647 Guest Service Jobs - Page 24

Company Description "Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities, By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality Discover the life that awaits you at Accor, visit https://careers accor / Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Primary Responsibilities Operation Attend daily briefings and takes on daily assigned tasks Understand the difference in guest levels (VIPs) and Room Categories Clean and maintain areas of responsibility according to standards and procedures Replenish guest supplies and ensure that guests requests are promptly attended to Report damage or malfunction in hotel rooms/areas to Supervisor Maintain equipment in a proper state of cleanliness Maintain a section room report as well as a daily productivity report Reports lost and found articles to the housekeeping office immediately Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor Record room status in allocated section accurately Carry out valet services when required (e-g delivery of linen, processing laundry orders) Other Responsibilities Be well versed in hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the assigned by the Management Establish and maintain effective employee working relationships Qualifications Primary school education Good oral proficiency in English language No experience is required, training will be provided Additional Information Experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus

Role & responsibilities :- In a hotel, a hostess is responsible for creating a welcoming environment for guests, particularly within the food and beverage (F&B) areas . Their primary duties include managing reservations, greeting guests, seating them efficiently, and providing information about the hotel's services and local attractions. Hostesses also play a role in resolving guest complaints and coordinating with other staff to ensure a smooth dining experience. Here's a more detailed breakdown of the hostess's responsibilities in a hotel: Guest Reception and Seating: Greeting guests upon arrival and escorting them to their tables. Managing reservations, ensuring accuracy and accommodating special requests. Providing accurate wait times and managing waiting lists. Collaborating with wait staff to ensure efficient seating arrangements. Reservation Management: Maintaining an organized system for booking tables, handling cancellations, and accommodating special requests. Communicating with guests to confirm or modify reservations. Coordinating with the kitchen and service staff to ensure smooth operations. Guest Assistance: Providing information about the hotel's facilities, services, and local attractions. Answering guest inquiries and resolving any issues promptly. Handling guest complaints and ensuring guest satisfaction *Urgent Job Opening for a 4 Star Hotel Job Location -Andheri West ,Mumbai Position -Hostess Salary - 20 K CTC Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404

Key Responsibilities: Handling Incoming and Outgoing Calls Answer and manage incoming calls promptly and courteously. Make outgoing calls for reservations, follow-ups, guest feedback, and coordination. Maintain accurate call records and communicate messages efficiently. Guest Welcome and Guidance Greet guests warmly upon arrival and ensure a smooth check-in/check-out process. Escort guests to appropriate areas or departments as needed. Provide information about facilities, services, events, and local attractions. Guest Support and Problem Resolution Address and resolve guest inquiries, requests, or complaints efficiently. Coordinate with internal departments (housekeeping etc.) to fulfill guest needs. Follow up to ensure guest satisfaction and escalate unresolved issues when required. Administrative and Operational Duties Maintain visitor records, call log records, and feedback documentation. Assist in reservations, bookings, and guest event coordination. Support front office operations and perform basic clerical duties as needed. Make reports and analysis points.

InterContinental Hotels Group (India) Pvt. Ltd is looking for Housekeeping Guest Service Associate (HIEX Noida) to join our dynamic team and embark on a rewarding career journey. Guest Service Associate is responsible for various tasks including planning, execution, and management of related duties. They should possess relevant skills and experience to excel in this role. Duties include teamwork, problem-solving, and achieving organizational goals. Candidates must have strong communication and technical abilities. Responsibilities include project management, strategy execution, and performance optimization. (More details as per role requirements.)

InterContinental Hotels Group (India) Pvt. Ltd is looking for F&B Guest Service Associate to join our dynamic team and embark on a rewarding career journey. Processing requisition and other business forms, checking account balances, and approving purchases. Advising other departments on best practices related to fiscal procedures. Managing account records, issuing invoices, and handling payments. Collaborating with internal departments to reconcile any accounting discrepancies. Analyzing financial data and assisting with audits, reviews, and tax preparations. Updating financial spreadsheets and reports with the latest available data. Preparation of operating budgets, financial statements, and reports. Reviewing existing financial policies and procedures to ensure regulatory compliance. Providing assistance with payroll administration. Keeping records and documenting financial processe

