1040 Guest Service Jobs - Page 36

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. .

Accountable for overall success of the daily pastry operations. Exhibits creative baking and decorating talents by personally performing tasks while leading the staff in preparing quality and consistent pastries for all areas. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all pastry areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all pastry food preparation areas. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Leading the Discipline Teams Supervises and manages employees; understands employee positions well enough to perform duties in employees absence. Supervises and coordinates activities of cooks and workers engaged in pastry preparation. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Ensures and maintains the productivity level of employees. Supervises pastry preparation shift operations. Communicates performance expectations in accordance with job descriptions for each position. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures that regular on-going communication occurs with employees to create awareness of business objectives and communicate expectations, recognize performance and produce desired results. Leads shifts while personally preparing food items and executing requests based on required specifications. Represents the property in media events as needed. Facilitates pastry classes for customers and the community. Ensuring Culinary Standards and Responsibilities are Met Develops, designs, or creates new ideas and items for pastry kitchen. Follows proper handling and right temperature of all food products. Maintains food preparation handling and correct storage standards. Recognizes superior quality products, presentations and flavor. Ensures employees maintain required food handling and sanitation certifications. Ensures compliance with all applicable laws and regulations regulations. Assists the Executive Chef with menu development associated with pastry. Operates and maintains all department equipment and reports malfunctions. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Assists in determining how food should be presented and creates decorative food displays. Ensuring Exceptional Customer Service Monitors and provides service behaviors that are above and beyond for customer satisfaction. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Supports service by communicating and assisting employees to understand guest needs, providing guidance, feedback, and individual coaching when needed. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Responds to and handles guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Maintaining Culinary Goals Sets and supports achievement of culinary goals associated with pastry products including performance goals, budget goals, team goals, etc. Provides specific guidance to prioritize, organize, and accomplish daily pastry operations work. Supports procedures for food and beverage portion and waste controls. Purchases appropriate supplies and manage inventories according to budget. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Participates in training staff on menu items including ingredients, preparation methods and unique tastes. Ensures property policies are administered fairly and consistently. Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. .

We are hiring Restaurant Staff for "All Seasons Restaurant". 1. Restaurant Captain -5 2. Steward/ Waiter -5 3. Restaurant Manager - 1

Sandburgs shakes is looking for Captain to join our dynamic team and embark on a rewarding career journey Supervise food and beverage service staff. Ensure high levels of customer service. Monitor and maintain dining areas. Assist with event setup and service. Handle customer inquiries and complaints. Ensure compliance with health and safety regulations. Train and support junior staff.

Dear Candidates, We are looking for energetic Front Office admin for our firm in Tirunelveli, Interested Candidates, reach us Out - 9442179243 Best place to work Salary based on experience and performance

We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. Address of Corporate Office: Home Bazaar Services Pvt. Ltd # 2301, Cyber One, Sec 30 (A), Vashi, Navi Mumbai. 400 703 Visit Official Website:www.Homebazaar.com Company Brochure : View Customer Testimonials: View | View Employee Testimonial Videos: View | View | View Description Position : Front Desk Executive Job Location : Pune- Baner (Work from Office) Experience : Minimum 2 year to 6 years Weekly off : Every Tuesday Salary: Depends on the current CTC & Experience Roles and Responsibilities : •To provide receptionist and front office duties in accordance with company policies, procedures and processes. •Achievement of the Key Performance Indicators and Service Level Agreement targets. •Responsible for handling incoming and outgoing calls including distribution. •Making sure to demonstrate professional and polite responses in telephone responses. •Ensure personal preventability and dress in the assigned uniform. •Receive, inform, guide visitors including coordination with employees. •Responsible for maintaining the telephone registers including call tracking. •Preparation of database of Client contacts and updating. •Responsible for maintenance and upkeep of the front office. •Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines. •Ensure compliance of regulations / requirements of management. Desired Candidate Profile: - Looking for FEMALE candidates only with minimum 3 years experience handling the Front Desk/reception. - Candidate should be active, smart & confident to handle this activity. - Must have the ability to make changes on priority. - Must be good in written & verbal communication skills. - Candidates from similar industries with similar experience will be preferred. - Well versed with Computer skills/ Computer Proficient. Perks & Benefits : Fixed Salary + Yearly Increment.

