306 Hsrp Jobs - Page 4

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 3-5 Years.

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Network Data Admin. Experience: 1-3 Years.

Job description Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Senior Administrator - Network & Security in Acqueon, you will. Key Responsibilities Network Design & Implementation: Design and implement secure network solutions tailored to enterprise needs. Plan, document, and execute network changes and extensions. Create and maintain corporate network architecture (LAN/WAN/WLAN/SECURITY). Configure and manage routing protocols, including OSPF, EIGRP, and BGP. Implement and manage VTP, VLAN, VPN, and IPSEC configurations. Configure and maintain HSRP, DHCP, QoS, and ACLs on Cisco devices. Network Operations & Troubleshooting: Operate and maintain Cisco L2/L3 switches, routers (including Nexus 9K), and Meraki wireless networks. Monitor and troubleshoot network performance, ensuring minimal downtime. Perform root cause analysis (RCA) and resolve network/security issues within SLA. Define, monitor, and report KPIs for network services and devices. Security Management: Operate, monitor, and configure Cisco ASA, FortiGate, and Palo Alto firewalls (including Panorama management). Utilize Cisco Identity Services Engine (ISE) for advanced security. Orchestrate firewall rules and underlying security configurations. Conduct audits and improvements to meet and exceed security standards. Design disaster recovery plans with a focus on operational security. Required Qualifications Minimum 8 years of professional experience in networking and security roles. Strong communication skills for interaction with stakeholders and cross-functional teams. Expertise in enterprise network design, implementation, and operations. Proven ability to handle complex issues and resolve them within tight deadlines. Preferred Skills & Certifications Certifications: CCNA/CCNP (mandatory) PCNSA/PCNSE (preferred) Technical Expertise: Hands-on experience with SDWAN technology and network automation. Proficiency in Aruba wireless networking. Familiarity with VPN technologies and enterprise-grade security solutions. This is an excellent opportunity for those seeking to continue to build upon their existing skills. The right individual will be self-motivated and a creative problem solver. You should possess the ability to seek out the correct information efficiently through individual efforts and with the team. By joining the Acqueon team, you can enjoy the benefits of working for one of the industrys fastest growing and highly respected technology companies. If you, or someone you know, would be a great fit for us we would love to hear from you today! Use the form to apply today or submit your resume.

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Competencies Description Technical skill evolution: Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. Should have strong knowledge of IP Network Architecture with services Excellent Communication and Coordination skills, confident and structured when dealing with conflict Experience in managing major incidents with good understanding of business and service impact. Demonstrate effective stakeholder engagement Operational Skill: Able to handle multiple outages at same time with coordination with relevant stakeholders Strong interpersonal & verbal communications with good written skills. Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused Able to take responsibility and motivate team members in difficult or stressful situations Digital DNA Should identify automation opportunity and implement it. Process enhancement Should understand industry standard process and framework like ITIL & ISO. Should be able to improve and implement the current INM process Familiar with ISO 27001 & the process of ISO 20000 audit and compliance Always follow HSW rules Core Competencies, Knowledge Professional Qualifications Candidate must possess engineering Bachelors Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent Must have foundation qualification in ITIL V3 4) Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services Ability to work independently with a significant attention to detail & Ability to work under pressure. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, Good problem solving techniques and Customer focused

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Enterprise Network Operations, Network Infrastructures Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a dynamic work environment where your primary focus will be on resolving incidents and problems that arise across various business system components. Your day will involve ensuring operational stability, creating and implementing Requests for Change, and updating knowledge base articles to facilitate effective troubleshooting. You will also collaborate with vendors and assist service management teams in analyzing and resolving issues, contributing to a seamless operational flow and enhanced service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and maintenance of operational documentation to ensure clarity and consistency in processes.- Engage in continuous learning and knowledge sharing with team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations, Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques.- Ability to analyze and optimize network performance.Technical ResponsibilitiesA:Should have 4 to 6 years of experience in managing/configuring, Cisco ISE (TACACS/RADIUS), ARUBA ClearPass, ForeScout. Experience and Hands-on experience in NAC based solution,B:Expert knowledge in Security Identity Services Engine & Access Management (ISE/IAM) infrastructure and ForeScout Tools.C:Knowledge of Incident, Problem, change management process in enterprise environment. D:Knowledge and Hands-on experience on 802.1x authentication, MAB based authentication, Cisco ISE policy management, code patching, code upgrade, Integration with External Identity Appliance, Vendor support (working with TAC to get vendor support) , Infrastructure knowledge, Certificate management/CSR renewal.E:Proficient at troubleshooting L2/L3 issues for LAN, WAN.F:Support and resolve PCI compliance regulations as related to the Client's global networkG:Should be open to work in 24/7 shifts. Professional Attributes:A:Good verbal and written communication skills to connect with customers at varying levels of the organization B:Ability to operate independently and make decisions with little direct supervision C:Ensures that cases raised to the queue are treated with priority and handled within the specified SLA metrics. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

