Posted:2 days ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Manage a team of customer support executives to ensure efficient resolution of customer queries and issues. Develop and implement effective strategies to reduce attrition rates and improve overall team performance. Provide HR support to the team, including recruitment, training, and employee relations matters. Oversee helpdesk management operations, ensuring timely response to customers' requests and adherence to SLA targets. Analyze data to identify trends and areas for improvement in customer satisfaction ratings. Desired Candidate Profile 3-8 years of experience in BPO/Call Centre environment with expertise in Customer Support/Helpdesk role. Strong people management skills with ability to lead a team effectively. Excellent communication skills with ability to handle multiple stakeholders simultaneously (customers, colleagues). Proficiency in handling high-pressure situations calmly under tight deadlines.
Teleperformance (TP)
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Business Process Outsourcing (BPO)
410,000+ Employees
534 Jobs
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