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1.0 - 5.0 years
4 - 5 Lacs
Pune, Chennai, Gurugram
Hybrid
Teach students with PlanetSpark content.Min 1 yr exp.Work from home English teacher.English Tutor.Part time English teacher.Remote jobs English Teacher.Online English Teacher.Virtual English Teacher.English Teacher.Part time English Teacher
Posted 1 week ago
1.0 - 5.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Greet and welcome clients and visitors in a professional and friendly manner Manage front desk operations and ensure the reception area is presentable Handle incoming calls, emails, and general correspondence Schedule meetings and maintain calendars Required Candidate profile Min 2 yrs of exp in a front office/receptionist role, preferably in the hospitality or hotel industry Excellent communication skills Pleasant personality with professional appearance
Posted 2 weeks ago
1.0 - 3.0 years
3 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities Greeting and Welcoming : Creating a positive first impression by warmly greeting guests upon arrival and offering assistance. Guest Interaction: Addressing inquiries, providing information about the company's projects, services, and properties, and resolving any issues or complaints effectively. Customer Service: Delivering exceptional customer service by being attentive, helpful, and responsive to guest needs. Reception Duties: Managing the reception area, handling phone calls, emails, and correspondence, and ensuring a clean and organized workspace. Sales Support: Assisting with sales efforts by providing information about properties, coordinating viewings, and promoting the company's real estate offerings. Event Coordination: Assisting with event planning and execution, including logistics, on-site management, and post-event follow-up. Record Keeping: Maintaining accurate records of guest interactions, transactions, and feedback. Communication: Maintaining clear and effective communication with guests and other team members to ensure a smooth and positive experience. Preferred candidate profile
Posted 2 weeks ago
5.0 - 7.0 years
4 - 5 Lacs
Gurugram
Work from Office
Role & responsibilities Reception Duties: Greet and welcome visitors with a warm and friendly demeanor. Answer incoming calls, take messages, and redirect calls as necessary. Manage inquiries from visitors, clients, and employees, providing accurate information or directing them to the appropriate person or department. Administrative Support: Assist with various administrative tasks, including data entry, filing, and document preparation. Maintain office supplies inventory and place orders as needed. Handle incoming and outgoing mail and deliveries. Appointment Scheduling: Schedule appointments and meetings for staff members using electronic calendars or scheduling software. Coordinate meeting room reservations and ensure meeting spaces are set up and equipped with necessary materials. Visitor Management: Register visitors, issue visitor badges, and notify employees of visitor arrivals. Ensure visitors adhere to security protocols and escort them to designated areas as needed. Communication: Communicate effectively with internal and external stakeholders, providing courteous and professional assistance. Relay messages accurately and promptly to the appropriate individuals or departments. Office Coordination: Coordinate with other departments to facilitate smooth operations and address any facility-related issues. Collaborate with administrative staff to ensure seamless office procedures and workflows. Miscellaneous Duties: Perform other duties as assigned to support the overall functioning of the office and organization. Invoicing
Posted 2 weeks ago
8.0 - 13.0 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | AccentureQualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute
Posted 2 weeks ago
8.0 - 13.0 years
10 - 14 Lacs
Chennai
Work from Office
Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience :Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. About Our Company | Accenture Qualification Experience: 8+Years Educational Qualification: MBA from a tier 1 institute
Posted 2 weeks ago
5.0 - 10.0 years
4 - 7 Lacs
Gurugram
Work from Office
Post: : Front Office Manager Qualification : Graduate Experience : Min-5 yrs Department : Operations Location : Gurgaon Industry : Hospital Remuneration : Best in hospital industry. Job Responsibilities: Patient Registration. ... Appointment Scheduling. ... Handling Phone Calls. ... Patient Check-in and Check-out. ... Maintaining Patient Records. ... Insurance Verification. ... Billing and Payment Collection. ... Providing Customer Service Supporting, training, and supervising front office staff. Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks. Maintaining an orderly appearance throughout the reception area. Excellent Communication Skills : A front office executive must be able to communicate clearly with patients, their families, and healthcare providers. They should listen carefully, provide correct information, and handle patient concerns in a polite and professional manner. Strong Organizational Skills : Managing patient appointments, handling phone calls, and maintaining records require good organizational abilities. Being able to prioritize tasks helps in keeping the front desk operations smooth and efficient. Attention to Detail: Ensuring accuracy in patient records, insurance details, and billing is very important. Even a small mistake in data entry can lead to issues in patient care or financial records. Computer Proficiency : Computer knowledge should be good. Interested candidate can attend walking interview at hospital premises at 11am or Apply through naukari portal. Regards HR Team