Responsibilities: Ensure exceptional guest experiences Collaborate with team on operational tasks Maintain cleanliness & organization of area Greet guests, assist with requests & resolve issues Employee state insurance Annual bonus Provident fund

Responsibilities: * Greet guests, manage front desk operations, handle guest requests. * Maintain front office organization, provide exceptional service.

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting. Serves guests in a courteous, professional and attentive manner in the assigned area. Having an in-depth knowledge of all menus all the time. To adhere the strict grooming & hygiene standard all the time. Taking direct feedback with guests on food , services & over all experience. Required Candidate profile Good communication, guest service, well groomed and who can join immediately. Perks and Benefits PF & ESI, various incentive, statutory holidays, yearly paid leave and yearly staff bonus., Duty meals and free accommodation.

Oversee all aspects of the in-room dining service including order taking, preparation coordination, delivery, and follow-up Monitor guest feedback and implement improvements for service excellence Handle guest complaints with professionalism and care

We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family. We like to lead from the front. So, we re looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You ll champion our one team approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions A little taste of your day-to-day: Every day is different at IHG, but you ll mostly be: Leading the way - managing guest experiences, team performance and hotel operations Prioritising workload and ensuring your team deliver authentic, memorable experiences Developing your team s skills to drive results that positively impact on hotel performance Having authentic conversations with guests to resolve issues, queries or concerns Being first point of contact for any critical emergency situations What We need from you: Minimum Diploma or equivalent, some college preferred 2 years front desk/guest service leader experience Must be fluent in spoken and written English Other languages may be preferred Basic mathematics skills Excellent communication, problem solving, reasoning and motivational skills Long periods of standing in the front desk areas and occasional lifting of heavy items Working knowledge of hotel property management systems like Opera beneficial Willingness to work evenings and weekends What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you ll become part of our ever-growing global family.

Are you passionate and driven enough to fill our house We ve got first class rooms your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Reservations Supervisor, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Reservations Supervisor: -Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution -Delivers on plans and objectives where reservations initiatives & hotel targets are achieved -Supervises the reservations team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Reviews and scrutinizes the performance of the business, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Reservations Supervisor: -Experience in reservations -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

Can you be the eyes and ears of our hotel Do you have a keen eye for detail Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy their stay! Our hotel Team are conscientious and diligent professionals who are committed to maintaining a safe and secure environment and who strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Assistant Manager - Hygiene, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Assistant Manager - Hygiene : -Ensures the smooth running of the department, where all aspects of quality & hygiene are maintained to the highest levels -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries -Develops and implements plans where quality & hygiene initiatives & hotel targets are achieved -Leads and manages the quality & hygiene team, fostering a culture of growth, development and performance within the department -Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Establishes and delivers an effective quality & hygiene programme which includes environmental and conservation matters -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Assistant Manager - Hygiene : -Proven experience in quality & hygiene with strong problem-solving capabilities -Excellent leadership skills with a hands-on approach and lead-by-example work style -Commitment to exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions, offering advice and recommendations -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experienced in using IT systems on various platforms -Strong communication skills

