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1.0 - 6.0 years
4 - 8 Lacs
Ahmedabad
Work from Office
Minimum Required Skills as below 1+ years of technical experience in IT support and troubleshooting. Basic to intermediate knowledge of networking (LAN, WAN, IP configuration). Experience with system setup, hardware/software installation, and maintenance. Proficiency in Microsoft Excel and other essential Office tools. Ability to work independently.
Posted 1 month ago
10.0 - 15.0 years
7 - 11 Lacs
Bengaluru
Work from Office
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster Fictiv, coined the AWS of manufacturing, is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team! What s in it for you Opportunity To Unlock Your Creativity Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals. Opportunity To Grow Your Career At Fictiv, youll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion. Position in Company The Quality Systems Engineer reports to the regional Quality Manager but, as part of a global team, reports indirectly to the Head of Global Quality and will take on projects that are beyond the scope of their own region. Impact of This Role As the Quality Systems Engineer for the India Support Team, you will have a significant impact on maintaining and improving Fictiv s quality management system (QMS) locally. You will ensure that local execution of the QMS is consistent with the Fictiv corporate QMS and is compliant with the requirements of all internationally-recognized quality management system standards that Fictiv is registered to or claims compliance with. Many of Fictiv s customers require Fictiv to be registered to one of the main internationally-recognized QMS standards such as ISO9001:2015, as a prerequisite of doing business with Fictiv. Your role in ensuring we maintain our registration(s) is critical to ensure Fictiv qualifies to quote for jobs. Your role in ensuring Fictiv s QMS delivers outstanding results is critical in ensuring Fictiv wins jobs. Although we believe that every Fictor can impact Quality, positively or negatively, your expertise and knowledge will be critical in guiding your colleagues to leverage the QMS and deliver primarily positive results. Collaborating with Fictors across all areas of the company will help you understand their activities better so that you can ensure the QMS adds value and doesn t become a burden for the organization. In return, you will help the Fictors understand the requirements of our QMS and the benefits from acting in compliance with it. This mutual understanding will result in continual improvement of Fictiv s global QMS and its local adaptation. You will report directly to the Quality Manager, India and indirectly to the Head of Global Quality. You will assist from time to time with various duties as needed and assigned. Essential Functions Ensuring that Fictiv s QMS remains relevant and is bringing value to the organization in supporting both efficiency and effectiveness in our activities, while meeting customer, industry, and regulatory requirements Ensuring that risks and opportunities are continually being identified and addressed, using the QMS as a significant risk management tool Ensuring that Fictiv s evolving QMS remains compliant with the requirements of all internationally-recognized standards we are registered to, or claim compliance with. Currently we are registered to ISO9001:2015 but claim compliance with AS9100D Leading registration activities in the region when Fictiv decides to extend its QMS registration to other standards Ensuring that locally-driven changes to the QMS are accepted and adopted by all regions Supporting internal and external audits to ensure that the organization is adhering to our QMS requirements Maintain and publish audit primers to ensure that all auditees are prepared before external audits Ensuring customer-specific requirements are reviewed and integrated into our QMS Identifying and implementing improvements to business processes, particularly those which are in scope of Fictiv s QMS Collaborating with Document Control to ensure that documents remain simple but effective, and are updated as processes change Collaborating with PeopleOps to ensure that training material exists where and when needed, and is delivered with subsequent verification of the effectiveness of the training Reviewing internal and external responses to QMS nonconformances and ensuring they are complete, adequate, and accurate, and that actions taken are verified as being effective Identifying key performance indicators that inform the organization where the QMS is being successful and where it needs attention Deliver annual quality awareness training Undertake special projects as required Abilities You re Collaborative - It is expected that you will partner with all the functional groups within region, as well as collaborating with counterparts and other functional groups in other regions. Excellent collaboration skills and the ability to prioritize and manage multiple tasks Ability to build strong trust-based relationships internally and externally Subject Matter Expert for resolving QMS issues identified by customers, manufacturing partners, and Fictors Ability to influence without having direct authority You will serve as an Advocate - In the role, you will solicit and listen to internal and external customer requirements and concerns, and determine the most effective and efficient way to accommodate these in Fictiv