BLANKET RESORT

Job Summary Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Hotel, city as well as the competition. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc. Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests. Responsibilities and Duties Maintain up-to date information on room rates, current promotions, offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Maintain guest lockers for safe custody. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice. Follow the house rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail. Must be guest service focused and a team player. Positive attitude and outgoing personality is essential. Must be able to work shifts - days, evenings, weekends and holidays. Ability to relate well to Hotel guests and employees. Personable, enthusiastic, self-motivated and able to work independently. Required Experience, Skills and Qualifications Good communication,Languages-English,Hindi,Computer Knowledge, Complaint Handling skill,Good patience, multi tasking,meeting quality standards for services, and evaluation of customer satisfaction.Multitasking skills 1-3 yrs experience Job Type: Full-time Pay: From ₹18,000.00 per month Work Location: In person

Job Summary Welcome guests during check-in and giving a found farewell to guest while checkout. Handling guest complaints and concerns in an efficient and timely manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking job duties in a busy environment. Should possess detailed information about the Hotel, city as well as the competition. Detailed information regarding arrivals and room requirements. Have up to date information on daily room occupancy Providing excellent customer service as per hotel standards. Greeting guests as they enter and exit the hotel. Providing information regarding the Hotel, town attractions, activities etc. Check on VIP reservations, complete their pre-registration formalities. Allocate rooms to all arriving guests. Responsibilities and Duties Maintain up-to date information on room rates, current promotions, offers and packages Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile. Co-ordinate with housekeeping for clearing of rooms. Collect Guest feedback during guest departure along with his likes and dislikes. Perform basic cashier activities as and when required. Maintain guest lockers for safe custody. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest. Give proper and complete handover to the next shift Should be able to handle all guests without bias or prejudice. Follow the house rules and policies laid down by the management. Adhere to strict staff grooming and hygiene standards. Consciously and continuously strive to better his/ her skills and increase his/ her knowledge. Good command of the English language is essential, both written and verbal Must possess strong organization time management skills, attention to detail. Must be guest service focused and a team player. Positive attitude and outgoing personality is essential. Must be able to work shifts - days, evenings, weekends and holidays. Ability to relate well to Hotel guests and employees. Personable, enthusiastic, self-motivated and able to work independently. Required Experience, Skills and Qualifications Good communication,Languages-English,Hindi,Computer Knowledge, Complaint Handling skill,Good patience, multi tasking,meeting quality standards for services, and evaluation of customer satisfaction.Multitasking skills 1-3 yrs experience Job Type: Full-time Pay: From ₹18,000.00 per month Work Location: In person

Position Summary: The Guest Relations Executive is responsible for delivering exceptional guest experiences by providing a warm welcome, personalized assistance, and proactive service throughout each guest’s stay. The role acts as a key point of contact for guests, ensuring their needs are anticipated and met with professionalism and courtesy. Key Responsibilities: Welcome guests upon arrival, escort them to reception or their rooms when required, and ensure a smooth check-in process. Handle guest requests, inquiries, and complaints promptly and effectively to ensure satisfaction. Provide information about hotel services, facilities, and local attractions. Coordinate with all departments (Housekeeping, F&B, Front Office, etc.) to fulfill guest needs. Maintain updated records of guest preferences and special requirements. Arrange special services such as airport transfers, restaurant reservations, and room amenities. Conduct regular guest courtesy calls and follow-ups to monitor satisfaction. Ensure VIP and repeat guests receive special attention and recognition. Assist with check-out procedures and bid fond farewells to departing guests. Handle guest feedback, log issues in the system, and escalate when necessary. Support Front Office operations during busy periods. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person Speak with the employer +91 8078325670

