Housekeeping Desk Attendant

Job Responsibility:

• Good knowledge of handling guest requests.
• Good knowledge of Housekeeping operations.
• Responsible for Departmental keys and guest room master cards.
• Responsible for all calls coming to the Desk and to convey the right message to the right person.
• Maintaining records related to day-to-day operations of Housekeeping.
• Follow up with concerned departments in case of guest requests/ complaints.
• Updating the Housekeeping data board with information like VIP in-house, Today’s occupancy Percentage, arrivals, departures, to-do list, rooms for super cleaning, etc.
• Good understanding of property management software.
• Allocate work for each staff according to the point system/workload for the day.
• Should have good telephone etiquette.
• Make the relevant room status changes on the software as per the instructions given by floor supervisors.
• Prepare the room discrepancy list for the Front office.
• Prepare the VIP amenities list.
• Prepare the Mini bar consumption list.
• Post mini bar and laundry charges to the respective guest folios.
• Prepare monthly sales reports for Minibar, Laundry, dry cleaning, and any other miscellaneous sales.
• Prepare the missing/broken item register.
• Handle the lost and found procedures and all inquiries.
• Changing the room status from Vacant dirty to vacant clean and changing the room status as per requirement.
• Coordinate with the Engineering / Maintenance department for room maintenance issues.
• Coordinate with the Front office department.
• Should have complete information related to all the rooms in the hotel.
• Should have information of every staff, And where they are allotted for the work. E.g. Staff allocated for Floor 1, public area, poolside, SPA, etc.
• Give proper handover to the next shift and mention all responsibilities in detail to the next shift staff before leaving.
• Assist Housekeeper and Asst. housekeeper for preparing the monthly report and budgets.

Qualifications:

• Education High school or equivalent education is required.
• Experience Two to three years of experience.

Job Types: Full-time, Permanent

Pay: ₹8,000.00 - ₹11,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Shift availability:

• Day Shift (Preferred)

Work Location: In person