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. Inspects guestrooms on a daily basis. Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. Inventories stock to verify adequate supplies. Supports and supervises an effective inspection program for all guestrooms and public space. Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. Verifies all employees have proper supplies, equipment and uniforms. Communicates areas that need attention to staff and follows up to verify understanding. Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. Schedules employees to business demands and for tracks employee time and attendance. Verifies employees understand expectations and parameters. Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Observes service behaviors of employees and provides feedback to individuals. Verifies employee recognition is taking place on all shifts. Participates in an on-going employee recognition program. Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. Participates in employee progressive discipline procedures. Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service Sets a positive example for guest relations. Understands the brands service culture. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Empowers employees to provide excellent customer service. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Responds to and handles guest problems and complaints. Strives to improve service performance. .

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Check with captain or supervisor before leaving at end of shift. Set up, stock, and maintain work areas. Stock ice, glassware, and paper supplies. Remove soiled wares from bar top and tables. Maintain cleanliness and condition of work areas, bar, bar unit, tables, and other tools, following all set-up guidelines. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None .

The position assists in the execution of all property events with a seamless turnover from sales to operations and back to sales. Ensures the team meets the brand s target customer needs, ensures employee satisfaction, focuses on growing event revenues and maximizes the financial performance of the department. Assists in the development and implementation of property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and property employees and provides a return on investment. CANDIDATE PROFILE Education and Experience High school diploma or GED; 3 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Event Management Operations and Budgets Researches and analyzes new products, pricing and services of competition. Reviews scheduled events and troubleshoots potential challenges/conflicts. Ensures the property is apprised of all groups that will impact property operations. Works with culinary team to ensure compliance with food handling and sanitation standards. Assists with the oversight of Event Operations including Banquets, Event Services and Event Technology. Assists with the oversight of event planning team (BEO/Resume writers). Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. Assists in the execution of brand service initiatives in event management areas. Managing Profitability Introduces ideas to leadership team to enable property to remain competitive. Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. Ensuring Exceptional Customer Service Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. .

Job Summary: The Steward/Caption is responsible for efficiently managing the allocated counter during peak hours, ensuring all Standard Operating Procedures (SOPs) are followed in billing, parcel handling, counter service, and kitchen operations (specifically Idli, Vada & Dosa). The role also involves training new joiners in these sections, maintaining high standards of service, and contributing to a smooth customer experience. Key Responsibilities: Counter Management: Manage the allocated counter during rush hours as per SOP. Handle billing, parcel, counter, and kitchen (Idli, Vada & Dosa) operations efficiently. Training: Train new joiners in the assigned section (billing, parcel, counter, or kitchen) according to established SOPs. Customer Service: Provide prompt and courteous service to customers, ensuring a pleasant experience. Address customer queries and resolve issues quickly. Operational Excellence: Maintain cleanliness and orderliness at the counter and kitchen. Ensure all equipment and supplies are available and in good condition. Team Support: Assist team members during busy periods to maintain service standards. Foster a positive and collaborative work environment. Benefits: Salary on every 5th of every month 3 meals Accommodation PF & ESIC Diwali Bonus Weekly off 30 Yearly Holidays Joining letter, Offer letter, Experience letter

