Posted:6 days ago|
Platform:
Work from Office
Full Time
1. Manage incoming helpdesk calls, emails, or ticketing system requests from employees. 2. Log and track facility-related complaints and service requests (e.g., housekeeping, electrical, HVAC, plumbing, etc.). 3. Coordinate with relevant internal teams or external vendors for timely resolution. 4. Maintain accurate records of requests, actions taken, and resolutions. 5. Follow up with requestors to ensure satisfaction and closure of issues. 6. Assist with administrative tasks such as filing, documentation, procurement support, and data entry. 7. Generate daily/weekly/monthly reports on helpdesk activity and issue resolution. 8. Monitor SLAs (Service Level Agreements) and escalate unresolved issues to the Facility/Admin Manager. Intrested pls drop your CV's to G.Swathi@compass-group.co.in
Compass Group
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