Guest Service Associate - Housekeeping

Fairmont Hotels Resorts

0 - 3 years

1 - 4 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

Housekeeping Hospitality Front desk Management systems Time management Service excellence Inventory management Property management Customer service Guest Service Associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Novotel Chennai Chamiers Road, India. In this role, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.

Ensure guest rooms and public areas are cleaned and maintained to our exacting standards
Respond promptly and professionally to guest requests and concerns
Coordinate with other departments to provide seamless service and resolve issues efficiently
Manage inventory of cleaning supplies and report shortages to supervisors
Adhere to safety and sanitation protocols
Assist in training new team members on housekeeping procedures
Participate in regular quality inspections to maintain service excellence
Support the front desk team during peak check-in and check-out times as needed
Contribute to a positive work environment by demonstrating a team-oriented attitude

Proven experience in housekeeping, preferably in a hotel or resort setting
Strong customer service skills with a friendly and professional demeanor
Excellent attention to detail and commitment to cleanliness standards
Ability to work efficiently in a fast-paced environment
Physical stamina to perform housekeeping tasks throughout a shift
Proficiency in time management and prioritization of tasks
Knowledge of cleaning products, equipment, and procedures
Experience with property management systems like Opera (preferred)
Effective communication skills in English and local languages
Flexibility to work various shifts, including weekends and holidays
Basic computer skills for managing schedules and reports
Ability to work both independently and as part of a collaborative team
Problem-solving skills to address guest concerns promptly
Understanding of hospitality industry standards (preferred)

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