Head of Operations

Job Description

We are a global print-on-demand powerhouse specializing in premium tech accessories phone cases, AirPods covers, iPad sleeves, and more. With operations in India, the US, and China, our vertically integrated model spans design, tooling, printing, and last-mile fulfillment. Now, were expanding our core fulfillment setup in Faridabad and are looking for a strategic yet hands-on Head of Operations to build and lead this function. Role & responsibilities Set up and lead day-to-day operations for our print hub (sublimation, UV, digital) Design and implement SOPs to ensure consistency, quality, and scalability Create and optimize processes across production, QC, dispatch, and packaging Drive New Product Development in collaboration with the design and tooling teams Conduct Root Cause Analysis (RCA) for production issues and build lasting solutions Build, hire, and lead teams across production, print, logistics, and QA Own material planning and vendor coordination for print blanks, inks, films, jigs, etc. Ensure fast, reliable fulfillment through logistics and courier coordination Champion a solution-first mindset across all operational challenges Preferred candidate profile 5-10 years of experience in print, eCommerce, or manufacturing operations Proven track record in process design, SOP development, and team building Strong working knowledge of UV printers, sublimation setups, and digital workflows Analytical thinker with hands-on experience in problem solving and RCA Familiarity with NPD cycles, prototyping, and process validation Experience with ERP or order management systems is a plus Clear communication, team leadership, and a can-do attitude are a must