* Walkins Every Monday* Job Summary The Restaurant Captain is responsible for ensuring a smooth and efficient dining experience for guests. This role involves overseeing the dining room, managing staff, and providing excellent customer service. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for hospitality. Key Responsibilities: • Guest Service: Greet and welcome guests, ensuring a high level of customer satisfaction. Address any guest concerns or complaints promptly and professionally. • Staff Management: Supervise and coordinate the activities of the dining room staff, including servers, bussers, and hosts. Provide training and support to ensure high standards of service. • Order Management: Take and relay food and beverage orders accurately. Ensure timely delivery of orders and monitor the quality of food and beverages served. • Table Management: Oversee table assignments and reservations to optimize seating and service efficiency. Ensure tables are set up correctly and maintained throughout service. • Communication: Liaise between the kitchen and dining room staff to ensure smooth operations. Communicate any special requests or dietary restrictions to the kitchen. • Sales and Upselling: Promote menu items and specials to enhance guest experience and increase sales. Provide recommendations based on guest preferences. • Cleanliness and Safety: Ensure the dining area is clean, organized, and complies with health and safety regulations. Conduct regular inspections and address any issues promptly . • Reporting: Maintain accurate records of daily operations, including guest feedback, sales, and inventory. Report any issues or incidents to the Restaurant Manager. • Menu Knowledge: Must have an in-depth understanding of the menu, including ingredients, preparation methods, and special dietary options. This knowledge enables them to confidently explain dishes to customers, make recommendations, and address any dietary concerns or preferences. Qualifications : • 2 to 3 years experience in restaurant service , with at least 1 year of experience in a captain role. • Strong knowledge of service etiquette F&B terminology and guest handling • Excellent communication and customer service abilities. • Ability to handle High work pressure during peak hours and stressful situations. • High school diploma or equivalent; additional hospitality training or certification is a plus. • Familiarity with traditional and modern south Indian cuisine is a advantage . • Flexible with shift and able to work on weekends or holiday .

Job Summary: We are looking for a passionate and Hardworking Restaurant hostess , the ideal candidate will be the first point of contact for our guests, ensuring they have a warm and welcoming experience from the moment they enter our restaurant. Roles and Responsibilities : • Greet Guests: Welcome guests as they arrive, with a warm and friendly demeanour. Manage Reservations: Handle bookings over the phone, online, and in person, ensuring accurate and efficient reservation management. • Seating Guests : Escort guests to their tables, providing menus and informing them of their servers name. Wait Time Management: Provide accurate wait times to guests who do not have reservations and manage the waiting list. • Customer Service: Address guest inquiries and concerns promptly and professionally, ensuring a positive dining experience. Maintain Cleanliness: Ensure the front-of-house area is always clean and presentable. • Coordinate with Staff : Work closely with servers And Housekeeping Staff to ensure smooth operations and guest satisfaction. • Special Requests: Handle special requests and accommodate large parties or VIP guests with personalized service. Qualifications: o Excellent communication and interpersonal skills. o Fluent in English and local languages is Plus (Marathi & Hindi) o Ability to multitask and remain calm under pressure environment o Positive attitude and a passion for providing exceptional customer service. o Proven work experience as a hostess will be preferred. o Pleasing personality with positive attitude. o Basic knowledge of reservation system and MS office. Walkin to be held every Monday

As Guest Relation Executive (GRE), you are responsible to ensures a positive and memorable experience for guests by acting as a primary point of contact, addressing their needs, and resolving any concerns. Role & responsibilities Greet guests upon arrival Welcoming guests Provide information about hotel services Adhere to hotel brand standards Handling complaints Handling inquiries Assist in evacuation of guests Communication Front office Management (including Podium and all the related areas) Guest handling Maintain guest records Personalized service Record information in the logbook daily Vip and corporate guests management Customer service Provide information about local attractions Ensure cleanliness at the front office and every corner of the outlet Reservations and bookings Skills Excellent Communication Good Looking personality Attentive and active personality with Calm Nature Multi Tasking Knowledge of reservation and booking process Guest Handing skills Interpersonal skills If anyone interested, kindly share your Cv on 8595908821. Thanks Hr Romeo Lane