Job Summary: The Maintenance Technician is responsible for performing routine and preventive maintenance, troubleshooting, and repair of equipment, systems, and facilities to ensure smooth and efficient operations. This role requires technical knowledge, hands-on skills, and a commitment to safety and quality standards. Key Responsibilities: ✅ Equipment Maintenance & Repairs Inspect, maintain, and repair mechanical, electrical, plumbing, and HVAC systems. Respond promptly to maintenance requests and resolve issues in a timely manner. Perform routine preventive maintenance to minimize equipment downtime. Troubleshoot and diagnose malfunctions in machinery and equipment. ✅ Facility Upkeep Conduct regular facility inspections to identify hazards, defects, or the need for repairs. Perform basic carpentry, painting, plumbing, and other general maintenance tasks. Ensure that all work areas are clean, safe, and organized. ✅ Record Keeping & Reporting Maintain accurate logs of maintenance work performed and materials used. Assist in preparing reports on maintenance activities and equipment status. ✅ Compliance & Safety Follow all safety protocols and standard operating procedures. Ensure compliance with health, safety, and environmental regulations. Use protective equipment and tools in accordance with guidelines. ✅ Team Support Collaborate effectively with other departments (e.g., Housekeeping, Production, Engineering). Assist in training junior staff when required. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Food provided Paid time off Work Location: In person

Position Summary: The Guest Relations Executive is responsible for delivering exceptional guest experiences by providing a warm welcome, personalized assistance, and proactive service throughout each guest’s stay. The role acts as a key point of contact for guests, ensuring their needs are anticipated and met with professionalism and courtesy. Key Responsibilities: Welcome guests upon arrival, escort them to reception or their rooms when required, and ensure a smooth check-in process. Handle guest requests, inquiries, and complaints promptly and effectively to ensure satisfaction. Provide information about hotel services, facilities, and local attractions. Coordinate with all departments (Housekeeping, F&B, Front Office, etc.) to fulfill guest needs. Maintain updated records of guest preferences and special requirements. Arrange special services such as airport transfers, restaurant reservations, and room amenities. Conduct regular guest courtesy calls and follow-ups to monitor satisfaction. Ensure VIP and repeat guests receive special attention and recognition. Assist with check-out procedures and bid fond farewells to departing guests. Handle guest feedback, log issues in the system, and escalate when necessary. Support Front Office operations during busy periods. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Work Location: In person Speak with the employer +91 8078325670

Job Summary: The Maintenance Technician is responsible for performing routine and preventive maintenance, troubleshooting, and repair of equipment, systems, and facilities to ensure smooth and efficient operations. This role requires technical knowledge, hands-on skills, and a commitment to safety and quality standards. Key Responsibilities: ✅ Equipment Maintenance & Repairs Inspect, maintain, and repair mechanical, electrical, plumbing, and HVAC systems. Respond promptly to maintenance requests and resolve issues in a timely manner. Perform routine preventive maintenance to minimize equipment downtime. Troubleshoot and diagnose malfunctions in machinery and equipment. ✅ Facility Upkeep Conduct regular facility inspections to identify hazards, defects, or the need for repairs. Perform basic carpentry, painting, plumbing, and other general maintenance tasks. Ensure that all work areas are clean, safe, and organized. ✅ Record Keeping & Reporting Maintain accurate logs of maintenance work performed and materials used. Assist in preparing reports on maintenance activities and equipment status. ✅ Compliance & Safety Follow all safety protocols and standard operating procedures. Ensure compliance with health, safety, and environmental regulations. Use protective equipment and tools in accordance with guidelines. ✅ Team Support Collaborate effectively with other departments (e.g., Housekeeping, Production, Engineering). Assist in training junior staff when required. Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month Benefits: Food provided Paid time off Work Location: In person