s global QMS. Strong in identifying internal and external customer requirements Adept at shifting priorities while maintaining a strong sense of urgency Good listener who s comfortable with ambiguity, asking questions, and providing clarity Strong customer service skills with demonstrated service mentality Build and maintain credibility with customers and within Fictiv You re Passionate and Empathetic - You have a passionate commitment to people and deep empathy for how supporting individuals leads to a stronger company culture. Exhibit a high level of initiative and integrity Empathetic to the needs of customers, manufacturing partners, and Fictiv. Able to balance the different needs. Able to make decisions without all the available information and being able to course correct when new information becomes available Learn from situations and drive improvements as a result of thorough lessons-learned analysis Able to exercise good judgment within broadly defined practices and policies and work in a self-directed manner Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, fingers, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Travel: Travel within India and/or to other regions ( Preferred Experience/ Minimum Qualifications Knowledge of ISO9001, AS9100, AS9120, IATF 16949, ISO13485 Experience with managing one or more of these QMS standards within a manufacturing environment Preferred: Has led an organization s successful registration to one of these standards Batchelors degree in a technical subject (Masters preferred) Fluency in English Minimum of 10 years hands-on quality systems engineering experience in a manufacturing environment Experience working in a global organization and influencing colleagues in different timezones Strong understanding of quality principles, problem solving tools, and manufacturing/business processes Strong foundational mindset in risk identification and mitigation Data-driven, detail-oriented, and pragmatic Structured problem solving with a multi-strategy approach Ability to evaluate customer requirements and standards and convert them into executables Must have strong verbal and written communication skills and possess the ability to interact effectively at all levels in an organization, internal or external Certifications with national or international Quality organizations e.g. ASQ (preferred) About Fictiv Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world. This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development. We re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth. We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.
Posted 1 month ago
3.0 - 5.0 years
2 - 3 Lacs
Barasat, Ranchi, Hooghly
Work from Office
We're seeking an experienced IT Trainer to design, deliver, and evaluate training programs for IT professionals and end-users. The ideal candidate will have expertise in IT, training delivery, and adult learning principles.
Posted 1 month ago
3.0 - 5.0 years
15 - 27 Lacs
Bengaluru
Work from Office
Job Summary NetApp is developing new portfolio of data-centric storage platforms and services to help the world's leading organizations harness their data in new and interesting ways. The Core Software team is a high-performance engineering team responsible for building the fundamental software to manage the ONTAP software product. You will work as part of a team responsible for the development, testing and debugging of distributed software that drives NetApp cloud, hybrid-cloud and on premise solutions. This position requires an individual to be creative, team-oriented, a quick learner and driven to produce results. This is a wonderful opportunity to work on a high-powered team delivering an industry changing product within an extremely high growth sector of the tech industry. As a software engineer you will work as part of an exceptionally talented engineering team responsible for driving product development and strategy. The overall focus of the team will be on delivering innovative technologies to address competitive market and customer requirements with enterprise-class product quality and time-to-market. The team will also be responsible for maintenance & enhancements to existing technologies & products. Essential Functions • Apply current software engineering skills and use up-to-date technologies to contribute to team deliverables • Contributions to Design, Coding, Debug & Test, Performance analysis & improvement tasks • Contributions to technical discussions within the immediate team and across functions • Be a technical resource to other engineers and across functions • Willingness to work on additional tasks and responsibilities that will contribute towards team, department and company goals. Job Requirements • Knowledge and experience in computer operating systems, hardware architecture and design, data structures and standard programming practices; systems programming in C is highly desirable • Experience with development with C/C++ in LINUX/UNIX environments • Strong algorithms, data structures and multi-threaded programming experience is preferred. • Ability to work collaboratively with other engineers • Knowledge of storage or cloud technologies • Strong oral & written communication skills • Knowledge of Networking Protocols – TCP / IP, UDP / IP, VLAN etc. is preferable Education Typically requires a Bachelor's degree with a minimum of 2 years relevant experience, a Master's degree with no experience, or equivalent work experience.
