shifts to provide 24/7 support for critical infrastructure. Contribute to the continuous improvement of infrastructure operations to enhance efficiency and reliability. Qualifications Possess strong technical skills in Anthos Kubernetes GCP ELK Stack Artifactory Jenkins and Terraform. Have a solid understanding of commercial lending domain and its specific infrastructure requirements. Demonstrate experience in managing hybrid work environments and rotational shifts. Exhibit excellent problem-solving skills and the ability to troubleshoot complex infrastructure issues. Show proficiency in scripting and automation to streamline infrastructure management tasks. Have strong communication skills to collaborate effectively with cross-functional teams.

In a time of unprecedented expansion, we are seeking a Manager to oversee our small to medium size DevOps team that support specific products. In this role, you will be responsible for the strategic planning and multiyear roadmaps for each team. The position requires providing leadership and coaching to the teams as they build new services and enhance legacy services. The ideal applicant has a solid technical background, ample experience working with engineering teams and large-scale practical experience with infrastructure platform container frameworks. A day in the office looks like this: Managing the continuous improvement of monitoring/alerting capabilities and incident management Embracing a DevOps mentality and ensuring the model s success, building a culture of shared responsibility and transparency that leads to higher quality and quicker delivery of output Leverage industry best practices and experience to ensure that security is baked into deliverables from the start and that the project/program fully embraces a DevOps, DevSecOps and shift-left mentality Managing and growing an enterprise DevOps/CloudOps team Understanding our required frameworks and regulatory rules to consistently achieve success and meet requirements in all areas of your responsibility and influence Building and evolving monitoring and analytics systems to evaluate uptime/availability, usage and performance metrics Driving adoption of industry-standard methodologies and practices for infrastructure as code, deployment, observability, load and resiliency testing, and reliability Advocating adoption of Agile new ways of working and a continuous improvement framework to drive efficiency and enable business agility Ensuring the team workstreams and projects are well managed, and that appropriate tracking and reporting are undertaken Implementing a communications strategy and keeping a business-value focus Leading incident response efforts, including coordinating with other teams to investigate and resolve incidents BS in Computer Science, Computer Engineering, or related technical discipline or commensurate relevant experience. 10+ yrs overall experiecne, atleast 1yr experience in people management 5+ years of experience in a CloudO

Support Engineer Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP DNS Experience in GPOs in AD - implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact confirm priority. Ensure technical functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily / weekly / monthly / quarterly / yearly "housekeeping" activities. Use monitoring tools setup by Engineers Service Owners, handle alerts communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn , X and Facebook . Role Overview As Manager - Cloud Operations , you will play a key role in managing Druva s cloud infrastructure and operational excellence across a large-scale SaaS environment. You will lead a team of engineers responsible for cloud infrastructure stability, performance, observability, cost management, and operational automation. This role requires a hands-on technical leader with strong AWS experience, who can drive improvements, enforce best practices, and ensure service availability in a 24x7 environment.. Key Responsibilities: Team Management : 8 - 10 years of experience in Cloud Operations, including at least 2+ years in a people management role. Provide technical guidance and support to engineers, ensuring they deliver their best work Represent and lead the team in cross-functional discussions and remove obstacles to productivity Hire, coach, and retain high-performing talent. Technical Strategy and Execution : Drive automation efforts to reduce manual intervention, improve system reliability, and enhance operational efficiency. Ensure compliance with security protocols and industry standards Collaborate with DevOps teams for continuous improvement of the SRE team across. Advocate for cost-efficiency methodologies while maintaining system performance. System Reliability and Performance: Conduct periodic reviews of the system performance and Red flag application breaches for adherence to SLOs to devise deployment strategies. Ensure the availability, security and scalability of systems through proactive monitoring and incident management. Oversee incident response processes, root cause analysis and post-mortem reviews to bring visibility to Druvas cloud availability and performance. Collaboration : Work with engineering teams for effective deployment of SaaS services to prod. Conduct cross functional meetings with RHD owners to apprise the of deployment quality. COGS: Ensure reservation posture adherence. Report COGS anomalies via automated detection tools and in-house alerts. Conduct thorough analysis of Unit costs and report anomalies and customer behavior trends aligning with Cost anomalies. Security and Compliance : Conduct periodic schedule of validations for ensuring adherence to compliance. Collaborate with security teams to devise quarterly execution strategies for delivering security roadmap goals. Respond to critical security alerts.