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2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
What's this job involves: Responsibilities Key Operations delivery Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client. Site personnel are notified of guests arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor. Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders. Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures. Ensure Accenture specific processes/manuals is followed Visitor admission is properly authorized Maintained visitor log book and book taxis if required Assisting with special needs for visitors with disabilities. Ensuring basic cleanliness of lobby, lifts and public area. Ensure the laptop details are scanned and check for Govt. IDs. Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix. Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival Client safety and security protocols are followed Daily reconciliation & shredding of daily badges. Participate in Emergency Evacuation procedures including crisis management and business continuity. Sound like you To apply you need to have: Job Aim: To be responsible for guests first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets. Job profile: Qualification : Prefer BHM/Bachelors Degree Industry Type : FM Services, Hotel Overall Experience : 2-4 years Industry Experience : 2-3 years Technical Skills : Computer knowledge Generic Skills : Communication, Vendor/people management, Planning, Prioritising and organizing Behaviors : Achievement level, Team work, Learning attitude & Positive thinking Competencies Excellent communication skills. Strong customer service drive. Outstanding problem solving skills. Able to work flexible hours. Quick learner and ability to motivate self. Proven working experience as a guest relation Executive. Confidently able to present to clients. Hands-on experience in using visitor management software and MS office. Strong team player within a customer service team environment.
Posted 1 day ago
1.0 - 4.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Summary: The Front Office Executive is the face of Brookfield for assisting the occupant company employees, visitors and VIP walking in in the respective buildings. They are also responsible for managing the lobby neatly and presentable throughout the day. They are responsible for answering and resolving the queries raised by the occupant company employees/ visitors and VIPs. They need to coordinate with respective vertical heads like Technical, housekeeping, EHS for rectification of complaints received from occupant company employees and update the status to respective staff who raised the query Role and Responsibilities: Attend to all queries raised by employees, visitors, vendors and manage the respective building lobby Support the occupant companies during their VIP movement/ client visit/ audits etc, Follow up with respective teams and support the occupant companies for non-availability of any kind of services for which developer is responsible Establish standard operating procedure pertaining to the function and deploy them for strict follow up Support and Coordinate for the events done from developer side for the occupant companies Create a good rapport with occupant company employees and provide them with confidence in the upkeep of all services and common areas Track the complaints received from occupant companies and coordinate for completion of work and send them an update on the task Supporting Property Manager in the respective functional areas Support all initiatives and adhoc requirement of the management Support all sustainability initiatives Submission of data for all routine reports like, daily, weekly, monthly and QBRs and furnishing all adhoc technical data required by cluster head/ property manager from time to time Support in maintaining ISO certifications/ 5S / BEE/BSC/IGBC and other certifications and adherence to the certifications and standards Responsible for greeting clients and visitors to our office parks Giving client directions to various parts of the office and contacting employees regarding visitors Responsible for maintenance and upkeep of the lobby/entry and exit areas with regards to cleanliness, availability of amenities, maintenance of stock of items required and updated information available on display boards wherever applicable Coordinate with other departments within the campus as and when required for completion of assigned tasks Any additional tasks assigned by the property management team eg , collaborating reports, completion of training plans, events, preparing for audits or review with management, etc Standardization checklist monitoring for lobby, meeting rooms and washrooms as applicable, ensuring correctness of data in emergency sheets/IAQ monitoring, digital tenant directory, functioning of aroma diffusers, window blinds Maintenance and upkeep of common areas accessed by internal team members, visitors, and clients Upkeep of plants and planters in the