We refer to an opening for the position of Outlet Manager/Assistant Outlet Manager (FOOD/QSR) in our company Theobroma Foods Pvt. Ltd. to be based at Patel Colony, Jamnagar, Gujarat. Company Profile: Theobroma means 'Food of the Gods' in Greek, befitting our exclusive and indulgent range of offerings that include brownies, cakes, desserts, chocolates, breads, and savories. From our humble beginnings in 2004, when the first Theobroma pastry store opened its doors at the iconic Cusrow Baug at Colaba Causeway (Mumbai), we've grown to become a Pan-India chain of patisseries with stores in over 35 cities. Our mission is to spread happiness by serving smiles on a plate, and this journey continues as we open Theobroma patisseries across the country. For More Information about the Company: LinkedIn - https://www.linkedin.com/company/theobroma-foods-private-limited/ Website - https://theobroma.in/ Facebook - https://www.facebook.com/theobromaindia/ Instagram - https://www.instagram.com/theobromapatisserie/?hl=en JOB DESCRIPTION: To develop a high performing outlet team Drive profitable sales growth for the assigned outlets by ensuring the following: Exceptional guest experience Accurate demand forecasting Dashboard management - Swiggy / Zomato / Online brand-store Attractive in-store product displays Local store marketing (LSM) activities Maintain standard reports and checklist Drive process rigour and operational efficiency Abide by financial audits with acceptable standard variance Ensure maintenance and upkeep of the outlets, with support from maintenance team Driving goodwill of brand image and recommend ways to improve it On the job training of associates Organize with duty rostering and supervise shifts Appraise staff performance and provide feedback to improve productivity To comply with FSSAI norms, all health and safety regulations| Technical skills General Management Basic computer skills Numerical skills Preference for candidates with understanding of food and work safety Soft skills Good communication skills in English and local language Team management Street Smart Analytical and problem-solving skills Crisis management Experience dealing with local authorities Handling guest grievances Personality, Values and Attitude Aligned with Theobroma values and ethical principles Warm personality Ownership Hands on People and guest focussed Target oriented Self-motivated Can manage stressful situations Reporting to: Area Manager & General Manager Job Location: Number 4, Sheri, Patel Colony, opp. indusland bank, near St Anns school, Patel Colony, Jamnagar, Gujarat 361001 In that context, please let us know the following: 1. Your interest in working with Theobroma Foods Pvt. Ltd. (Y/N) 2. Present CTC In Lacs per annum (Fixed + Variable separately) 3. Expected CTC in Lacs per annum 4. Detailed CV in Word format (very important). 5. Last 3 months salary slip 6. Notice period. 7. Current Job Location 8. Willingness to be stationed at Patel Colonu, Jamnagar, Gujarat? (Y/N) 9. If you have ever applied to/contacted by any consultant or by Theobroma Foods Pvt. Ltd. for any positions in their organization. (Y/N). If yes, give details. 10. Kindly inform us of any physical handicap or critical illness, if any, which may affect your work. 11. Please send details of any kind of bond you might have signed with your current organization (for training, non-compete, non-disclosure, etc) Kindly reply to all the questions put forth in the e-mail to take your candidature forward. Please treat this as urgent and reply under the same subject line. Kindly send your updated resume to sujal.patel@theobroma.in Alternatively, you can share it via WhatsApp at 97121 48353. Regards Sujal Patel Manager HR +91- 97121 48353 THEOBROMA FOODS PVT. LTD. Block/Survey No 26,27,40 & 41, Sector -3, Akshar Industrial Park, Opp, Zydus Cadila Pharma, Village: Vasna Chacharavadi, Changodar, Tal: Sanad, Dist: Ahmedabad 382213, Gujarat, India.

Looking for Associates & Senior Associates ( Freshers also most Welcome ) Interviews scheduled on- 23rd May '2025,Friday , 10.00 AM - 2.00 PM Venue - Theobroma Outlet -Ground Floor, K-1A, NH 8, DLF Cyber City, DLF Phase 2, Gurugram, Haryana 122002 Work Location -Gurgaon Role & responsibilities To conduct the briefs of the team members at the commencement of the shift To supervise and guide the team members in performing their work To actively support the team members during busy hours To plan and prepare the action plan for handling busy operation time. To check with kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly To check the table set up, cleanliness, AC temperature at the commencement of shift. To keep the service stations well equipped with adequate number of cutlery, crockery, water jugs, napkins etc To promote and upsell the special menus and services To check the uniforms, grooming standards of the team members of the restaurant To check the restaurant set up at the commencement of the shift To check the restaurants cleanliness and hygiene

Join "Namaste Dwaar" as a Guest Experience Manager! Be the first point of contact for guests, manage front desk operations, handle queries & complaints, and ensure every visitor enjoys a seamless, luxurious experience. Relocation required.

Provide guests with an excellent dining experience and handle complaints Take ordersWe are looking for enthusiastic and customer-oriented stewards to join our team. The ideal candidate should be well-groomed, punctual.