Role & responsibilities: Role & responsibilities: 1. To assist the Restaurant Manager in managing the day to day operations of the restaurant 2. To relieve the restaurant manager on his day off and assume the duties and responsibilities of the Restaurant Manager in his/her absence. 3. To control and analyze on an ongoing basis, the level of the following a. Sales b. Cost c. Quality and presentation of food and beverage products d. Service Standard e. Condition and cleanliness facilities and equipment f. Quality of entertainment g. Guest satisfaction 4. Assist Restaurant Manager in keeping updated file on all restaurant matters. 5. To conducts daily briefings and other meetings as needed to obtain optimal results. 6. Monitor the stocks of all food, beverage, material and equipment and ensures that service requirement are met. 7. Monitors local competitors and compare their operation with his/her restaurant. 8. Performs related duties and special projects as assigned. Preferred candidate profile: Need candidates from Hotel & Restaurant Industry Perks and benefits: Best in the market

Require candidate from North India Preferred from Delhi . Accomodation will be provided. Candidate must have fine dine experience. Regards Swati Suman 7677321404

We are looking for a friendly, professional, and well-organized Receptionist to manage our front desk. The ideal candidate will serve as the first point of contact for our guests, providing a welcoming atmosphere and exceptional customer service. Key Responsibilities: Greet and welcome guests in a warm and professional manner. Answer incoming phone calls, take messages, and direct calls appropriately. Manage front desk operations, including check-ins, bookings, and inquiries. Maintain a clean and organized reception area. Provide administrative support to staff as needed. Handle basic record-keeping and maintain appointment schedules. Assist in day-to-day administrative and clerical tasks to ensure smooth office operations. Key Skills Required: Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to multitask and prioritize in a busy environment. Strong organizational skills and attention to detail. Basic technical proficiency in handling computers and office equipment. Desired Candidate Profile: Polite, well-spoken, and presentable. Must be based in or willing to relocate to Ambala . Previous experience in a similar role preferred.

Do you crave the taste of success Can you handle the heat in the kitchen and keep your team cool at the same time Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience! Our Kitchen Team has a taste for developing the flavors to cook up a storm and strives to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests. As Chef De Cuisine, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do! Key Responsibilities of the Chef De Cuisine: -Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level -Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution -Delivers on plans and objectives where kitchen initiatives & hotel targets are achieved -Supervises the kitchen team fostering a culture of growth, development and performance within the department -Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained -Builds and maintains effective working relationships with all key stakeholders -Takes ownership to review and scrutinize the performance of the food offering, providing recommendations that will drive financial performance -Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Requirements of the Chef De Cuisine : -Experience in kitchen -Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style -Commitment to delivering exceptional guest service with a passion for the hospitality industry -Ability to find creative solutions with proven problem-solving capabilities offering support where required -Personal integrity, with the ability to work in an environment that demands excellence, time and energy -Experience of working with IT systems on various platforms -Strong communication skills

AREAS OF RESPONSIBLITIY Participatesin the development and implementation of business strategies for the hotelwhich are aligned with Radisson s overall mission, vision values and strategies Develops andimplements strategies for achieving individual catering sales goals Monitorsstatus regularly and adjusts strategies as appropriate Achievescatering sales goals by developing and implementing sales strategies Identifiespotential key accounts (banquet and group) and develops strategies toprioritize and penetrate those accounts Makesoutside sales calls to prospective catering customers Clarifiescustomer requirements and suggests alternative menus, themes, etc. Preparesproposals for client which outline details of proposed functions; coordinatespreparation of estimates with food and beverage and other departments if needed Negotiatessale of catering sales functions Conductson-site client inspections to illustrate available services, know meeting andsleeping room set-ups and capabilities Monitorscustomer satisfaction with catering business; follows-up with key contacts on aregular basis to assess satisfaction Ensure allmaterials used are in accordance with brand standards Maintainsproper flow of information to sales team, reviews work file of assignedaccounts Communicatesclients requests to all departments in an effective and timely manner Works withsales team for additional business opportunities as appropriate Assists inreviewing the function book and conducts evaluation of releasing or finalizingfunctions Creates 100%guest satisfaction by providing the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Givespersonal attention, takes personal responsibility and uses teamwork whenproviding guest service Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems Provides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to provide the service brand behavior and genuinehospitality Adheres tohotel policies and procedures Keepsimmediate Manager promptly and fully informed of all problems or unusualmatters of significance Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position Develops andparticipates in Hotel promotions as required Be familiarwith objectives, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan. Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment At all timesprojects a favourable image of the Hotel to the public REQUIREMENTS Minimum one- three years hotel catering or convention experience Local marketknowledge preferred High schooldiploma required, bachelor s degree preferred Experiencemanaging to brand standards Able tocollaborate effectively with other hotel employees and managers to ensureteamwork Generalknowledge of contract laws Proficient computerskills including Microsoft Office suite Strongverbal and written communication skills Strongnegotiation skills Strongmathematical skills