lobby, shelves, artifacts, etc , in common areas can assist in 5S admin department leads to conduct zone wise audits and maintain appropriate records for audit Co-ordinate and ensure annual event Calendar are followed at the site and assist PM team with organizing monthly activities Checking the fire alarm in the lobby and following protocols as advised Ensure no person without employee ID/visitor pass moves to tenant floor Escalate to security manager in case the individual does not have employee ID/visitor pass Please be aware of all snags/faults in the respective tower allocated Follow-up till closure Communicate all issues to the concerned departments Escalate to building manager, in case of delay Please ensure the following area is checked on daily basis 1. Lobby, entrance portico is neat and clean 2. AC working 3. All lights working 4. Air fragrance unit working, and lobby is felt with it 5. Rest rooms near and clean 6. Tissues/handwash/etc available 7. No water stagnation 8. Vanity counter neat and clean 9. Lobby plants positioned correctly, and it is clean. 10. All lift car interior is neat and clean. 11. All floor lift landing. Any revision in the roles and responsibility will be reviewed and update in every quarter
Posted 1 day ago
0.0 - 5.0 years
0 - 1 Lacs
Hyderabad
Work from Office
SUMMARY Steward Trainee Location: Hyderabad Role Overview: The Steward Trainee supports the Stewarding Department by assisting with dish-washing, cleaning, inventory management, and maintaining hygiene standards. This is a training position where the individual will gain experience in kitchen operations and contribute to the efficiency of the kitchen team. Key Responsibilities: Dishwashing & Cleaning: Wash dishes, utensils, and clean kitchen areas. Inventory & Waste Management: Assist in inventory tracking and waste disposal. Assist Senior Staff: Help senior stewards with daily tasks and operations. Food Safety & Hygiene: Follow health standards and safety protocols. Team Collaboration: Work effectively with kitchen and front-of-house teams. Training & Development: On - the - job training and career progression opportunities based on performance. Requirements Qualifications: Education: High school diploma (preferred). Skills: Basic cleaning knowledge, team collaboration, and ability to work in a fast-paced environment. Physical Requirements: Ability to lift, stand, and work in hot, physically demanding conditions. Benefits Salary: Rs. 11,244 per month
Posted 1 day ago
3.0 - 5.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Vijaya Diagnostic Centre P. Ltd. is looking for SUPERVISOR - HOUSE KEEPING to join our dynamic team and embark on a rewarding career journey The Housekeeping Staff is responsible for ensuring cleanliness, orderliness, and maintenance of assigned areas within a residential, commercial, or hospitality setting They perform a variety of cleaning tasks, maintain inventory supplies, and provide a pleasant and sanitary environment for guests, residents, or employees The Housekeeping Staff must have attention to detail, good time management skills, and the ability to work both independently and as part of a team Key Responsibilities:Cleaning and Maintenance:Perform routine cleaning tasks, including dusting, sweeping, mopping, vacuuming, and disinfecting surfaces in assigned areas Clean and sanitize restrooms, replenish supplies, and ensure proper functioning of fixtures and equipment Make beds, change linens, and ensure rooms are neat and well-presented Clean and maintain common areas, corridors, stairways, elevators, and other public spaces Empty trash receptacles and dispose of waste according to established procedures Identify and report maintenance issues, safety hazards, or repair needs to appropriate personnel Inventory and Supply Management:Monitor inventory levels of cleaning supplies, linens, and other housekeeping materials Stock and organize supplies, ensuring availability for daily cleaning operations Coordinate with the supervisor or designated personnel to place orders for replenishment as needed Maintain cleanliness and organization in storage areas and housekeeping carts Safety and Compliance:Follow established safety protocols, including the proper handling and storage of cleaning chemicals Adhere to health and sanitation regulations and guidelines to ensure a clean and safe environment Report any accidents, incidents, or potential safety hazards to the supervisor Maintain knowledge of emergency procedures and respond appropriately in emergency situations Customer Service and Communication:Interact with guests, residents, or employees in a courteous and professional manner Respond to requests, inquiries, and complaints promptly and effectively Address special requests or additional cleaning needs based on specific requirements Communicate any notable issues or observations to the supervisor or relevant personnel Teamwork and Collaboration:Work cooperatively with other housekeeping staff to ensure efficient cleaning operations Collaborate with