Moarch group of Hotels hotelsmonarch.com is leading hotel brand across Mumbai and Pune region. For expending our dynamic team, we are looking for Front Office staff with minimum two years experience in hotel industry. Warmly welcome and register guests, efficiently handling check-ins and check-outs. Process reservations, modifications, and cancellations accurately using the hotel's property management system (PMS). Provide comprehensive information about hotel facilities, services, and local attractions. Address guest inquiries, requests, and resolve any issues or complaints promptly and professionally to ensure guest satisfaction. Manage incoming calls, emails, and correspondence with a professional and courteous demeanor. Handle cash, credit card, and other payment transactions accurately and securely. Maintain accurate guest records and ensure confidentiality of sensitive information. Collaborate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service delivery. Contribute to a positive guest experience and uphold the hotel's brand standards. Interested candidates can WhatsApp their CV on- 9321989459.. Applications from other departments such as Food and Beverage- Service and Food and Beverage- Production, House Keeping are also welcome.

-Describe room accommodations and benefits. -Inform guests of rules and regulations regarding qualifying rates, property/Guest/Email/OTA reservation requests, changes, and cancellations received by phone, email or chat. -Input data in reservation.

Vatika Group is hiring for it's Bangalore Business Centre Job Location :- Bangalore Experience Required :- 3-5 Years. Job Description for Guest Services Executive:- Client Management: To effectively execute day to day office & administrative activities of clients as per their requirements in order to satisfy clients expectations. To serve as single point contact for clients. To generate billing invoice numbers at the end of the month. To generate bills for all clients. To check vouchers & bills generated by all other executives in order to ensure complete accuracy of the same. To follow up with clients on outstanding payments. To solve the clients queries / issue. To provide services to clients. Vendor Management: Courier, Florist, Plant Maintenance, Cabs, Projector, IT and any other vendors used for procuring equipment hire for clients and ensuring smooth service to clients. Housekeeping: To ensure implementation of good housekeeping practice within office premises in order to maintain high standards of hygiene & cleanliness. To supervise functioning of housekeeping staff in order to ensure that god work practices is followed to meet clients requirements and satisfy customer expectations. Pantry Management: Assess monthly, weekly and daily order of items sold at the pantry. Cater to any special requests from clients on daily basis like birthdays, special lunch etc., introduce new items in the pantry. Maintenance of various registers like sales, purchase, cash & credit sales, daily stock issue register, Fixed Inventory (Cutlery). Accurately maintain various records pertaining to pantry. Training and grooming of pantry boys, Pantry staff roster, Client wise record updation, Pantry communication, Bill Checking. Compilation and preparation of the monthly Income & expenses sheet for the pantry. Decide on pantry menu with consensus with operations head, work out and maintain standard m ark ups on items sold.

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Regards Shahnawaz - 8287128734 Preeti - 9958488601 Sampanya - 6205319184 Daniyal - 9220923306 Kajal - 6398569340

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Regards Shahnawaz - 8287128734 Preeti - 9958488601 Sampanya - 6205319184 Daniyal - 9220923306 Kajal - 6398569340

Greetings from Sodexo, We are hiring Food and Beverage Supervisor for a reputed Company at OMR Chennai Position : F&B Supervisor Salary: INR 32000 Gross Exp : 4 to 9 Years Work Location: OMR Chennai If interested please contact chandramouli.r@sodexo.com

Location: Sushant Golf City Department: Customer Relationship Management (CRM) Reports to: CRM cum Admin Industry: Swapnil India Marketing Pvt Ltd (real estate) Job Summary: We are looking for a proactive and well-presented CRM Admin / Assistant to join our real estate company. The ideal candidate will be responsible for welcoming clients, maintaining CRM databases, assisting in client coordination, and ensuring smooth communication between the company and potential/existing customers. This role is crucial in delivering a warm, professional first impression and supporting the sales and customer service teams. Key Responsibilities: 1. Front Desk & Greeting Duties: Welcome and greet clients and visitors with warmth and professionalism. Maintain a clean and presentable reception area. Manage incoming calls, emails, and walk-in inquiries. Offer refreshments and ensure a comfortable experience for visitors. 2. CRM Database Management: Maintain and update customer records in the CRM software. Log and track inquiries, follow-ups, bookings, and feedback. Coordinate with the sales and marketing teams to ensure data accuracy and timely updates. 3. Client Coordination & Support: Schedule appointments, property visits, and follow-up meetings. Share property brochures, site details, and other required information with clients. Assist in sending thank-you emails, birthday wishes, and festival greetings to clients. Handle client queries with courtesy and escalate complex issues to senior staff. 4. Administrative Support: Assist in preparing reports and client-related documentation. Manage filing, documentation, and data entry as required. Coordinate with other departments for seamless client servicing.

