Guest Relations Executive

Roles & Responsibilities:

• Welcome and attend to clients & guests at the office
• Maintain a positive and professional attitude while handling client/Guest interactions
• Offer refreshments, maintain hospitality etiquette during site visits or office visits
• Handle incoming calls, emails, and WhatsApp messages
• Maintain visitor logs and basic front desk administration
• Assist in organizing site visits and small office events
• Provide a premium client experience reflecting the company's brand image
• Ensure cleanliness and order of the reception and waiting area
• Monitor pantry supplies and ensure refreshments are available for the staff and guests.
• Keep track of stationery usage and ensure required items are available at the front desk and in common areas.
• Support basic office tasks such as photocopying, filing, document handling, and assisting the admin team when required.

Key Skills Required:

• Excellent verbal communication in English
• Pleasing personality and confident body language
• Good telephone & email etiquette
• Basic computer skills (Excel, Email, WhatsApp Business)
• Smart appearance & well-groomed
• Able to multitask and coordinate efficiently
• Prior exposure to luxury, hotel, or premium client handling is a plus