maintenance, front desk, and other departments as needed to fulfill guest or customer needs Assist in training new housekeeping staff and provide guidance or support when required Qualifications and Skills:High school diploma or equivalent is preferred Previous experience in housekeeping or a related field is advantageous Knowledge of cleaning techniques, equipment, and products Familiarity with safety and sanitation practices in a hospitality or similar environment Ability to handle cleaning chemicals safely and follow instructions on product labels Physical stamina and the ability to perform repetitive tasks, lift/move heavy objects, and work on your feet for extended periods Attention to detail and the ability to maintain high cleanliness standards Good time management skills to complete tasks efficiently and meet deadlines Excellent communication and interpersonal skills to interact effectively with guests, residents, or colleagues Flexibility to work different shifts, including weekends and holidays, based on the needs of the facility Integrity and reliability in maintaining confidentiality and respecting privacy
Posted 1 day ago
1.0 - 3.0 years
1 - 2 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Role & responsibilities :- A room attendant in a hotel is primarily responsible for maintaining the cleanliness and order of guest rooms and common areas . They ensure rooms are inviting, well-stocked, and meet the hotel's standards of hygiene and presentation. This involves tasks like cleaning bathrooms and bedrooms, changing linens, replenishing amenities, and reporting any maintenance issues. Here's a more detailed breakdown of their responsibilities: Cleaning and Maintenance: Cleaning guest rooms: This includes vacuuming, dusting, sanitizing surfaces, and ensuring all areas are spotless. Bathroom cleaning: Cleaning toilets, showers, sinks, and replenishing supplies like soap, shampoo, and towels. Making beds: Changing bed linens and ensuring beds are neatly made. Replenishing amenities: Ensuring rooms are stocked with items like toiletries, stationery, and beverages. Reporting maintenance issues: Notifying supervisors of any damages, broken appliances, or maintenance needs in the rooms. Maintaining cleanliness of common areas: Cleaning hallways, elevators, and other shared spaces as needed. Customer Service: Responding to guest requests: Addressing guest needs and inquiries related to their rooms. Providing a welcoming environment: Ensuring rooms are ready and comfortable for guests' arrival. Interacting with guests professionally: Maintaining a polite and helpful demeanor when interacting with guests. Other Duties: Stocking supplies: Ensuring sufficient inventory of cleaning supplies and guest amenities. Following safety and security procedures: Adhering to hotel policies regarding guest safety and security. Maintaining a safe and healthy environment: Following proper cleaning procedures and using cleaning supplies safely. Working as part of a team: Collaborating with other housekeeping staff and supervisors to ensure efficient operations. Following established procedures: Adhering to the hotel's specific cleaning protocols and standards. Urgent Job Opening for a 4 Star Hotel Job Location -Andheri West ,Mumbai Position -Room Attendant Salary - 17 K In Hand Interested can share CV on 7303646404 If your Friend or juniors are interested for this profile then kindly share their number/Resume to me Regards HR Aachika Contact-9810287404
Posted 1 day ago
1.0 - 3.0 years
1 - 3 Lacs
Hyderabad
Work from Office
We are looking for two Receptionist for our office immediately: Designation: Receptionist /Front Office Executive Responsibilities Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Experience in MS Office Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing Should be fluent in English , Hindi and Telugu Experience:1 -2 years Location: Hyderabad Joining: Asap Age limit: 23-26 yrs, Female only. Work from office. Job Type: Full-time Share your profiles to careers@jayamsolutions.com
Posted 1 day ago
1.0 - 6.0 years
1 - 2 Lacs
Perambalur, Chennai, Tiruchirapalli
Work from Office
Roles and Responsibilities Greet guests upon arrival, welcome them to the restaurant, and show them to their tables. Take orders accurately and efficiently, ensuring that all necessary information is recorded correctly. Manage table service by serving food and beverages promptly, handling guest requests, and maintaining a clean work area. Ensure excellent customer service by being attentive to guests' needs, responding to queries, and resolving any issues promptly. Maintain knowledge of menu items, ingredients, and preparation methods to provide informed recommendations to guests. Desired Candidate Profile 1-6 years of experience as a Steward/Captain/Waiter/Hostess in a similar role (restaurant setting). Strong communication skills for effective interaction with customers. Ability to multitask while maintaining attention to detail. Basic computer literacy for taking orders using POS systems.