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and we re looking for talented people who want to help. You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Amazon Data Centre Engineering Operation ( DCEO ) team is seeking a strong technical expert in electrical/mechanical/control and firefighting system as a DCEO Facility Manager in India Infra operation team. Responsibilities of the Facility Manager for India region are to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall hands-on management of the Mechanical, Electrical (ME) and across ADSIPL s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and managing rotational shift. A Data Center Operations Manager holds a critical leadership position overseeing multiple availability zones, typically managing 2-4 data center locations and a team of at least six direct reports including shift engineers, technicians, and chief engineers. This role combines strategic facility management with hands-on technical oversight of critical infrastructure systems. The manager ensures optimal performance of essential systems including switchgear, generators, UPS systems, and cooling equipment while maintaining the highest standards of safety and reliability. They are responsible for both day-to-day operations and long-term strategic planning, including facility build-outs, efficiency improvements, and capacity management. The position requires strong leadership skills to manage remote teams, coordinate with IT managers and business leaders, and oversee vendor relationships. Financial acumen is essential for conducting analyses, managing assets, and contributing to business decisions. The ideal candidate must demonstrate excellent communication abilities, superior organizational skills, and a commitment to maintaining exceptional service standards while driving accountability and fostering a culture of continuous improvement. They should possess deep technical expertise in data center operations and best practices, combined with the ability to develop and execute strategic initiatives that align with organizational goals. About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn t followed a traditional path, or includes alternative experiences, don t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fuelled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. The ideal candidate for this position should possess an engineering degree or equivalent qualification in Electrical or Mechanical engineering Track record of over 10 years managing large-scale technical services. A minimum of three years experience in building and leading high-performing technical teams is essential, demonstrating the ability to cultivate and maintain a positive team culture. The role demands someone with exceptional organizational abilities and meticulous attention to detail, coupled with good communication skills across all mediums. The candidate must have demonstrated success in managing complex projects from inception to completion, with proven experience in leading mission-critical operations or products. A distinguishing characteristic of the ideal candidate is their ability to maintain focus and deliver consistent results in a dynamic environment where competing priorities and distractions are common. This combination of technical expertise, leadership experience, and project management prowess is crucial for successfully navigating the challenges of this senior technical leadership position. A highly accomplished professional with a Masters degree/E- MBA or higher in electrical engineering, backed by over 12 years of extensive design experience in power generation and distribution systems. Demonstrates expertise in construction, operation, and maintenance of generation plants and substations, complemented by a solid foundation in mechanical equipment and system design principles. Proven track record in managing fast-track design/build projects and major facility upgrades, with particular emphasis on large-scale utility plant design. Known for maintaining exceptional quality standards. Consistently upholding high standards, demonstrating thorough attention to detail, and fostering open communication to facilitate successful collaboration with diverse stakeholders . Our inclusive culture empowers Amazonian to deliver the best results for our customers.