The main activities of the Network engineer is to deliver remote network management services across different domains of network and Security. The network services would mainly include support on WAN, LAN, Wi-Fi and MPLS technologies. Security services would mainly include support on firewall, Proxies, IPAM, Load Balancers, NAC and HSMs. The candidate will assist the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities - A focal point for technical escalations. - Coordinates root cause analysis for all day-to-day technical issues in client environments and establish recovery and prevention processes. - Coordinates with onshore teams; interface with customers, vendors and partners for issue resolution. - Assists the Team Leads/Delivery Manager in maintaining SLA adherence. - Has certifications and formal trainings in the chosen area. - Defines, implements and enforces standards and understands exception handling. - Proposes solution alternatives, provide impact analysis for any technical changes. - Translates high level objectives into low level work modules and tasks. - Performs requirements gathering and design - Strong knowledge of IT project lifecycles - ITIL and Change Management experience Technical & Behavioral Competencies - Minimum 16 years of education required - 5 to 8 years of work experience required, minimum 4 years of relevant work experience required large enterprise networks - Basic skills in implementation and administration of Local Area Networks, Wide Area Networks and network security (VLANs) and Network Products - Routers, Switches, Firewalls, Proxies, Load Balancers, strong knowledge of static/dynamic routing protocols(EIGRP/OSPF/BGP/ISIS), transports (Internet/MPLS/VPLS) is expected. - Experience in configuring and troubleshooting Firewalls (Checkpoint, Fortinet, etc.) and Proxies (MacAfee, etc.). - Trouble shooting skills to identify faults and ensure timely repairs. - Experience in administration and troubleshooting of IPAM systems DNS/DHCP/NTP (Infoblox) - Deep expertise in installation, configuration and troubleshooting of various types network devices from vendors such as Cisco/Juniper/Nortel, WAN Links using MPLS transport; Multicast, dynamic and static routing and high availability protocols (EIGRP, OSPF, BGP, HSRP, VRRP). - Experience in Traffic analysis tools: Solar winds, Netflow, Netscout probes, Infinistream and Wireshark. - Experience in network security, load balancers - Skills in installation, configuration and troubleshooting of local area and wide area networks using Cisco hardware, leased lines and MPLS. Specific Qualifications (if required) - B.E or Equivalent - CCNA (Routing & Switching) - Checkpoint Security Administration or Fortinet Network Security Technology/Solutions - ITIL V3 Foundation desirable Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Ability to deliver / Results driven Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and adapt a process Education Level: Bachelor Degree or equivalent Experience Level At least 5 years Other/Specific Qualifications (if required) - Ability to engage customers independently for ongoing incidents; high level of ownership and initiative needed; needs to work independently with minimal or no supervision. -Excellent written, oral and presentation skills. -Should be able to articulate technical concepts in documentation. Qualifications - External NA -