Posted 1 day ago
4.0 - 7.0 years
3 - 3 Lacs
Mohali
Work from Office
Responsibilities: * Manage front desk operations & guest relations * Greet guests, process check-ins/outs, handle requests * Coordinate office activities & events * Maintain front office supplies & equipment Provident fund Annual bonus
Posted 1 day ago
2.0 - 5.0 years
1 - 2 Lacs
Gandhidham, Navi Mumbai
Work from Office
Manage reception, calls, and visitor coordination Support admin tasks, courier tracking, and inventory Assist with onboarding, ID creation, and attendance Graduate with 2+ years of experience Proficient in MS Office; Canva/Photoshop is a plus
Posted 1 day ago
0.0 - 1.0 years
1 - 2 Lacs
Dombivli
Work from Office
Responsibilities: * Manage front desk operations: greet visitors, handle phone calls & emails * Maintain office supplies inventory: order, receive, distribute * Schedule appointments: coordinate with team members & clients
Posted 1 day ago
1.0 - 6.0 years
1 - 3 Lacs
Pune, Bengaluru, Delhi / NCR
Work from Office
Role: Experience Manager/Front Desk Executive Point of Contact: Rohan Aggarwal (+91-8076997061) As an Experience Manager, you will be responsible for creating a warm, professional, and efficient experience for walk-in customers. Youll handle front-desk responsibilities while actively coordinating with internal Relationship Managers to ensure a seamless buying experience. About Spinny: Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore. Truebil operates independently as a sister brand, aiming to capture the under-penetrated market of value-conscious car buyers. What Will You Do? Customer Greeting & Walk-in Handling: Greet and welcome all walk-in customers professionally, creating a strong first impression of Spinny. Understand customer needs and direct them to the appropriate Relationship Manager or team. Customer Engagement: Ensure a warm, personalized, and proactive experience during the customers entire hub visit. Capture feedback and share insights for continuous improvement in customer service delivery. Front Desk & Admin Operations: Manage the front desk area, ensuring cleanliness and readiness at all times. Maintain accurate logs of customer visits, queries, and escalations. Support basic hub documentation and administrative tasks as required. Eligibility & Requirements: Experience in customer-facing roles (front desk, hospitality, or relationship management). Excellent communication, presentation, and interpersonal skills. Ability to multitask and remain calm under pressure. A proactive and customer-first mindset, aligned with Spinny's mission of creating trust and transparency.
Posted 1 day ago
1.0 - 2.0 years
2 - 2 Lacs
Chennai
Work from Office
Responsibilities: * Greet guests, process bookings & manage front desk operations * Maintain high standards of guest satisfaction * Handle guest requests with professionalism * Process payments, generate invoices, & maintain accurate billing records Health insurance
Posted 1 day ago
3.0 - 8.0 years
3 - 3 Lacs
Gurugram
Work from Office
General Shift Salary + Medical + PF + Leaves + Other benefits Roles and Responsibilities Manage front office operations, ensuring smooth check-in/check-out processes for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Coordinate with housekeeping staff to ensure rooms are cleaned and ready for occupancy. Maintain accurate records of guest transactions, including registration forms and billing information. Provide administrative support to the team as needed. Desired Candidate Profile 3-8 years of experience in hospitality industry (front desk or reception). Strong communication skills with ability to handle diverse clientele. Proficiency in GRE software or similar systems. Ability to work effectively under pressure during peak periods. Can also mail me at siddhant.kanojia@sodexo.com
Posted 1 day ago
0.0 - 3.0 years
1 - 2 Lacs
Junagadh
Work from Office
The Room Service Order Taker promptly and courteously receives and processes guest orders for food and beverages. They ensure accurate order entry, provide menu knowledge and suggestive selling, and communicate effectively with kitchen staff.