Posted 1 month ago
10.0 - 15.0 years
25 - 30 Lacs
Pune
Work from Office
Required Skills Functional | Organization Change and Development | Succession Planning Functional | Financial Planning and Analysis | Variance Analysis - Budget vs Actual Functional | IT Operations Management | Financial Management Behavioral | Microland Skills | Execution Excellence Functional | IT Operations Management | Service Portfolio Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. Technology: Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology 2. Business Development: - Understand and New Business cases and client needs - Understand and Develop new structure of Organization and effective Solution - Demonstrate delivery methodology to Prospective clients - Costing and Pricing for new Business cases 3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas - Identify and Define new delivery methodology - Identify and Define skills and capabilities of new managers, and identify needs for development - Identify different thresholds for achievements.
Posted 1 month ago
1.0 - 2.0 years
6 Lacs
Bengaluru
Work from Office
At Vimeo, we seek passionate individuals ready to elevate customer experiences. As a Support Specialist I, you will be the frontline liaison, ensuring that our customers receive timely and empathetic support. What youll do: Efficiently handle a variety of customer queries, prioritizing quick resolutions at the first touchpoint. Rotate through our 24x7 shifts to ensure consistent support coverage Provide prompt and courteous support, adding customization to macro-based replies across all support channels (email, chat, forums, social media, phone) Utilize internal documentation to handle basic billing, account access, and technical troubleshooting for Vimeo, Vimeo Live, and OTT Develop a comprehensive knowledge of Vimeo products to be able to resolve approximately 80%+ of the tickets received Transfer tickets when necessary to Support Specialists and Managers,following proper steps and procedures to ensure we provide a white-glove experience to Vimeo customers Proactively identify trends and surface to relevant teams. Report missing macros, knowledge articles, HelpCenter articles, or other required edits to Senior Specialists, Product Leads, or Delivery Managers Continuously update your knowledge with product developments, policy changes, known issues, and user feedback. Time Allocation: Ticket work: 90% Continued learning and product familiarization: 10% Support Channels: Email Phone Chat Social Skills and knowledge you should possess: 1-2 years of relevant work experience in Customer or Technical Support Excellent written and verbal communication in English Proficient in technical troubleshooting, especially with web and video-streaming technologies. Familiarity with the basics of web technology and video-streaming apps Understanding of livestreaming technology along knowledge of different encoding software and hardware A calm and patient demeanor, especially when faced with challenging customer interactions. Bachelors/Engineering Degree preferred Undergraduate degree in any discipline Bonus points: Experience working in Zendesk About Us: Vimeo (NASDAQ: VMEO) is the worlds most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users - from creative storytellers to globally distributed teams at the worlds largest companies - whose videos receive billions of views each month. Learn more at www.vimeo.com . Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
Posted 1 month ago
3.0 - 10.0 years
6 - 7 Lacs
Gurugram
Work from Office
Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Collaborate with other IT team members to address complex technical issues and implement solutions. Your profile As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment. Strong understanding of Windows and macOS operating systems, common software applications, and hardware components. Ability to diagnose and resolve technical issues quickly and effectively. Excellent verbal and written communication skills to interact with users and explain technical concepts clearly. Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction. Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions. Work effectively with other IT team members to address complex issues and implement solutions. Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience in a desktop support role or similar IT support position. Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques Strong communication skills and the ability to work effectively with diverse teams. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job - we offer an opportunity to invest in your future! How to apply : Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Posted 1 month ago
2.0 - 4.0 years
3 - 7 Lacs
Chennai
Work from Office
Bounteous x Accolite makes the future faster for the worlds most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win. Roles Responsibilites Provide technical assistance to computer users. Answer questions or resolve computer problems for clients and quickly forming solutions to return systems to proper operation. Communicate clearly and effectively with end users, colleagues, to quickly resolve issues and ensure customer satisfaction. Install and maintain hardware, software, and other equipment to meet client requirements, routinely observe operational performance, and install security patches and updates when necessary. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required. Working knowledge of PC and Mac operating systems and Microsoft Office Applications Preferred College degree We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here . Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you re missing some of the above), we encourage you to apply. Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community. Bounteous is willing to sponsor eligible candidates for employment visas.
