Hiring Fresher Voice Customer Service Specialist | US-based MNC

Job description

We are seeking a proactive and customer-focused Customer Service Specialist to join our voice support team. The ideal candidate will have prior international voice experience and will be responsible for assisting U.S. customers with inquiries related to their orders, particularly those involving automotive parts. You will communicate order status, resolve concerns, and ensure a positive post-purchase experience.

Role & responsibilities

• Make outbound calls to inform customers about the status of their orders, including tracking updates, shipment delays, or part availability.
• Answer inbound calls regarding product inquiries, order changes, and general customer support.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Coordinate with other internal departments to ensure the timely resolution of customer issues.

Preferred candidate profile

• 0-3 years of experience in international (US) voice process/customer service.
• Freshers with strong English communication skills are also welcome.
• Excellent verbal communication skills in English with a neutral/accented tone.
• Strong problem-solving skills and a customer-first mindset.
• Knowledge of automotive parts or the e-commerce industry is a plus.
• P.A.R.T.S. (Proactive, Ambitious, Responsible, Team Player, and Sincere)
• Must be ready to work on the Night Shift.
• Minimum qualification: Graduate in any discipline.

Perks and Benefits:

• Meal
• 5 Days Working
• Health Insurance & Accidental Insurance
• Local Pick Up Drop
• Fitness Center

Location: Benzeen Private Limited, SCO - 79-80, Parsvnath B Block Market, Sector 10, Sonipat ( Delhi NCR )

Shift Timing: 8:30 PM to 5:30 AM IST ( Night Shift )

USA-based Company: https://www.benzeenautoparts.com

Company History: https://www.benzeenautoparts.com/about

Company Virtual Tour: https://www.youtube.com/watch?v=pShzUs8UIucJob.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Night shift
• US shift

Ability to commute/relocate:

• Sonipat, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

• English (Required)

Work Location: In person