Hiring || CRM Support Specialist || Naukri.com || Info Edge || Noida

Info Edge

1 - 2 years

2 - 6 Lacs

Greater Noida

Posted:1 week ago| Platform:

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Skills Required

MS Dynamics CRM Salesforce CRM Crm Software

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

CRM Support Specialist

Key Responsibilities

Act as a primary point of contact for CRM-related inquiries and support requests from the Sales team.
Diagnose, troubleshoot and resolve CRM issues promptly and professionally.
Collaborate with cross-functional teams (CRM team, Sales Operations, IT, etc.) to support CRM enhancements and process improvements.
Assist in creating and maintaining CRM workflows, user roles, reports and dashboards tailored to sales needs.
Develop and maintain comprehensive documentation, including support procedures, user guides and training materials.
Provide onboarding and ongoing training to new and existing Sales team members on CRM best practices.

Requirements

Bachelors degree in Business Administration, Information Systems or a related field or equivalent practical experience.
Minimum 2 years of experience in a CRM support role, preferably in a sales-driven environment.
Hands-on experience with major CRM platforms such as Salesforce, Microsoft Dynamics, Hub Spot or Zoho.
Strong understanding of sales pipelines, CRM data models and lead/account management processes.
Exceptional analytical, problem-solving and communication skills.
Ability to effectively prioritize and manage multiple support requests in a fast-paced setting.
A customer-centric mindset with a passion for supporting users and improving systems.

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