Posted:1 week ago|
Platform:
Remote
Full Time
A Help Desk professional primarily acts as the first point of contact for users needing technical assistance. Their responsibilities include troubleshooting hardware and software issues, providing support via phone, email, or in-person, documenting interactions, and escalating complex problems to higher-level support. They also play a crucial role in ensuring customer satisfaction by offering clear communication and efficient solutions.
Enliven Estate Management
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