Posted 1 month ago
3.0 - 10.0 years
6 - 7 Lacs
Gurugram
Work from Office
Location : Gurugram (On-site) We are seeking a skilled and motivated Desktop Support Engineer with excellent communication skills to join our IT team. The ideal candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of desktop systems / AV Setup and related technologies. Responsibilities Provide first-line support for desktop systems, including hardware, software, and peripheral devices. Maintain accurate records of support requests and resolutions using our ticketing system. Participate in IT projects and initiatives as required. Assist in the setup and configuration of new hardware , Audio- Video Devices and software applications. Troubleshoot and resolve technical issues related to operating systems, applications, and network connectivity. Collaborate with other IT team members to address complex technical issues and implement solutions. Your profile As a Desktop Support Engineer you are responsible for providing technical support and assistance to users in an fast paced organization, ensuring the efficient operation of desktop systems and related technologies. They are skilled in troubleshooting hardware and software issues, configuring systems, and maintaining IT equipment. Strong understanding of Windows and macOS operating systems, common software applications, and hardware components. Ability to diagnose and resolve technical issues quickly and effectively. Excellent verbal and written communication skills to interact with users and explain technical concepts clearly. Strong focus on providing a positive user experience and maintaining high levels of customer satisfaction. Ability to manage multiple tasks and priorities, keeping accurate records of support requests and resolutions. Work effectively with other IT team members to address complex issues and implement solutions. Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience). Proven experience in a desktop support role or similar IT support position. Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques Strong communication skills and the ability to work effectively with diverse teams. We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don t just offer a job - we offer an opportunity to invest in your future!
Posted 1 month ago
3.0 - 8.0 years
14 - 19 Lacs
Bengaluru
Work from Office
Who You ll Work With You will work with the Platform team who work closest to the hardware and programming chips. What You ll Do As a Software Engineer your core responsibility is to deliver new cutting edge product features. A major part of this is writing and owning design/implementation of the code that drives our products. However, the role of a Software Engineer is much bigger than simply writing code. Software engineers work on the whole development process, including: Suggesting and deciding what features to build Driving the design and architecture Pushing, testing, documenting the feature Working alongside customers in the field if needed Are you right for this role This is an interesting and exciting opportunity to be a part of the software development team that is redefining Data Center switching. For success at Arista all you need is: Strong industry experience of 3+ years Extensive background in algorithms and strong software architecture skills Fluency in C/C++ programming Hands-on experience with designs and implementations in a strong product-engineering environment Strong software debugging skills especially in embedded systems. Experience with software development for the forwarding ASICs, FPGAs, Network Processors etc Experience with hardware abstraction layer Datapath forwardin
Posted 1 month ago
3.0 - 8.0 years
8 - 12 Lacs
Bengaluru
Work from Office
Who You ll Work With You will work with the Platform team who work closest to the hardware and programming chips. What You ll Do As a Software Engineer your core responsibility is to deliver new cutting edge product features. A major part of this is writing and owning design/implementation of the code that drives our products. However, the role of a Software Engineer is much bigger than simply writing code. Software engineers work on the whole development process, including: Suggesting and deciding what features to build Driving the design and architecture Pushing, testing, documenting the feature Working alongside customers in the field if needed Are you right for this role This is an interesting and exciting opportunity to be a part of the software development team that is redefining Data Center switching. For success at Arista all you need is: Strong industry experience of 3+ years Extensive background in algorithms and strong software architecture skills Fluency in C/C++ programming Hands-on experience with designs and implementations in a strong product-engineering environment Strong software debugging skills especially in embedded systems. Experience with software development for the forwarding ASICs, FPGAs, Network Processors etc Experience with hardware abstraction layer Datapath forwardin
Posted 1 month ago
7.0 - 12.0 years
7 - 11 Lacs
Coimbatore
Work from Office
Job Summary: We are seeking a skilled and experienced L2 Technical Support Engineer to join our IT support team. The ideal candidate should have hands-on experience troubleshooting complex technical issues involving ISP connectivity, network devices, IoT, CCTV systems, and software/hardware support. This role demands strong technical knowledge, effective communication, and the ability to work in a fast-paced, collaborative environment. Key Responsibilities: Diagnose and resolve software and hardware issues for end-users. Handle and escalate ISP-related issues to appropriate vendors when necessary. Configure and troubleshoot routers, modems, and firewalls. Set up and maintain IoT dev Required Skills Experience: 3 7 years of experience in L2 technical support or equivalent role. Strong grasp of networking concepts TCP/IP, LAN/WAN, DHCP, DNS. Proficient in configuring routers, modems, and network peripherals. Experience with
Posted 1 month ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KK3 Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries. Addresses issues escalated from less experienced team members. Proactively informs manager about potential problems and suggests improvement actions. Reports on faulty master data. Advises less experienced team members on process and other deviations. Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts. Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues. Defines and recommends working practice and other process improvements. Ensures that established KPIs are achieved.