Support Engineer - - - - - - - - - - - - Skills Experience on AD security tools such as PingCastle, ALSID, Qualys, Q-Radar etc. Hands on experience in Vulnerability / Deviances assessment and executing remediation action plans. Experience on Powershell scripting to automate AD related activities. 5+ years experience in maintaining and troubleshooting large enterprise environments (with replication tools such as Repadmin, Dcdiag, AD Rep etc.). 3+ years of experience working in Active directory, ADFS, Azure AD, AD Connect, DHCP DNS Experience in GPOs in AD - implementation and troubleshooting Knowledge of TCP/IP, ADFS, PKI Kerberos etc. Exposure on Active Directory disaster recovery and backup solution. Excellent communication, writing, meeting facilitation. Flexibility to adjust to changing requirements, schedules, and priorities. Good understanding of ITSM tool for Incident/Problem/Request/Change (Service Now). Special skills / Certifications / Requirements if any ITIL V4 Foundation Microsoft Certified: Security, Compliance, and Identity Fundamentals. Soft skills Customer satisfaction oriented Detail oriented, able to clearly communicate ideas and work as part of a team Good written and verbal communication skills to co-ordinate tasks with other teams Ability to multi-task and handle multiple priorities Strong interpersonal skills Strong understanding of asset management processes and principles for tracking IT assets Strong attention to detail Ability to quickly adapt to changes Enthusiastic, cooperative, and positive behavior Creative, thinking outside of the box, eager to learn and truly committed to the success of the company Must be able to work in a team environment with a can do attitude capable of overcoming difficult challenges. Self-motivated, with keen attention to detail and excellent judgment skills Able to integrate and apply feedback in a professional manner Job Description The position is a global role and is responsible for L2 support activities around Securing and administrating Directory Services. An individual is responsible for designing the solutions, evolve the current services to meet business requirements, maintaining and improving the security posture of environments, continuous monitoring of system health, and troubleshooting issues that arise. Duties and Responsibilities Reviewing and working on Security analysis based on reports generated through Security tools. Proactively monitoring Security incidents, Manage Incident, assess impact confirm priority. Ensure technical functional, provide solution to end-users, proposing workarounds if required. Informs end-users on the incident management progress, working closely with other resolution teams. Manage Service Requests (SR) according to expected level of service. Handle SR execution or assign it to other contributors, informs end-users on SR fulfillment progress until its closure. Operate daily / weekly / monthly / quarterly / yearly "housekeeping" activities. Use monitoring tools setup by Engineers Service Owners, handle alerts communicates with other contributors to minimize impacts on end-users Contribute to the User Acceptance Test of the projects related to the Service Offering Contribute to Knowledge articles EUX Catalog updates. Update existing knowledge articles and known errors, create the missing ones. Can work on a follow-the-sun mode Contribute to the Service Offering continuous improvement, by identifying required improvement and automation Additional Technical Skills: Familiarity or experience with workplace technologies Messaging Technologies Outlook / Teams 365Collaboration and End User Productivity Microsoft Office / SharePoint / Yammer / OneDrive KEY EXPECTED ACHIEVEMENTS Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users. Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure. Change Management : Participation in the change management process Problem Management : Participation in the analysis of root causes of incidents Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled. Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team. Knowledge Management : Lessons learned from activities are ensured to be documented and shared. Service Level Management : the performance management system is understood and alerts on cases of issues are set.

THE ROLE: As Events Security Specialist the incumbent will support all the Regional and National Events organized in India for Planning, site recce, coordination with regional sales teams and National Events team and support in security planning, route planning, crowd management, incident management, executive protection planning (wherever applicable) for events and be present on ground for assisting in overall safe and secure execution and incident management at the events. This position will have numerous interfaces with sub-regional sales teams, national events team, security vendors, GSS, venue teams, AS teams and others for ensuring proper planning for all the events is done professionally and executed on ground seamlessly to ensure safety of staff and distributors attending the events. HOW YOU WOULD CONTRIBUTE: Assist with planning, coordinating, and supervising complex, medium to large scale event security operations for Regional and National teams based upon needs of an event. Travel domestically in support of security operations for events - approximately 40%. Develop and maintain positive relationships with domestic law enforcement, private sector peers, and