Job Summary: The Front Office Manager (FOM) is responsible for overseeing all front office operations, including reception, guest services, reservations, concierge, and bell desk. The FOM ensures the highest level of guest satisfaction by leading the team in delivering exceptional service standards, managing resources effectively, and optimizing operational performance. Key Responsibilities: Oversee daily front office operations to ensure smooth and efficient guest check-in and check-out. Supervise and train front office staff, ensuring excellent grooming, communication, and service delivery standards. Monitor guest feedback and resolve complaints or concerns promptly and professionally. Coordinate with other departments (Housekeeping, Reservations, F&B, etc.) for smooth guest service. Ensure compliance with hotel policies, procedures, and service standards. Manage room inventory and coordinate with the reservations team to optimize occupancy and revenue. Maintain records of guest preferences and ensure personalized service. Review daily arrivals, VIPs, special requests, and group bookings. Prepare departmental reports, manage budgets, and control operational costs. Handle emergencies, security concerns, and guest incidents effectively. Support the General Manager in achieving guest satisfaction and operational goals. Job Type: Full-time Pay: ₹40,000.00 - ₹48,000.00 per month Benefits: Food provided Health insurance Work Location: In person Speak with the employer +91 8078325670

Role Description This is a full-time on-site role for an Assistant Front Office Manager located in idduki. The Assistant Front Office Manager will be responsible for assisting in the daily operations of the front office, managing customer service interactions, ensuring customer satisfaction, and handling office administration tasks. This role requires strong communication skills and the ability to effectively manage the front office team. Qualifications Office Administration and Front Office skills Customer Service and Customer Satisfaction skills Strong Communication skills Experience in hospitality management is a plus Ability to work independently and as part of a team Bachelor's degree in Hospitality Management, Business Administration, or related field Job Type: Full-time Pay: ₹40,000.00 - ₹48,000.00 per month Benefits: Food provided Health insurance Work Location: In person Speak with the employer +91 8078325670

......................................... Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Work Location: In person

......................................... Job Type: Full-time Pay: ₹12,000.00 - ₹20,000.00 per month Benefits: Food provided Health insurance Work Location: In person

.................................. Job Type: Full-time Pay: ₹40,000.00 - ₹48,000.00 per month Application Question(s): female hotels Experience: Hotel: 5 years (Required) Language: Malayalam (Preferred) Work Location: In person Speak with the employer +91 8078325670

Job Summary: The Reservation Executive is responsible for handling all reservation inquiries efficiently, accurately, and courteously. This role ensures optimal room bookings to maximize occupancy and revenue while delivering excellent guest service. Key Responsibilities: Handle inbound reservation calls and emails from guests, travel agents, and corporate clients. Accurately input and update reservations into the Property Management System (PMS). Upsell room types and services to maximize revenue. Ensure all reservations are confirmed with accurate details (arrival, departure, room type, rates, guest preferences). Manage booking modifications, cancellations, and no-show updates. Coordinate with the front office, housekeeping, and sales teams for seamless guest experiences. Maintain up-to-date knowledge of room availability, promotions, rates, packages, and hotel policies. Follow SOPs and ensure all bookings are processed according to company standards. Prepare daily reports for reservations, occupancy forecast, and cancellations. Handle overbooking situations and suggest alternate arrangements when necessary. Ensure timely follow-up with pending inquiries or special requests. Maintain confidentiality of guest and hotel information. Key Skills & Qualifications: Graduate or Diploma in Hospitality/Hotel Management or related field. Minimum 1–2 years of experience in hotel reservations or front office preferred. Proficient in using reservation/PMS software (e.g., WINHMS, Opera, IDS, etc.). Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to work in a team and under pressure in a fast-paced environment. Good command of English; additional languages are a plus. Job Type: Permanent Pay: ₹20,000.00 - ₹30,039.85 per month Work Location: In person Speak with the employer +91 8330026958