Posted 1 month ago
0.0 - 2.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks. Required Qualifications Education or equivalent work experience required. Minimum of 0-2 years of relevant experience or equivalent combination of education and experience in Service Desk Support. Good local/clients language skills (Written and spoken) as well as business English skills (Written and spoken) required. #LI-KA1 Answers inbound customer calls and / or transforms information from any customer service channel into the ticket system. Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct - retrieves customer agreement on cost if no contract exists. Engages with customers to further understand reported issues and provide guidance, according to solution tree and knowledge base protocol, to diagnose and solve incidents (that is, , password resets, software configuration, etc). Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful, escalates issues according to established procedure and informs customer of next steps. Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect changes (that is, , cancelations, additional information). Informs manager or dedicated IRM team in case of customer escalations. Documents all activity and updates the appropriate knowledge management, reporting and other systems. Ensures high levels of customer satisfaction at all times.
Posted 1 month ago
8.0 - 13.0 years
8 - 9 Lacs
Gurugram
Work from Office
Manages the day-to-day operations of accounts receivables, ensuring that invoices being sent out are correct and dispersed in a timely manner. Follows up on any delinquent accounts. Researches and decides upon credit authorization for incoming customers. CANDIDATE PROFILE Education and Experience 4-year bachelors degree in Finance and Accounting or related major; no work experience required. CORE WORK ACTIVITIES Managing Work, Projects, and Policies Generates and provides accurate and timely results in the form of reports, presentations, etc Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. Completes accounts receivable period end closing functions and procedures; credit and period end reporting. Upholds the policies and procedures outlined in the credit policy. Interacts with sales and catering staff for timely credit decisions on incoming customers. Demonstrating and Applying Accounting Knowledge to Credit Management Issues Demonstrates knowledge of job-relevant issues, products, systems, and processes. Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Keeps up-to-date technically and applying new knowledge to your job. Stays knowledgeable of accounts receivable system. Leading Credit Management Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Staffs, manages and develops all billing and accounts receivable employees. Maintaining Finance and Accounting Goals Submits reports in a timely manner, ensuring delivery deadlines. Ensures profits and losses are documented accurately. Achieves and exceeds goals including performance goals, budget goals, team goals, etc Develops specific goals and plans to prioritize, organize, and accomplish your work. Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Ensures property billings are sent error free and in a timely manner. Monitors receivables for timely collections and follows up with appropriate collection correspondence. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains positive working relations with customers and department managers. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Posted 1 month ago
0.0 years
0 - 2 Lacs
Bengaluru
Work from Office
Designation: Trainee- Desktop Support Engineer Job Code: JD2208388 No. of vacancies: 2 Experience: Fresher Qualification: Any Location: CV Raman Nagar, Bangalore Job Summary Configuring and Troubleshooting Windows 7 & 10, offer Remote-Assistance to Client computers. Knowledge in Installing, Upgrading, and Deploying Windows Server 2012 and Services. Troubleshooting experience in Desktop and Laptop Knowledge of DHCP, DNS, TCP/IP File Knowledge in troubleshooting network connectivity, Network printers and User access issues. Excellent ability to handle significant workload with experience in managing multiple projects. Knowledge in Outlook configuration and troubleshooting issues. Knowledge in printer installation and configuration Maintaining and configuring of printers via Lan & Server ,Troubleshooting printer issues. Maintaining and Accessing Remote User system and Troubleshooting excellent communication skills are mandatory Responsibilities and Duties Desktop Support Desktop Engineering Troubleshooting Oral and Written Communication skills must be very good immediate joining is mandatory Qualifications and Skills any MCSE or Hardware and Networking course preferable Competencies: Excellent English communication skill (oral & written) is mandatory. Good inter-personnel skill, highly self-motivated, willingness to learn and do more.
