Guest Services Associate - Front Office

The JW Marriott Hotel Pune is currently looking for a dedicated individual to join our team as a Full-Time team member in the Rooms & Guest Services Operations department. As a member of our team, you will play a crucial role in providing exceptional service to our guests and maintaining the high standards set by the company. Your responsibilities will include following company policies and procedures, ensuring a clean and professional appearance, and maintaining confidentiality of proprietary information. A key aspect of the role will be welcoming and acknowledging guests according to company standards, anticipating and addressing guests" service needs, and assisting individuals with disabilities. Clear and professional communication is essential, whether it involves speaking with guests or answering telephone calls with appropriate etiquette. Developing and maintaining positive working relationships with team members, supporting common goals, and addressing employee concerns are also important aspects of the position. Physical requirements include standing, sitting, or walking for extended periods, as well as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Additionally, you may be requested to perform other reasonable job duties as assigned by your Supervisors. The ideal candidate will have a High school diploma or G.E.D. equivalent and while related work experience is not required, any previous supervisory experience will be a plus. No specific license or certification is necessary to apply for this position. Marriott International is an equal opportunity employer that values diversity and promotes an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. By joining the JW Marriott team, you will become part of a prestigious luxury portfolio with over 100 properties worldwide. Our brand focuses on providing exceptional hospitality while fostering a supportive and inclusive work environment for our associates. At JW Marriott, we believe that happy associates lead to happy guests, and we strive to provide opportunities for training, development, recognition, and overall well-being. Join us in providing the JW Treatment to our guests and fellow associates and be a part of a global team where you can excel, find your purpose, and truly belong.,