HR Service Center Rep, Sr

Job Description

Under general supervision, provides accurate and prompt responses to a wide range of Human Resources customer inquiries within an HR Service Center. Utilizes knowledge base, documented procedures, policy manuals, HR databases, and other resources to resolve inquiries via telephone, voicemail, or e-mail. Escalates complex to difficult issues that require specific, in-depth knowledge to the appropriate resource. Receives and processes requests for moderate to complex personnel actions in the Human Resources Information System (HRIS) and ensures data integrity is maintained. Tracks all customer contacts and follows up to ensure satisfactory resolution. Serves as a first-level contact for most Human Resources administration issues. Helps other team members as required. Requires a high school diploma or equivalent, and five years of experience in Human Resources, including two years in a customer service environment. Show more Show less