Posted 1 month ago
1.0 - 2.0 years
0 - 2 Lacs
Mumbai
Work from Office
Engineer must be ready to filed work , Engineer must have knowledge of desktop Hardware troubleshooting /Desktop Installation, Basic Application knowledge Outlook basic knowledge Printer installation knowledge
Posted 1 month ago
0.0 - 5.0 years
2 - 3 Lacs
Bengaluru
Work from Office
SUMMARY Hiring Service Desk Associate - Bangalore(WFO), Salary: 3.5 LPA Location: Bangalore (Work from Office) Only freshers can apply Joining: Immediate Joiners Only Role Overview: Join Wipro as a Service Desk Associate and become the first point of contact for IT support. You’ll assist users via phone, chat, or email to resolve hardware, software, and network issues. Ideal for those with good communication and a tech-savvy mindset! Provide first-level IT support to end-users Troubleshoot hardware, software, and networking issues Log and track tickets, escalate as needed Ensure quick resolution of service requests Work closely with internal teams to improve user experience. Requirements Required Skills & Qualifications: Graduates only (technical background preferred) Excellent English communication both spoken & written Basic understanding of IT concepts & troubleshooting Willing to relocate (relocation bonus provided) Must be immediate joiners only Benefits Relocation Bonus will be provided Medical & PF benefits Great career growth and IT learning opportunities
Posted 1 month ago
2.0 - 6.0 years
4 - 9 Lacs
Kolkata
Work from Office
BDOEDGE is Hiring: Technical Support Engineer ! Job Title: Technical Support Engineer Location: Kolkata Level: Experienced Associate Job Type: Full-Time Experience Level: 1-3 Years Notice period: 30-45 Days Educational Qualification: Bachelor's degree in computer science, Information Technology (IT). This is a full-time on-site role for a Technical Support Engineer at BDOEDGE , Kolkata. The Technical Support Engineer will be responsible for technical support , troubleshooting , system administration, helpdesk support, and providing IT assistance to BDOEDGE Employees on a day-to-day basis. Key Responsibilities : Provide first-level technical support to end-users for hardware software , and network issues. -Respond to the users request and resolve tasks assigned. - Assist with the setup, configuration , and deployment of Hardware and Software . -Hardware and Software installation or troubleshooting . -Timely closing of assign tasks and tickets. - Windows Active Directory and Azure MFA Note - Candidate must be available for F2F Interview Interested ? Apply Now ! Send your resume to- Talent@bdoedge.com with subject line- Technical Support
Posted 1 month ago
1.0 - 5.0 years
3 - 5 Lacs
Gurugram
Work from Office
Hiring for Leading ITES Company In Gurgaon for Technical Support Key Highlights: 1: Graduate with minimum 1 year exp in Technical Support 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred 8: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.