internal/external stakeholders in support of event security needs. Ability to work flexible schedules to include extended days, evenings, weekends, and travel domestically and internationally, as necessary. To support end to end security and safety planning for events and act as on ground Incident Controller wherever such presence is required. To conduct briefings the sub-regional sales teams, security vendors venue security on events security procedures, needs and event specific incident management plans. All other duties, as assigned WHAT S SPECIAL ABOUT THE TEAM: Global Security Safetys mission is to ensure a safe and secure work environment by creating and implementing processes, procedures and technologies that protect Herbalife Nutrition employees, shareholders, and assets against internal and external threats. We are also a resource for employees to provide you with information on a wide variety of subjects ranging from traveler advisories to workplace violence prevention, to employee safety in the office environment. Global Security and Safety is driven to provide globally consistent services, which are locally relevant and enable our business. We succeed with a professional team of experts who work as one to provide a best-in-class security and safety program. The department is built around core-competencies, General Safety, Business Continuity, Event Security, Employee Protection, Physical Security, and Security Operations Center. SUPERVISORY RESPONSIBILITIES: Vendor management Individual should be able to manage multiple service providers and act as needed per SOP SOW. Scalability - Ability to scale up, efficiently coordinate work with team members and cross-functional teams. Financial/ Analytics should be capable of handling and understanding Capex/Opex costing. Strategic Should be able to analyze the cost differences and take a decision as per company policy, with relevant subject matter expertise. Prepare and maintain the standards for Event Planning, Incident Management at events. Compliance Audit ensure compliance requirements are adhered as per the standards. SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL: Skills Experience of end-to-end events planning for mega events. Experience analyzing intelligence and global threat reports to understand risk levels and potential impact to a location, event or person so that appropriate resources can be sourced and deployed. Ability to adapt and improvise in view of fast changing information regarding events. Ability to anticipate the challenges and plan for mitigation measures for events. Strong communication and customer service skills with the ability to complete multiple tasks in a fast-paced and quickly changing environment. Experience managing security for medium to large global events and conducting physical security assessments. Highly organized with exceptional attention to detail. Experience: Minimum of 10 years of experience in Event Security Safety Planning and execution for mega events in India. Relevant experience in preparing and briefing security incident management plans for events to relevant stakeholders- Internal as well as External. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and email tools (MS Outlook). Education: Bachelors degree in a related field is preferred. NCC C Certificate is an added advantage. Specialized training in Event Planning and Security Management will be an added advantage and is highly desired. Qualifications Please review EMEAI Description box

POSITION SUMMARY STATEMENT: The Systems Engineer II is focused on the design, construction, testing, implementation, and optimization of infrastructure systems. DETAILED RESPONSIBILITIES/DUTIES: Level II Investigates and resolves Level 1 and Level 2 problems in infrastructure. Applies standard tools to analyze, identify and resolve technical problems. Serves as a liaison between the customer, suppliers, and other technical groups to resolve problems. Performs high level analysis of complex network system integrations. Applies specialized knowledge in network infrastructure to conceptualize, design, construct, test, implement and optimize network infrastructure. Engineers SA-related solutions for various minor projects and operational needs Contributes to and maintain system standards. Researched and recommend innovative, and where possible automated approaches for sys admin tasks. Serves as an issue point for level 1 problem or incident management. Analyzes performance problems and recommend solutions to enhance functionality, reliability and/or usability. Provides Level 2 support per request from end users. Investigates and troubleshoots complex issues. Repairs/recovers from hardware and software failures; coordinate and communicate with impacted end users. Generates periodic performance reports to assist in operational efficiency. Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configures CPU, memory, and disk partitions as required. Prepares reports and presentations as requested or necessary within GTS. Rotational ON-CALL support during weekends to support 24/7 operations. Patching Linux systems. Providing production support and assist projects wherever Linux team help required. Qualifications: Skills: Required Strong communication skills Strong problem solving, analysis skills. Experience with monitoring, reporting, management, and optimization tools regarding systems Strong passion for technology and ability to know the latest. Familiarity with automation tools preferred Ability to design and implement high-availability and disaster recovery solutions. Expertise in ITIL and Services Management Principles Certificates / Training: Preferred: ITIL v3 Foundational+ certification, Redhat Certified Systems Engineer (RHCE) Experience: Level II 3+ years systems engineering Preferred: 5+ years of IT experience Education: Required Bachelors in Information Technology or equivalent Principles Related Competencies: Ethical Follows policies and procedures; Takes the high road and upholds our values; Maintains confidentiality; Acts with integrity, honesty and respect. Leader Meets challenges head on to uphold quality standards, productivity goals, and values; Sets an example, building a culture of trust, clarity, and open communication; Is aligned with organizational direction Collaborative Works cooperatively with others offers and accepts help; Freely shares information as appropriate; Open to and willing to provide feedback; Strong contributor to the team s results; Celebrates the individual and the team; Ability to clearly communicate. Looks Beyond Oneself (Teammate) Demonstrates modesty and willingness to recognize and give credit to others; Works well alongside people of different backgrounds and ideas; Builds good collaborations; Values Distributors and teammates. Drives Innovation Contribute through: Proposing ideas and creative solutions to employee, distributor and/or customer challenges; Listening to and respecting others ideas through collaborating and helping develop those suggestions; Driving ideas forward to implementation. Delivers Change Delivers Change Through: Adapting to different working environments; Responding positively to change including new duties and assignments. Qualifications Please review EMEAI Description box

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences- all created by our global community of developers and creators. At Roblox, we re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Trust and Safety Operations team is focused (ok, maybe obsessed) on scaling Roblox s Operations organization and transforming our customer experience through our multi-year vision and strategy execution. You will be reporting to the Trust Safety India Operations Manager and assist with overseeing and managing the operational and compliance controls for outsourced Trust Safety BPO partners. Working with multiple geographically and functionally diverse partners, you will implement and uphold consistent controls within each BPO. You will provide guidance and reporting templates to the BPOs to help provide visibility and reporting consistency. You Will: Lead BPO compliance reviews, audits, and operational performance checks to ensure vendor adherence to Roblox policies. Oversee invoice validation processes to ensure accuracy in billing and alignment with contracts. Conduct user access reviews and manage provisioning workflows across tools and systems. Analyze vendor performance and provide data-driven insights to improve operational efficiency and compliance. Collaborate with cross-functional partners (Legal, Finance, Engineering, Ops) to resolve escalations, align on standards, and support vendor contract renewals. Identify and implement process improvements and automation opportunities to streamline compliance tasks. Supervise and guide junior contract staff, supporting execution of compliance controls and audits. You Have: 4-9 years of experience in operations, audit, compliance, or trust safety Bachelor s degree in Business, Operations, or a related field.A strong grasp of compliance frameworks, operational controls, and audit processes. Experience collaborating with cross-functional teams such as Finance, Legal, Engineering, InfoSec, or Vendor Management. Analytical skills with the ability to interpret operational, financial, or access data to drive informed decisions. Excellent organizational and communication skills, with high attention to detail. A self-starter mindset with the ability to manage multiple projects and shifting priorities. Experience with identity access management, security reviews, or IT governance is a plus but not required Flexibility in working hours to meet operational needs. Including willingness to participate in on-call support for incident management issues. You Are: Compliance-Minded: You apply an audit and control-based perspective to your work, using professional skepticism to identify risks, validate controls, and ensure adherence to policies and standards. Innovative: You proactively look for new ways to improve workflows, solve problems, and bring structure to evolving processes. Execution-Focused: You operate with a high level of ownership, follow through on details, and deliver reliable outcomes independently. Proactive Problem Solver: You anticipate risks, surface issues early, and take initiative to recommend and implement solutions. Collaborative: You communicate clearly and work effectively with cross-functional teams, vendors, and stakeholders across time zones. Team-Oriented: You contribute to a positive team culture, support others success, and are comfortable guiding or mentoring junior staff. Data Automation-Driven: You use data to drive decisions, identify trends, and partner with technical teams to automate repetitive or manual tasks. Roles that are based in our San Mateo, CA Headquarters are in-office Tuesday, Wednesday, and Thursday, with optional in-office on Monday and Friday (unless otherwise noted).