The main activities of the VP of Network is to manage, maintain, implement and promote secured, robust, stable, redundant, Network infrastructure. Explore, evaluate and propose latest technologies in network domain. Lead BAU team for operational activities, any critical incident or task. The person will lead the team ensuring effective service management to meet service-level agreements and control costs. Responsibilities Direct Responsibilities Lead the Network team responsible for day to day support and project implementation on network infrastructure Responsible for managing the network infrastructure aspects related to power shutdowns in Data centres and technical rooms, disaster recovery exercises and any other activities affecting the health of the network infrastructures Provide network design, solution deployment, and technical documentation for network related equipment such as routers, switches, wireless etc. Prepares the regional budget for the support and maintenance of the network infrastructure area (including voice) ensuring aggressive negotiations, cost-effective solutions and management of the IT spend. Build and lead a regional team Must ensure staffing is sufficient and fully competent through recruitment, training and mentoring Manages the relationship with major stakeholders of networks. Ensure timely and comprehensive reports/updates to stakeholders whenever network incidents occur. Must build a strong relationship with our internal stakeholders and with vendors. Technical & Behavioral Competencies responsible for the configuration, monitoring, troubleshooting, and optimization of Cisco-based network infrastructure. This role ensures high availability, security, and performance of Cisco routers, switches, firewalls, and collaboration tools. Key Technical Responsibilities: Cisco Device Management: Configure and maintain Cisco routers (ISR, ASR), switches (Catalyst, Nexus), and firewalls Deploy and manage Cisco DNA Center for network automation and assurance. Implement VLANs, trunking, STP, and EtherChannel for optimal traffic flow. Network Security & Compliance: Configure Cisco ISE (Identity Services Engine) for network access control (802.1X, MAB). Enforce ACLs, NAT, and VPN (IPsec, AnyConnect) for secure remote access. Performance Monitoring & Troubleshooting: Use Cisco Prime Infrastructure, SolarWinds, or Wireshark for network monitoring. Troubleshoot OSPF, EIGRP, BGP, and HSRP routing issues. Cisco Wireless infra: Manage Cisco Access-points or Catalyst wireless controllers for Wi-Fi optimization. Backup, Recovery & Documentation: Maintain Cisco configuration backups (TFTP, FTP, or Cisco Prime). Document network diagrams, IP schemes, and troubleshooting procedures. Required Technical Skills: Certifications: CCNA (Cisco Certified Network Associate) (required). CCNP (Cisco Certified Network Professional) (preferred). Technical Expertise: Cisco IOS, IOS-XE, and NX-OS command-line configuration. Cisco SD-WAN, ACI (Application Centric Infrastructure), and DNA Center. Network protocols (TCP/IP, VLANs, STP, OSPF, BGP, HSRP, QoS). Soft Skills: Strong problem-solving, communication, and teamwork abilities. Specific Qualifications (if required) B.E or Equivalent 10+ years of experience in Network services, with minimum 7 years in finance industry 5+ years of experience as Network Architect with focus on network related components i.e. Cisco, Juniper, etc. Expertise in connectivity and HFT network infrastructure design, implementation and support (CCIE is a strong plus) Experience with Equity and high-frequency trading (HFT) infrastructure is preferred Experience on Automating daily network tasks using scripting (Python) preferred Client-oriented, strong communication and organization skills Expertise in PMI methodology Self-starter Ability to work under pressure Fluency in English Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to collaborate / Teamwork Communication skills - oral & written Creativity & Innovation / Problem solving Attention to detail / rigor Transversal Skills: Analytical Ability Ability to understand, explain and support change Ability to manage a project Ability to set up relevant performance indicators Ability to develop and leverage networks Education Level: Bachelor Degree or equivalent Experience Level At least 15 years

Role : L2/lL3 Data Center Support Engineer (Cisco SDN) VPC. STP, HSRP, OSPF) Job Profile: Required Skills (Must Have and should meet all the below standards for qualifying to this role) Deep technical knowledge / understandings of L2 / L3 networking protocols and technologies (VPC, STP, HSRP, OSPF, EIGRP, BGP) Strong Nexus 2K/5K/7K/9K platform knowledge and hands-on experience Knowledge of overlay technologies VXLAN, BGP EVPN, OTV, LISP knowledge and understandings of Cisco SDN based technologies such as Cisco ACI, Cisco Programmable Network Portfolio (Standalone VXLAN-Fabric) and DCNM. Candidates Profile: BE/MCA with 5+ Years in Data Center L2/L3 Certification - CCNP, CCIE (R&S / DC) Familiar with computing, virtualization, and container environments (Cisco UCS, Hyperflex, VMware, Microsoft, Kubernetes) Ready for 6 months contract role at Bangalore/Pune/Gurgaon/Mumbai (Hybrid) Can you join 15 days

Job Description - Hands-on Experience on Cisco ACI Technology Implementation, Migration and understanding of ACI Architecture along with packet flow. Good knowledge on creating EPGs and Bridge Domains and should have good knowledge of VXLAN technologies. Must be familiar with ACI management like syslog/SNMP/AAA/RBAC/Upgrades of APIC. Should have good knowledge of ACI logical constructs like tenant, AAEP, BD,VRF,EPGs. Hands on SPINE and LEAF switches.