Posted 1 month ago
1.0 - 6.0 years
2 - 6 Lacs
Navi Mumbai, Jaipur, Mumbai (All Areas)
Work from Office
Responsible for procurement or stores.Creating Purchasing Orders and procuring company goods and services bases on an approved budget.Procurement of required material from the suppliers with effective costing and right quality in right time. Required Candidate profile 4-10 years experience in procurement or stores of Industrial goods ,machining ,fabrication plywood plastics Any BE or graduate
Posted 1 month ago
2.0 - 7.0 years
7 - 8 Lacs
Bengaluru
Work from Office
Job Posting Technical Support Engineer At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem. Join us as a Technical Support Engineer 2 on our Product Services team in Bangalore to do the best work of your career and make a profound social impact. What you ll achieve As a Technical Support Engineer, you will resolve Enterprise Server based Complex Technical Issues in a fast-paced, customer critical environment, working on improving processes, standards and strategies to perfect our Support Services. You will Collaboratively Work with L2 / L3 from Hardware and Software (Operating System and SysMan) perspective. You will: Be part of a 24x7 High Complex Customer Facing Technical Team, working out of Bangalore. Work Closely with L2 / L3 to provide Feedback to Engineering Team on the Products supported. Stay updated with the New Enterprise Technology, via constant Trainings and upskill programs. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements Bachelor s Degree 2+ Years of experience in Technical Support Role. Commendable work ethics; interpersonal skills; phone etiquette and good learning curve. Strong problem-solving and logical troubleshooting skill Good Understanding of Motherboard Architecture; Hardware Knowledge; RAID Concept and Operating System (Windows / Linux / ESXi). Desirable Requirements Certification with respect to Server, like Server+ / PowerEdge Associate . Certification on Operating System Application closing date: 20 June 2025
Posted 1 month ago
3.0 - 10.0 years
5 - 12 Lacs
Visakhapatnam
Work from Office
Financial analysis knowledge Excellent English to enable customer communication (Written and Verbal) Ability to handle any customer interaction professional and with a service-oriented attitude Reliable and precise work style, even under time pressure Excel / PowerPoint Skills. Experience with basic technical skills. Experience in software / hardware or telecom industry is a plus Responsibilities: Analyze telecom usage reporting and to create profiling of telecom lines. Work on activation, cancellation and swap of connectivity lines. Trouble shooting mobile network issues. Build and maintain client-facing reports showing telecom opportunities and savings. Respond to internal inquiries relating to telecom rate plan analysis and recommendations. Provide top quality customer service to clients, vendor and internal teams. Develop and own best practices, quality assurance methods, etc.
Posted 1 month ago
4.0 - 9.0 years
13 - 17 Lacs
Bengaluru
Work from Office
Global Installment Lending (GIL) is part of Amazon Payments organisation. We are an organisation with customer obsession to deliver win-win solutions for Customers, Amazon and our Bank Partners. We are looking for a Software Development Manager to join the team to help deliver core components of our Installment systems. Core GIL components are used across 14+ countries. Come join us! As a leader and manager of the team You will be working with business partners, software development engineers, testers, and UI/UX designers to design, implement, test, launch, and maintain Global Installment Lending (GIL) experiences for Amazon customers. You will have significant influence on our overall strategy by helping define product features, drive system architecture, and spearhead the best-practices that enable a quality product. You will learn a variety of advanced technologies, development processes, and develop well-rounded skills such as leadership, and effective project management. You will also be responsible for building a strong development team and developing career plans for the engineers reporting to you. 4+ years of engineering team management experience 7+ years of engineering experience 8+ years of leading the definition and development of multi tier web services experience Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations Experience partnering with product or program management teams Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers
Posted 1 month ago
0.0 - 3.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Proven experience in a technical support role, preferably in the technology industry. Strong technical knowledge of hardware, software, networking, and troubleshooting techniques. Excellent communication and problem-solving skills. Ability to work independently and efficiently manage time and priorities. Ability to communicate technical information to non-technical customers in a clear and concise manner. Familiarity with CRM or helpdesk software. Bachelors degree in Computer Science, Information Technology, or a related field. Job Description Provide technical support to customers via phone, email, chat, or other communication channels. Diagnose and resolve technical issues related to hardware, software, and networking. Troubleshoot and investigate customer problems, identify root causes, and implement effective solutions. Maintain accurate records of customer interactions, including details of inquiries, comments, and solutions provided. Collaborate with cross-functional teams, such as product development and quality assurance, to resolve complex technical issues. Educate customers on the proper use and functionality of our products or services. Keep up-to-date with the latest product updates, technical specifications, and troubleshooting techniques. Provide feedback to the product development team on recurring technical issues and customer feedback. If you are passionate about customer service and possess the above qualifications, please submit your resume and cover letter for consideration. We look forward to hearing from you.
Posted 1 month ago
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