Guest Services Associate - F & B Associate

Job Summary:
The Food & Beverage Associate is responsible for providing an exceptional dining experience by delivering professional, efficient, and friendly service to guests. The role involves taking orders, serving food and beverages, and maintaining cleanliness and orderliness in the dining area.---Key Responsibilities:Guest Service & Operations:Greet guests warmly and ensure excellent customer service at all times.Present menus, make recommendations, and answer questions about menu items.Take accurate food and beverage orders and relay them to kitchen staff.Serve food and beverages promptly and professionally.Check guest satisfaction and resolve complaints or escalate to supervisors as needed.Clear tables, reset, and maintain cleanliness of the dining area.Setup & Maintenance:Set up restaurant/dining area before service (tableware, linens, condiments).Ensure mise-en-place is ready before each shift.Maintain cleanliness and hygiene in the work area as per FSSAI standards.Report any maintenance issues or hazards to the supervisor.Billing & Cash Handling:Present bills and collect payments (if required).Operate POS system (if trained or assigned).Handle cash/card transactions with accuracy and honesty.Teamwork & Coordination:Work closely with kitchen and other service staff for smooth operation.Attend daily briefings and training sessions.Follow shift duties and assigned responsibilities.---Qualifications & Requirements:Minimum 10th / 12th pass or relevant diploma (hotel management preferred).0–2 years of experience in F&B service or hospitality (freshers can apply).Good communication and interpersonal skills.Basic understanding of hygiene, food safety, and customer service.Willing to work in shifts, weekends, and holidays.---Skills Required:Customer-oriented attitudeTeamwork and multitasking abilityAttention to detailTime managementBasic POS system knowledge (preferred)---Working Conditions:Standing for long hoursFast-paced environmentMay involve lifting trays or items up to 15 kg