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Hiring Chat Support Executive For International Tech Support Process |

Hiring Chat Support Executive For International Tech Support Process |

THR Consultants

1 - 3 years

3 - 15 Lacs

Gurgaon Haryana India

Posted:1 day ago| Platform: Foundit logo

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Skills Required

crm software Technical Support Customer Service Time Management Live Chat Multitasking Ability

Work Mode

On-site

Job Type

Full Time

Job Description

Job Overview

We are hiring Customer Success Associates for the Vivint Tech Support Chat Process at Transcom. This is a non-voice, work-from-office role focused on delivering world-class chat support to international customers. Ideal candidates must have strong command of the English language and at least 6 months of international process experience.

Key Responsibilities

Provide chat-based tech support to international clients.
Resolve customer issues professionally and in a timely manner.
Maintain high accuracy and customer satisfaction levels.
Communicate clearly and effectively in English.
Collaborate with internal teams to escalate and resolve issues as needed.

Qualifications & Experience

Education: Graduate in any field; undergraduates are also eligible.
Experience: Minimum 6 months of experience in an Technical process.
Skills: Excellent written communication and English fluency required.

Work Schedule & Shifts

5 Days Working
Rotational Shifts
Rotational Weekly Offs

Salary & Benefits

CTC: 25,000-31,000 per month
Perks: Both side cabs provided

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