This role involves the development and application of engineering practice and knowledge in the following technologies: Standards and protocols, application software and embedded software for wireless and satellite networks, fixed networks and enterprise networks; connected devices (IOT and device engineering), connected applications (5G/ edge, B2X apps); and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. Job Description - Grade Specific Focus on Connectivity and Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Position - Salesforce QA (SFDC QA) with Automation (Added advantage) Experience - 6+Years Location - Bangalore A Salesforce QA (SFDC QA) Engineer with automation expertise is highly valuable in ensuring the quality and reliability of Salesforce applications. This role involves testing Salesforce implementations , validating workflows , and automating test cases to improve efficiency. Key Responsibilities: Functional & Regression Testing: Ensure Salesforce applications work as expected across different scenarios. Automation Testing: Utilize tools like Selenium, TestNG, and Apex Test Framework to automate test cases. Integration Testing: Validate third-party integrations with Salesforce. Performance & Security Testing: Ensure the system is optimized and secure. Collaboration with Developers & Admins: Work closely with Salesforce developers and administrators to refine test strategies. Perks & Benefits: Health and Wellness:Healthcare policy covering your family and parents. FoodEnjoy a scrumptious buffet lunch at the office every day (For Bangalore) Professional DevelopmentLearn and propel your career. We provide workshops, funded online courses and other learning opportunities based on individual needs. Rewards and RecognitionsRecognition and rewards programs in place to celebrate your achievements and contributions. Why join Relanto Health & Family:Comprehensive benefits for you and your loved ones, ensuring well-being. Growth Mindset:Continuous learning opportunities to stay ahead in your field. Dynamic & Inclusive:Vibrant culture fostering collaboration, creativity, and belonging. Career Ladder:Internal promotions and clear path for advancement. Recognition & Rewards:Celebrate your achievements and contributions. Work-Life Harmony:Flexible arrangements to balance your commitments.

The candidate should have worked on IT Infrastructure monitoring tools for network nodes, security devices, servers on physical or virtual setups, application monitoring. The job involves managing projects for infrastructure monitoring, supporting large deployments, customization of the tool for customer specific dashboards, alerts and reports and integration skills with other tools like AD, SMTP, etc. The candidate should possess working knowledge of Network, Security, protocols like SNMP, WMI, SSH, Syslog and other agent-based options. Decent communication skills

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin. Experience3-5 Years.

Role Purpose Executive Assistant Do The ideal candidate will work closely with one or multiple Vice Presidents to assist with managing expense reports, travel arrangements (domestic and international) as well as calendar management. Ideal candidate is one who strives for excellence, has a cooperative spirit, is compassionate and enjoys working in a fast paced environment where getting things done is a high priority. Incumbent will perform a variety of duties and task for Vice Presidents of business unit and may be directed to prepare or handle additional administrative tasks as needed. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Network Data Admin.

Provide expert technical support on Optical LAN products by working closely with partners, customers, and regional teams to resolve issues quickly and efficiently. You Have: Graduate or Masters in engineering with 4 plus years of hands-on experience to take traces and logs on-site, at customer locations. Experience in testing NMS/EMS products, Cloud based solutions Experience with customer-facing roles or responsibilities Willingness to travel (for partners and/or customer site visits when needed) It would be nice if you also have: Knowledge of software development lifecycle & testing Knowledge of Test Case Design, Test Planning and Test Methodologies Understanding of PON technology, solid knowledge of L2 switching architecture and most (or some) of protocols in the domain of Ethernet, VLAN handling, MAC handling, ARP, DHCP, IGMP, 802.1x, QoS, LLDP-MED, PoE. Work closely with our partners and end customers by providing technical support on their Optical LAN questions and provide solutions for their product issues. Closely cooperate with the regional teams (CARE and Customer Engineering) in order to address customers issues in the most agile and efficient way. Continuously drive for product improvements, by using your in-depth technical knowledge to improve and finetune existing technical customer documentation and collaterals for our partnersMOPs, application notes, technical flyers, product documentation updates, etc. Work closely with R&D, PLM, and other functional teams to align validation activities with product goals. Work closely with local teams (CARE and NPI/CE) to handle customer issues and to understand real-world customer deployments and their future needs.

