Hiring Desktop Support Engineer immediately

Vays Infotech

1 - 3 years

2 - 4 Lacs

Pune Bengaluru

Posted:3 days ago| Platform:

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Skills Required

O365 Admin Itsm Tools end point software DNS Windows Troubleshooting DHCP hardware

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Install, configure, and maintain desktop/laptop systems, printers, and peripheral devices.
Perform system upgrades, OS/software installations, and patch updates.
Troubleshoot hardware, software, and network-related issues on end-user devices.
Provide Level 1 and 2 technical support via in-person, phone, or remote assistance.
Manage user accounts, email configuration, and basic Active Directory tasks.
Respond to and resolve incidents/tickets in a timely manner using ITSM tools.
Escalate unresolved issues to senior engineers or relevant support teams.
Maintain inventory of IT assets including laptops, desktops, and accessories.
Ensure security compliance through endpoint protection and regular updates.
Provide onboarding/offboarding IT support for employees.
Document technical issues and resolutions for future reference.

Preferred candidate profile

Bachelors degree in Computer Science, IT, or a related field (or equivalent experience).
2–3 years of hands-on experience in desktop/laptop support.
Proficiency in Windows 10/11, MS Office Suite, and common enterprise applications.
Basic knowledge of Active Directory, DNS/DHCP, and networking concepts.
Familiarity with endpoint protection software, remote support tools, and imaging tools.
Good understanding of hardware diagnostics and repair.

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