Job Overview iCIMS User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today. About Us When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We re passionate about helping companies build a diverse, winning workforce and about building our home team. Were dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. Responsibilities Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks. Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner. Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services. Provision user profiles, user environments, directories, access rights and security. Provide computer, phone, and other application/system documentation and training to employees. Maintain asset inventory ensuring equipment is maintained and available based on user/business needs. Assist with installation and configuration of hardware, software, etc. Assist with Administer phone system infrastructure. Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs. Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS policies, procedures, and values. Provide support on-site a minimum of three (3) days a week with flexibility to be on-site additional days/times as needed. Qualifications 1-2 years experience required in End User Support and System Support. Proficiency with Windows and/or MacOS machines and operating systems. Familiarity with Office365 Administration, Microsoft Active Directory, etc. Ability to simplify complex technical information for an end user. Ability to install, maintain and troubleshoot laptop hardware, software, and peripherals, after instruction. High proficiency with Microsoft Office (PowerPoint, Excel, Outlook). Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively. Preferred Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines Prior experience with laptop hardware installation troubleshooting Experience with OS and other software installation troubleshooting EEO Statement iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. . Compensation and Benefits Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https: / / careers.icims.com / benefits

Manage &execute IT service delivery based on ITIL processes Handle incidents, service requests, &change management efficiently Maintain SLA compliance and escalate unresolved issues timely Collaborate with L1/L2 teams for troubleshooting, resolution Required Candidate profile Prepare reports and dashboards on incident trends and performance metrics Support continual service improvement initiatives Conduct root cause analysis and problem management Perks and benefits Perks and Benefits

Role & responsibilities 2-4 Years of relevant experience on Windows, VMWare virtualization 24/7 Rotational Shift Mandatory Work from Office (weekly 3 days) AD Group Management, tracking lockout source, OS related BAU Tasks, DNS record creation and Deletion. Disk Space clean-up of system drive, OS Health Check, All OS related BAU task, Post Patching Validation, OS resource Uplift (Uplifting Disk, CPU and Memory), Disk extension for Physical. Servers Physical and Virtual Server Build and Decommission. Package Deployment Hardware Break-fix management, Coordination with Hardware vendors, on demand firmware. Upgrade BAU supports cluster related issues, Cluster disk extension, health checks. VMWare VM health check, VM tool upgrade, Compute resource (CPU, RAM, Disk) uplift for Windows VMs Management of Incident Ticket / RITM / Change request related to Windows server, and VMWare. Troubleshoot backup failure and configuration related issue. Provide possible support during DR Test. Work on Service improvements Primary: Wintel Server Support VMWare AD user and group management, DNS, DHCP Cluster, Disk Management ITIL Process Knowledge Server build and decom Package Deployment Backup failure troubleshooting Interested candidate request to apply to this job with the below link. https://www.jobs.global.fujitsu.com/job/Windows-Support-Engineer-Technical-Services-Engineer-1775/1775-en_US/

India Environmental, Health and Safety - Senior Manager What you will do Let’s do this. Let’s change the world. In this vital role you will support our drive for world class EHS performance for the India Office. The Sr. manager will report to the India office Facilities Director and will be located in Hyderabad. The successful candidate will lead the implementation of the required EHS programs and safety culture initiatives for our office in Hyderabad, India during the start-up, expansion, and normal operation of the office. The candidate will also support any projects related to the expansion and support of Amgen in the country including Research and Development and Commercial Operations. Lead the implementation of the EHS programs and safety culture initiatives for AIN Ensure successful start up and expansion for the AIN office through: Compliance with local and country regulatory requirements Alignment with Amgen policies, procedures, and expectations Comprehensive training, communication, and awareness plan Establishing strong ergonomics program and processes Collaborations with key partners and office leadership teams Trend analysis and leadership communication What we expect of you We are all different, yet we all use our unique contributions to serve patients. The ideal candidate will have strong leaderships and project management skills as well as a broad understanding of EHS fields. The candidate will lead office safety, safety culture and any other safety programs as required and act as a liaison with the Occupational Health group for injury management and workers compensation processes. Experience is required in the following subject areas: Basic Qualifications: Doctorate