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly Interested candidates please share your resume to moumita.das@rbrandsasia.com

Job Description: 1. Employee Management : One of the main responsibilities of a shift leader in the burger king is managing employees. The shift supervisor assigns tasks to kitchen and customer service Team member and makes sure they are doing them properly and efficiently. Shift leaders must provide breaks to employees and ensure that the positions are covered as each worker rotates through. If employees call in sick or fail to report to work, shift leaders must either find replacements or reorganize the help on hand to make up for the missing labor. Should employees commit errors or need to be reprimanded, the shift leader must either resolve the situation or alert the store manager, depending on the situation. 2. Customer Service: The fast food industry is based on speed and quality, so one of the shift leader's main duties is to ensure customers are served quickly. The shift Leader must monitor the time customers are kept waiting and ensure that a certain time limit is not reached either in the drive-thru or in the restaurant itself. Shift supervisors must also oversee the production of food and beverage items to make sure employees are distributing food that is of the appropriate temperature and quality. 3. Profitable shift management : Shift leader must maintain profitable shift, he/she must ensure that Cashier are doing the suggestive selling, up selling & Execution of POP Labour optimization, control the utility wastage (electricity, Gas & water) focus on sales trends so, Product level system can be adjusted. 4. Cash Management : Shift leaders are in charge of opening and closing register drawers for employees. They also count the currency in each drawer and create cash accountability reports. Shift leaders might be required to make bank deposits and must be able to resolve currency shortage or overage problems. Shift leaders are also responsible for safe or vault keys while on duty. 5. REV Standards : Each restaurant must maintain a list of cleanliness and operation guidelines set by a APC (REV compliance) or local health inspection agency. Food Safety & BK standards are checked by the NSF, BK Brand Standards Team. Failure to meet their requirements might result in fines or other penalties. In extreme cases, the restaurant might have to shut down until it makes adequate changes to meet regulatory requirements. Shift leaders must observe employees to make sure they are upholding these standards. They also must routinely check the store to ensure it meets the agencys code requirements. 6. Opening and Closing : The Shift manager is responsible for opening and closing the restaurant. This includes physically locking and unlocking the doors and ensuring that alarm systems are activated or deactivated. She/he is responsible for overseeing other employees to make sure that the restaurant is properly stocked and ready to receive customers at opening time. After the restaurant closes, she oversees employees to make sure the restaurant is properly cleaned and ready for the next shift. 7. Inventory: shift Leader may be required to take inventory of how many food items and restaurant supplies are in stock. Post the daily inventory on NBO along with reported waste. Trouble shoot the variance. Also, Prepare the Purchase order. When the order arrives, she/he verifies that the order was fulfilled correctly. Interested candidates please share resume on the below mail id: moumita.das@rbrandsasia.com Preferred candidate profile

Overall operations of the Stores 1.To plan and carry out operations of the store, so as to maintain smooth functioning of the store with focus on sales up gradation by maintaining high standards, in accordance with agreed business plans. 2. Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow. 3. Execution of Shift in the Store as per the agreed plan. 4. Planning for staff deployment during the shift. 5. Carry out local sales Marketing like door hanging, Newspaper insertion, Corporate calling. 6. To carry out staff meeting at periodic intervals and ensure motivation of the team. 7. Preparing different kinds of reports on food cost, inventory, wastage, P&L. 8. Candidate will be responsible for handling Day to day operations, shift Management, Inventory, Food Cost etc Our Recruiters Nikita - 7668577529 Rishab - 9599397921 Manmeet - 8287249724 Ankit - 9319111816 Dolly - 8595680510

Greet welcome guests as soon as they arrive at the office, answer incoming phone calls, Ensure reception area is tidy and presentable, with all necessary stationery and material Maintain monitor logbook, inward-outward &Keep updated all things.