Job Summary: The Sales Coordinator supports the sales team by handling administrative tasks, coordinating with internal departments, maintaining client relationships, and assisting in the execution of sales strategies. This role plays a key part in ensuring the smooth operation of the sales office and helps in achieving the hotel's revenue targets. Key Responsibilities: Assist the Sales Manager in preparing proposals, contracts, and presentations. Handle inbound sales inquiries via phone, email, and walk-ins; ensure timely follow-up. Maintain and update customer databases, lead logs, and booking records. Coordinate site inspections, client meetings, and familiarization (FAM) trips. Work closely with reservations and front office teams to ensure group bookings and guest preferences are accurately handled. Prepare sales reports, performance dashboards, and monthly revenue summaries. Support the execution of sales campaigns, promotions, and marketing events. Track booking conversions, cancellations, and client feedback. Manage inventory and collateral related to sales (brochures, flyers, gifts). Liaise with travel agents, corporate clients, wedding planners, and event organizers. Ensure client satisfaction by addressing queries, coordinating special requests, and resolving minor complaints promptly. Maintain organized filing systems for contracts, correspondence, and agreements. Key Skills & Qualifications: Graduate in Hospitality, Business Administration, or a related field. 1–3 years of experience in hotel sales or front office coordination preferred. Proficient in MS Office (Word, Excel, PowerPoint) and PMS/CRM tools (e.g., WINHMS, IDS, Opera). Strong communication, interpersonal, and negotiation skills. Excellent organizational skills with attention to detail. Ability to multitask and work effectively under pressure. Professional demeanor and customer-centric approach. Work Conditions: Office-based role with occasional client meetings or event support. May require weekend availability based on event schedules or client needs. Job Type: Permanent Work Location: In person Speak with the employer +91 8330026958

Job Summary: The Reservation Executive is responsible for handling all reservation inquiries efficiently, accurately, and courteously. This role ensures optimal room bookings to maximize occupancy and revenue while delivering excellent guest service. Key Responsibilities: Handle inbound reservation calls and emails from guests, travel agents, and corporate clients. Accurately input and update reservations into the Property Management System (PMS). Upsell room types and services to maximize revenue. Ensure all reservations are confirmed with accurate details (arrival, departure, room type, rates, guest preferences). Manage booking modifications, cancellations, and no-show updates. Coordinate with the front office, housekeeping, and sales teams for seamless guest experiences. Maintain up-to-date knowledge of room availability, promotions, rates, packages, and hotel policies. Follow SOPs and ensure all bookings are processed according to company standards. Prepare daily reports for reservations, occupancy forecast, and cancellations. Handle overbooking situations and suggest alternate arrangements when necessary. Ensure timely follow-up with pending inquiries or special requests. Maintain confidentiality of guest and hotel information. Key Skills & Qualifications: Graduate or Diploma in Hospitality/Hotel Management or related field. Minimum 1–2 years of experience in hotel reservations or front office preferred. Proficient in using reservation/PMS software (e.g., WINHMS, Opera, IDS, etc.). Excellent communication and interpersonal skills. Strong attention to detail and organizational skills. Ability to work in a team and under pressure in a fast-paced environment. Good command of English; additional languages are a plus. Job Type: Permanent Pay: ₹20,000.00 - ₹30,039.85 per month Work Location: In person Speak with the employer +91 8330026958

Job Summary: The Sales Coordinator supports the sales team by handling administrative tasks, coordinating with internal departments, maintaining client relationships, and assisting in the execution of sales strategies. This role plays a key part in ensuring the smooth operation of the sales office and helps in achieving the hotel's revenue targets. Key Responsibilities: Assist the Sales Manager in preparing proposals, contracts, and presentations. Handle inbound sales inquiries via phone, email, and walk-ins; ensure timely follow-up. Maintain and update customer databases, lead logs, and booking records. Coordinate site inspections, client meetings, and familiarization (FAM) trips. Work closely with reservations and front office teams to ensure group bookings and guest preferences are accurately handled. Prepare sales reports, performance dashboards, and monthly revenue summaries. Support the execution of sales campaigns, promotions, and marketing events. Track booking conversions, cancellations, and client feedback. Manage inventory and collateral related to sales (brochures, flyers, gifts). Liaise with travel agents, corporate clients, wedding planners, and event organizers. Ensure client satisfaction by addressing queries, coordinating special requests, and resolving minor complaints promptly. Maintain organized filing systems for contracts, correspondence, and agreements. Key Skills & Qualifications: Graduate in Hospitality, Business Administration, or a related field. 1–3 years of experience in hotel sales or front office coordination preferred. Proficient in MS Office (Word, Excel, PowerPoint) and PMS/CRM tools (e.g., WINHMS, IDS, Opera). Strong communication, interpersonal, and negotiation skills. Excellent organizational skills with attention to detail. Ability to multitask and work effectively under pressure. Professional demeanor and customer-centric approach. Work Conditions: Office-based role with occasional client meetings or event support. May require weekend availability based on event schedules or client needs. Job Type: Permanent Work Location: In person Speak with the employer +91 8330026958

