Work from Office
Full Time
Role & responsibilities Manage daily logistics and delivery operations to ensure all orders are delivered on Time. • Optimize routing, shift planning, and loading efficiency for minimal delays. • Collaborate with product and tech teams to enhance the operational dashboard, order tracking, and route optimization tools. • Ensure top-tier delivery quality, product freshness, and zero-miss service. • Proactively resolve delivery complaints and build feedback loops for continuous improvement. • Design SLAs for delivery performance, including contingency plans for delays, no-shows, or weather disruptions. • Integrate customer feedback into the last-mile loop to improve service ratings and retention. • Use data tools (Excel, Google Sheets) For Presentation of data • Identify process bottlenecks and propose actionable solutions backed by data trends. • Forecast operational needs in line with business growth, seasonality, and customer behaviour. • Much concentration on Quality, On Time Delivery and accuracy of the products ordered. Preferred candidate profile Having 7+years of experience in Retail (FMCG) Last Mile Operation Handled multiple stores operations. Willing to work Night shift. Willing to Travel.
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