Posted 1 day ago
1.0 - 4.0 years
1 - 2 Lacs
Hyderabad
Work from Office
Job Description A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: Key Responsibilities: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guests preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests’ comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus.
Posted 1 day ago
0.0 - 5.0 years
0 - 2 Lacs
Panipat, Dubai, New Delhi
Work from Office
We are Hiring for 5 STAR Luxury Hotel for Dubai Location Call Directly on +91-9240234024 (Hot lines number) If Interested to Apply for Work Permit you can Share your Resume and pictures on citaimmigration@gmail.com Restaurant Service Staff (Waiter/Waitress) 1. Qualification Minimum 12th pass 2. Age 20-35 Years 4. Must Have Good communication skills 5. Must have passport Key Responsibilities:- Welcoming guests to the restaurant or dining area. Listening to customers food and drink orders and ensuring accuracy. Delivering food and drink orders to the correct tables in a timely and professional manner. Engaging with guests to ensure they are satisfied with their meals. Coordinating with the kitchen, bartenders, and other team members to ensure smooth service. If Interested to Apply for Work Permit Kindly Share your Resume and pictures on citaimmigration@gmail.com You can Call Directly on +91-9240234024 (Hot lines number) Or Directly walk in On Below Mentioned Address CITA IMMIGRATION Head Office:-Corporate Tower- 2nd Floor, Dwarka Mor Metro Station, Opposite Metro Pillar No 766, New Delhi - 110059 Branch Office:- Building no 36 Second floor Above Domino's Pizza, Near Ahuja Sweets, HUDA Sector 11-12, Panipat ( Haryana)- 132103 Website :www.cita.co.in
Posted 1 day ago
3.0 - 8.0 years
3 - 4 Lacs
Noida
Work from Office
Roles and Responsibilities Manage front office operations, ensuring a smooth flow of guests and visitors. Handle guest relations, providing exceptional customer service to ensure their needs are met. Coordinate administrative tasks such as scheduling appointments, managing calendars, and preparing reports. Maintain accurate records and databases for the organization's activities. Perform various receptionist duties including answering phone calls, responding to emails, and greeting guests. Desired Candidate Profile 3-8 years of experience in administration work or related field (front desk/front office). Strong skills in front desk management, general office management, guest handling/guest relationship management. Excellent communication skills with ability to handle multiple conversations simultaneously. Proficiency in MS Office applications (Word) for document preparation and data entry. Interested candidates can also reach out at siddhant.kanojia@sodexo.com
Posted 1 day ago
2.0 - 6.0 years
2 - 4 Lacs
Noida
Work from Office
Role Summary: As a Guest Relation Executive at DS Group, you will be the face of the organization, responsible for creating a welcoming and seamless experience for visitors, partners, and internal stakeholders. Your role requires a proactive attitude, attention to detail, and excellent interpersonal skills to reflect the values and hospitality standards of DS Group. Key Responsibilities: Greet and welcome guests with a warm and professional demeanor. Ensure a smooth check-in process, maintain visitor logs, and issue visitor passes. Coordinate with internal teams to ensure meetings and guest arrangements are in place (conference room bookings, refreshments, etc.). Handle guest inquiries and provide accurate information about the organization or redirect them appropriately. Manage incoming calls and route them to relevant departments or personnel. Oversee the general upkeep of the front office/reception area and maintain a presentable environment. Provide support for office events, corporate meetings, and internal hospitality arrangements. Assist in travel and accommodation coordination for guests and senior management when required. Maintain confidentiality and professionalism in handling sensitive information or VIP visits. Collect feedback from visitors to continuously improve guest experience. Key Skills and Competencies: Excellent communication and interpersonal skills. Presentable, professional, and courteous demeanor. Strong organizational and multitasking abilities. Proficiency in MS Office (Word, Excel, Outlook). Fluent in English and Hindi; knowledge of a regional language is an added advantage. Customer-centric mindset with attention to detail.
