Guest Relation Executive

Job Summary

• Welcome guests during check-in and giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.

• Overseeing VIP guests, arrivals and departures.

• Coordinating and multi-tasking job duties in a busy environment.

• Should possess detailed information about the Hotel, city as well as the competition.

• Detailed information regarding arrivals and room requirements.

• Have up to date information on daily room occupancy

• Providing excellent customer service as per hotel standards.

• Greeting guests as they enter and exit the hotel.

• Providing information regarding the Hotel, town attractions, activities etc.

• Check on VIP reservations, complete their pre-registration formalities.

• Allocate rooms to all arriving guests.

Responsibilities and Duties

• Maintain up-to date information on room rates, current promotions, offers and packages

• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• Co-ordinate with housekeeping for clearing of rooms.

• Collect Guest feedback during guest departure along with his likes and dislikes.

• Perform basic cashier activities as and when required.

• Maintain guest lockers for safe custody.

• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

• Give proper and complete handover to the next shift

• Should be able to handle all guests without bias or prejudice.

• Follow the house rules and policies laid down by the management.

• Adhere to strict staff grooming and hygiene standards.

• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.

• Good command of the English language is essential, both written and verbal

• Must possess strong organization time management skills, attention to detail.

• Must be guest service focused and a team player.

• Positive attitude and outgoing personality is essential.

• Must be able to work shifts - days, evenings, weekends and holidays.

• Ability to relate well to Hotel guests and employees.

• Personable, enthusiastic, self-motivated and able to work independently.

Required Experience, Skills and Qualifications

Good communication,Languages-English,Hindi,Computer Knowledge, Complaint Handling skill,Good patience, multi tasking,meeting quality standards for services, and evaluation of customer satisfaction.Multitasking skills 1-3 yrs experience

Job Type: Full-time

Pay: From ₹18,000.00 per month

Work Location: In person