degree and 2 years of Environmental, Health and Safety (EHS) experience OR Master’s degree and 8 to 10 years of Environmental, Health and Safety (EHS) OR Bachelor’s degree and 10 to 14 years of Environmental, Health and Safety (EHS) experience OR Diploma and 14 to 18 years of Environmental, Health and Safety (EHS) experience Ergonomics Safety Culture Laboratory Safety Construction and facilities safety Fire life safety and evacuation Slip/Trip and Falls Injury prevention and Incident Management Environmental Compliance and Sustainability Preferred Qualifications: Ergonomics knowledge Project Management experience Knowledge of EHS regulations as they pertain to office-based operations Strong communication and presentation skills, productive, self-starting, program development and project management. Broad knowledge of EHS programs including laboratory safety and fleet safety Proficient in Microsoft suite programs and data management What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Overview Skills:- HR Finance and IT systems, HRIS Systems, Reach and finance systems understanding, Basic skills should be in HR systems or source systems, Query management or ticket management either in finance or HR Location: - Hyderabad, Bangalore, Gurgaon Experience :- 3-5 Years Shift Timings :- 2.00 pm - 11.00 pm Reach Lite Analyst Omnicom Global Solutions, Hyderabad, Telangana, India. We are hiring a Reach Lite Analyst to support key processes across Reach Lite and Microsoft Dynamics 365. This role involves updating AX panels, resolving onboarding/offboarding issues via Project Triangle, managing ServiceNow tickets for access roles, and ensuring accurate quarterly user access reviews. The ideal candidate is detail-oriented, collaborative, and comfortable working closely with cross-functional teams to resolve access and support issues efficiently. They are resourceful, organized and love a sense of accomplishment. Friendly and enjoy working with a diverse group of people. A team player with exceptional communication skills who continually strives to build strong relationships. Is highly pro-active with the ability to multi-task and resolve conflicts quickly. Thrives in a fast-paced working environment About Omnicom Global Solutions Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries. Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products, solutions, and services in the areas of Creative Services, Technology, Marketing Science (Data & Analytics), Advanced Analytics, Market Research, Business Support Services, Media Services, and Project Management. We currently have 4000+ awesome colleagues in Omnicom Global Solutions India who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey. Let us build this, together! Responsibilities Client & Agency Service: Ensure AX Panels are properly updated in Reach Lite Resolve employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the D365 application). Work closely with D365 F&O Analyst to resolve errors, address access and user support issues Responsible for opening Service Now tickets for security roles, such as Timesheet Approver, following tickets through to completion and notifying users when roles have been added Review user access quarterly and properly document approval Qualifications This may be the right role for you if you have. 3 - 5 years of advertising agency or related experience Passion for marketing strategy Excel and PowerPoint proficiency Excellent communication skills: verbal, written, presentation and interpersonal Collaborative with the ability to build positive relationships with agency colleagues, and partner agencies Attention to detail Self-starter with a strong work ethic

Req Exp- Min 4 Years in IT Service Desk Training MUST HAVE TRAINER EXP ON PAPERS Any Gradudate Loc- Mysore ONLY WFO|5 Day's working|US Shifts CTC-8.5 to 9LPA Accomdation will be provided FOR 7 Day's Notice Period - Upto 30 Days Contact 8529474615

Job Template - AD ASM Lead Chennai - Guindy, India Information Technology 17115 Overview The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition. Responsibilities Actively engage in requirements gathering and compilation Create requirements traceability matrix; Review Impact Analysis documents; Understand the system architecture, functional flow and the data model & Review design documents compiled by peers and recommend modifications Decipher high level business requirement documents and translate it into code; Integrate medium to large sized system modules; Create PoCs and conduct system demos; Actively engage in system architecture discussions & In-charge of code development, optimization, and reviews Develop reusable code libraries and frameworks; Enhance unit-testing processes through automation and best practices &Comprehend end-to-end deployment process and related tools Comprehend the project timelines, milestones and metrics and assist in documentation and tracking; Recommend enhancements to organization's customer value proposition Demonstrate the ability to learn about customer segments, industry competitors and create solutions for simple and medium problems faced by the industry. Requirements Strong experience in Application Development Experience in requirements gathering, creating requirements traceability matrix and review impact analysis documents Strong understanding of system architecture, functional flow, and data modeling Strong knowledge of solution design and the ability to recommend modifications Experience in leading incident management and problem management, and driving ITIL framework Experience in project and team management, financial and operational metrics, and driving project planning activities.