Posted 1 day ago
1.0 - 6.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Hyderabad - All Locations Store Management Shift Management Overall operations of the Stores Regards Shahnawaz - 8287128734 Preeti - 9958488601 Sampanya - 6205319184
Posted 1 day ago
1.0 - 5.0 years
3 - 4 Lacs
Pune
Work from Office
Greeting visitors Client relationship Front office management Answering sales calls Scheduling site visit appointments Managing correspondence Assisting with administrative tasks Supporting site staff & sales agents Good communication skill
Posted 2 days ago
0.0 - 1.0 years
0 - 0 Lacs
Bhilai
Work from Office
We are looking for a friendly and responsible receptionist to join our team. You will be the first person to greet customers, answer phone calls, and help with basic tasks. You should have good communication skills and a positive attitude.
Posted 2 days ago
1.0 - 3.0 years
1 - 3 Lacs
Udaipur, Jaipur
Work from Office
Key Responsibilities: Greet and welcome guests, ensuring a pleasant dining experience Supervise and manage the service team on the floor Take and serve food & beverage orders accurately and efficiently Handle guest complaints and queries professionally Coordinate with kitchen and bar staff to ensure timely service Maintain cleanliness and hygiene standards on the floor Train and guide new team members Ensure proper table settings and ambiance Upsell menu items and promotions when appropriate Monitor inventory and coordinate with managers for stock requirements Call - 7905038346 Gmail - prachisinha178@gmail.com ( email your Resume)
Posted 2 days ago
1.0 - 6.0 years
2 - 3 Lacs
Chennai
Work from Office
Store Management Shift Management Overall operations of the Stores Locations - Chennai All Areas Regards Shahnawaz - 8287128734 Preeti - 9958488601
Posted 2 days ago
2.0 - 5.0 years
1 - 3 Lacs
Cooch Behar
Work from Office
Key Responsibilities: Manage Front Desk Operations: Supervise daily front office activities including patient registration, enquiry handling, appointment scheduling, billing coordination, and patient feedback management. Staff Supervision: Lead, train, and monitor front office executives, receptionists, and help desk personnel to ensure excellent patient service and professional conduct. Patient Handling: Ensure polite, timely, and effective communication with patients and their families. Resolve patient concerns or escalate to appropriate departments when required. Admission & Discharge Process: Oversee smooth admission and discharge processes ensuring proper documentation, billing coordination, and minimal waiting time. Queue Management: Implement effective queue and token management systems to reduce patient waiting time and ensure smooth workflow. Coordination with Departments: Coordinate efficiently with doctors, nursing, billing, housekeeping, security, and other hospital departments for seamless patient movement and service delivery. MIS & Reporting: Prepare daily, weekly, and monthly reports on front office operations, patient flow, grievances, and other key metrics for management review. Customer Service Standards: Ensure the front office team follows hospital protocols, maintains cleanliness, and upholds the highest level of hospitality and patient care. Handling Grievances: Address and resolve patient and visitor complaints promptly, aiming to improve patient experience and retention. Compliance: Ensure adherence to hospital policies, NABH/JCI standards, and regulatory guidelines related to patient services and front office operations. Key Skills & Requirements: Minimum 3-5 years of experience in front office operations, preferably in a hospital or healthcare setting. Strong leadership and people management skills. Excellent communication, interpersonal, and problem-solving abilities. Proficient in Hospital Management Information System (HMIS) and basic computer applications. Ability to multitask and work under pressure. Knowledge of hospital protocols and patient handling procedures standards. Parks & Benefits: Free Accommodation
Posted 2 days ago
1.0 - 3.0 years
1 - 2 Lacs
Pune
Work from Office
Excellent communication and interpersonal skills. Strong customer focus with the ability to create a positive guest experience. Ability to multitask and manage time efficiently.
Posted 2 days ago
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