Role & responsibilities Req-1. Routing and Switching Pune and Bangalore Hybrid model Job Description: We are seeking a skilled Network Engineer to join our team. The candidate will be responsible for the implementation and migration of Cisco network infrastructure, ensuring high level of quality and delivery excellence. Key Requirements: Proven experience in implementing and migrating Cisco Routing and Switching environments Very good hands-on expertise with enterprise-grade hardware, including Cisco ASR/ISR series routers and Catalyst 4K/6K/9K and/or Nexus 7K/9K series switches Strong command of routing protocols such as BGP, OSPF, and EIGRP. Proficiency in Layer 2 technologies, including VLANs and STP. Proficiency in other protocols such as ARP, DHCP, DNS, SNMP, QoS, Multicast, HSRP, etc. Ability to execute network projects with minimal downtime and ensure operational excellence. A relevant Cisco certification (CCNA/CCNP) is highly preferred Good communication, interpersonal and teamwork skills. Preferred candidate profile Regards, Narender K narenderk@blufeathersolution.com Direct: +91 8639123266 www.Blufeathersolutions.com

Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents. Apply styles and images to document design. Use output comparison tools to compare different outputs Should have experience working with Exstream Design Manager & Exstream Designer Tool. Should have prior knowledge on working with Exstream Web Service. Designing Templates, Objects, Rules, Variables and creation of Documents based on Templates. Understand current SmartCOMM Templates and create templates based on that. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications Preferred technical and professional experience Experience is creating templates in Open Text Extreme CE 23.4 Version Responsible to design and develop different documents and business forms using OpenText Exstream. Understanding of different input, output file formats, and Print file formats(PDF etc). Perform unit testing of templates/documents.

Your Role Design, implement, and manage enterprise-levelLAN/WAN infrastructure. Configure and troubleshootrouting protocols(BGP, OSPF, EIGRP) andswitching technologies(VLANs, STP, EtherChannel). Administer and optimizeCisco, Juniper, or Arubanetwork devices. Your Profile Strong understanding ofTCP/IP, DNS, DHCP, NAT, ACLs. Performnetwork performance tuning, capacity planning, and fault isolation. Design and configure dynamic L2/L3 support in routing protocolssuch as:OSPF (Open Shortest Path First) multi-area design, route summarization, authentication,BGP (Border Gateway Protocol) eBGP/iBGP, route filtering, path selection, communities & EIGRP (Enhanced Interior Gateway Routing Protocol) metric tuning, stub routing

This role involves the development and application of engineering practice and knowledge in the following technologies Standards and protocols, application software embedded software for wireless and satellite networks, fixed networks enterprise networks connected devices IOT and device engineering, connected applications 5G edge, B2X apps and Telco Cloud, Automation and Edge Compute platforms. This role also involves the integration of network systems and their operations, related to the above technologies. - Grade Specific Focus on Connectivity Network Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

- - Strong understanding of Software defined storage technology - Strong experience on Powerflex Architecture (Rack & Appliance) - Strong experience on implementation/ Upgrade of VMware VCenter, ESXi & Networking Switches (CISCO & DELL) - Experience in Cisco Nexus family of switches like Nexus 3K & 9K - Knowledge on NSX & ACI, are good to have. Desirable

Job Summary Network Engineer Responsibilities Shifts are morning IST & afternoon IST (5 AM to 10 PM) with on-call roster. Work is required from Walmart office in Marathahalli Bangalore. Other locations are not allowed. 3-6 years of overall experience is required in Network area Handle day-to-day operations and respond to network-related tickets promptly and effectively Ensure stable and reliable network services DNS experience Day-to-day network performance monitoring Network troubleshooting and fault analysis hardware troubleshooting and repair Trouble ticket generation and response carrier interface and escalations (Internal and External) Installation of network hardware and software Participate in a 24x7 call-out ROTA Completion of ServiceNow tickets within the SLA. Perform network configuration changes in accordance with change management process Perform root cause analysis for service interruption recovery creating preventative measures to deploy in the enterprise Respond to alerts by following documented procedures for verifying determining the case and resolving or escalating as necessary Create and maintain network documentation as it relates to network configuration network diagrams and processes Review incident reports provided by vendors as well as draft internal incident summary reports to senior management when called for Work closely with Engineering team for implementation of solutions Work closely with regional and global teams to provide ongoing support for the global network infrastructure Ensure adherence to SOPs for day-to-day operations set by the Network Architect/Engineering team Strong understanding of the following technologies - IP Protocols (ICMP UDP TCP) IP filtering and firewalling Routing Protocols (BGP OSPF ISIS) Quality of Service MPLS STP RSTP .1q VLANs VPC HSRP VRRP STP VLAN etc) Wireless (Cisco and Juniper) and DDI (DNS DHCP and IPAM) Experience of working on network equipment in large NOC/L2 team or large scale global environment with 24X7 global support model Certifications Required Cisco & Juniper certifications are plus