Head Collection & Recovery

Role & responsibilities

Job Purpose:

To lead and oversee the collections and recoveries function of the microfinance business, ensuring effective debt recovery, minimizing delinquencies, and maintaining portfolio quality. The role involves strategic planning, team management, and field operations oversight in alignment with regulatory and company standards.

Key Responsibilities:

Strategic Leadership:

• Develop and implement the overall collections and recoveries strategy for microfinance lending products.
  
• Monitor portfolio quality and design proactive measures to reduce NPAs and PAR (Portfolio At Risk) levels.
  
• Set collections targets and define KPIs for teams across geographies.
  

Operations Management:

• Lead and supervise zonal/branch-level collections teams, including on-ground field recovery agents.
  
• Ensure timely and efficient recovery of overdue accounts while maintaining customer relationships.
  
• Coordinate with legal teams for necessary legal actions under SARFAESI, Lok Adalats, arbitration, etc., for hard bucket cases.
  

Performance Monitoring & MIS:

• Generate and analyze regular MIS reports related to collections, delinquencies, and recovery performance.
  
• Track collection efficiency, aging analysis, and take corrective action for underperforming regions or products.
  

Risk & Compliance:

• Ensure compliance with RBI regulations and internal credit policies for collection practices.
  
• Implement fair, ethical, and non-coercive recovery practices in line with the industry code of conduct.
  
• Manage reputational risk and escalate high-risk cases appropriately.
  

Team Management:

• Recruit, train, and motivate collection and recovery personnel.
  
• Develop incentive and performance frameworks for the field collection staff.
  
• Conduct regular training on soft collections, field risk mitigation, and compliance norms.
  

Key Skills & Competencies:

• Strong knowledge of microfinance operations and borrower profiles.
  
• Expertise in collections lifecycle: early bucket, mid-bucket, and hard bucket recovery.
  
• Experience in managing large field teams across geographies.
  
• Sound understanding of regulatory compliance, especially RBI & MFIN/SA-DHAN codes.
  
• Excellent negotiation, conflict resolution, and communication skills.
  
• High integrity, with the ability to handle field pressure and sensitive situations.
  

Educational Qualifications:

• Graduate in any discipline (preferably Finance, Business, or Law)
  
• MBA/PGDM or equivalent preferred
  
• Certifications in credit/risk management or recovery processes (optional but beneficial)