To manage the team and manage the house keeping activities at the site Key Responsibilities Direct and manage the work of cleaning personnel in hotels, hospitals, schools and colleges, and other enterprises and organizations Assign work duties, evaluate performance, and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently Maintain inventory records of cleaning and other supplies, and may handle purchasing of materials and equipment maintenance services Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers Supervising a housekeeping department requires someone with good management and communication skills Qualifications: Should have managed a team Know the job well

Sodexo Food Solutions India Pvt. Ltd. is looking for Associate Housekeeper to join our dynamic team and embark on a rewarding career journey Cleaning: Cleaning and sanitizing rooms, common areas, and facilities, which includes making beds, dusting, vacuuming, sweeping, mopping, and disinfecting surfaces Room Preparation: Preparing guest rooms or workspaces by restocking amenities, replacing linens, and ensuring all supplies are in place Bathroom Maintenance: Cleaning and disinfecting bathrooms, including fixtures, mirrors, and tiles, and replenishing toiletries Trash Removal: Emptying trash bins and replacing liners as needed, disposing of waste appropriately Laundry Duties: Collecting, sorting, washing, drying, folding, and organizing laundry, including linens, towels, and uniforms Inventory Management: Maintaining an inventory of cleaning supplies and notifying supervisors when restocking is needed Reporting Issues: Reporting maintenance or repair issues, such as broken fixtures, leaky faucets, or damaged furnishings, to the appropriate department Lost and Found: Keeping track of lost and found items, cataloging them, and ensuring they are returned to the rightful owners Special Cleaning Tasks: Occasionally, Housekeeping Assistants may be assigned special cleaning tasks, such as carpet cleaning, window washing, or deep cleaning projects Guest Services: In a hospitality setting, Housekeeping Assistants may also provide additional services upon guest request, such as delivering extra towels, pillows, or room service orders

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations

Sodexo Food Solutions India Pvt. Ltd. is looking for Housekeeping to join our dynamic team and embark on a rewarding career journey Housekeeping Team Management:Supervise, train, and lead the housekeeping staff, including room attendants, housekeepers, and laundry staff Create work schedules, assign tasks, and monitor staff performance to ensure efficient and effective operations Quality Control:Ensure that all guest rooms, public areas, and facilities meet or exceed cleanliness and hygiene standards Conduct inspections to identify areas that require attention and follow up on corrective actions Inventory Management:Maintain inventory of cleaning supplies and equipment, and order necessary supplies when needed Ensure the efficient use and maintenance of housekeeping equipment Guest Services:Respond to guest requests and concerns related to housekeeping promptly and professionally Coordinate special requests, such as extra beds or cribs, with the front desk Training and Development:Provide ongoing training and development for housekeeping staff, ensuring they follow safety protocols and industry best practices Budget Management:Assist in developing and managing the housekeeping department's budget, controlling costs, and optimizing resource allocation Reporting:Maintain records, reports, and documentation related to housekeeping activities, such as room occupancy, maintenance issues, and staff performance Health and Safety Compliance:Ensure that the housekeeping department complies with health and safety regulations and maintains a safe work environment Environmental Sustainability:Promote and implement sustainable and environmentally friendly housekeeping practices, such as waste reduction and energy conservation Communication:Maintain open and effective communication with other departments, such as front desk, maintenance, and management, to ensure smooth operations