We are still hashtag#hiring! Know anyone who might be interested?Job Title: Reservations Executive Location: CRS Office, Ernakulam Company: Blanket Hotel & SpaCompany DescriptionBlanket Hotel & Spa is a premier luxury resort in kerala . Known for its breathtaking views and top-tier hospitality, Blanket offers 5-star accommodations and unmatched guest experiences at affordable rates. Our commitment lies in creating memorable stays defined by comfort, elegance, and personalized service.Role DescriptionThis is a full-time, on-site position based at our Central Reservation System (CRS) Office in Ernakulam. The Reservations Executive will be responsible for:Handling all reservation-related tasks, including processing bookings via phone, email, and online channelsManaging room inventory and availabilityAddressing customer inquiries and ensuring prompt and professional serviceCoordinating with the front office, sales, and other departments to maximize room occupancy and revenuePromoting hotel offers and services to prospective guestsMaintaining accurate records and reports of all reservation transactionsQualificationsExcellent communication skills in English (Malayalam or Hindi is a plus)Proven customer service orientation and problem-solving abilitiesExperience in reservations or front office operations within the hospitality industryFamiliarity with hotel management software WINHMS Sales-driven mindset with the ability to upsell and cross-sell hotel servicesFlexible to work on weekends, holidays, and rotational shiftsBachelor’s degree in Hospitality Management or related field preferred Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Work Location: In person Speak with the employer +91 8078325670

Company Description Blanket Hotel & Spa is a luxury resort and hotel in Munnar, surrounded by stunning natural landscapes. We offer 5-star accommodation complemented by exceptional hospitality, all at affordable rates. Our resort provides the perfect escape for relaxation and rejuvenation amidst nature's beauty. Guests can enjoy a luxurious experience with top-notch amenities and services. Role Description This is a full-time on-site role for a Front Office Executive, located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing excellent customer service, handling front office operations, and ensuring smooth communication within the hotel. Daily tasks include greeting guests, managing check-ins and check-outs, answering queries, and coordinating with various hotel departments to enhance guest experience. Qualifications Strong Interpersonal Skills and excellent Communication abilities Experience with Receptionist Duties and handling Front Office operations Proficient in providing Customer Service and maintaining guest satisfaction Ability to work efficiently in a team and independently Previous experience in the hospitality industry is a plus Attention to detail and organizational skills High school diploma or equivalent; additional qualifications in hotel management are advantageous Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Work Location: In person

Company Description Blanket Hotel & Spa is a luxury resort and hotel in Munnar, surrounded by stunning natural landscapes. We offer 5-star accommodation complemented by exceptional hospitality, all at affordable rates. Our resort provides the perfect escape for relaxation and rejuvenation amidst nature's beauty. Guests can enjoy a luxurious experience with top-notch amenities and services. Role Description This is a full-time on-site role for a Front Office Executive, located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing excellent customer service, handling front office operations, and ensuring smooth communication within the hotel. Daily tasks include greeting guests, managing check-ins and check-outs, answering queries, and coordinating with various hotel departments to enhance guest experience. Qualifications Strong Interpersonal Skills and excellent Communication abilities Experience with Receptionist Duties and handling Front Office operations Proficient in providing Customer Service and maintaining guest satisfaction Ability to work efficiently in a team and independently Previous experience in the hospitality industry is a plus Attention to detail and organizational skills High school diploma or equivalent; additional qualifications in hotel management are advantageous Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Work Location: In person

..................................... Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Work Location: In person

....................................................................................... Job Type: Full-time Pay: ₹12,000.00 - ₹23,000.00 per month Benefits: Food provided Health insurance Work Location: In person