Posted 2 weeks ago
1.0 - 2.0 years
1 - 2 Lacs
Navi Mumbai, Mumbai (All Areas)
Work from Office
Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Contact :7045459724 / hrexe@theacresclub.com
Posted 2 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Chennai
Work from Office
Key Responsibilities: Deliver IELTS training for all modules: Listening, Reading, Writing, and Speaking Support students with personalized feedback and strategies Prepare lesson plans and mock tests Track progress and maintain reports Maternity policy Leave encashment Provident fund Gratuity Maternity leaves
Posted 2 weeks ago
4.0 - 9.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role & responsibilities Greeting and receiving guests with a smile and check their requirements and handhold them to the respective places. Ensure 100% patients feedback collections, Testimonials, and Google reviews on Daily Basis. Update themselves with the information of Consultants Name, their OPD timings, on call days and also the availability for IPD building. Check telephone interfaces throughout shift. Ensure front desk is stocked with the necessary items patients/attendants may require. Answer the Telephone calls. Talk at a reasonable sound level. (Do not shout or talk loudly) Answering all queries by patients/attendants politely. Listen the patient/attendant carefully Guide or hand hold the patients in right way. Taking complete details while doing the New Registrations like Permanent address, phone numbers, Email ID, Aadhaar card etc. Co-ordinate with the OPDs to fix up appointments with the Doctors. Guide the patient to get the investigations done properly i.e., Laboratory, Radiology , Cardiology and Procedures dept etc., Co-ordinate with the Admission Counter and keep updating information from time to time. Maintain interpersonal relations within the departments and other departments Maintain Good relations with the patients In case of Emergency, send the patient to Casualty/ICUs then inform the concerned people, do the necessary formalities. Maintain confidentiality about the patients. Counsel the patients/attendants whenever it is necessary. Give necessary information to HOD from time to time. Escorting VIP Patients. Coordination with Security, Housekeeping and other departments for patient services. Hospital Tour. Should stick to the script. Preferred candidate profile Good looking female with 4 years of minimum experience in Multi specialty hospitals Any graduate with Problem solving skills who can take the pleasure of helping patients or attenders Should understand and speak Telugu language For further details you can whatsapp me on 8977705504
Posted 2 weeks ago
2.0 - 6.0 years
2 - 3 Lacs
Pune, Gurugram
Work from Office
1.Welcome Guest ,Check in and Checkout process, check reservation voucher, received advance payment, update to HMS/IDS and do night audit. 2. Manage all online reservation. 3. Coordinate with housekeeping related room service. Perks and benefits Accommodation
Posted 2 weeks ago
1.0 - 2.0 years
2 - 3 Lacs
Chennai
Work from Office
ONLY MALE CANDIDATES ARE PREFERRED: Roles and Responsibilities Ensure smooth functioning of all facilities at the site. Provide exceptional guest handling and relations services to clients. Handle client queries, concerns, and feedback in a professional manner. Maintain high standards of cleanliness, organization, and presentation throughout the site. Collaborate with other team members to achieve project goals. Desired Candidate Profile Strong communication skills for effective interaction with guests. Ability to work independently with minimal supervision. Proficiency in Guest Handling techniques for providing excellent customer service. 1-3 years of experience in Guest Relations or related field (GRE).
Posted 2 weeks ago
3.0 - 7.0 years
2 - 3 Lacs
Bengaluru / Bangalore, Karnataka, India
On-site
-Expert level technical support for network security product. -Handling customer technical escalations. -Troubleshooting, diagnosing and resolving technical customer issues. Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers. Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners. Skill sets desired Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required. Networking skills should include: TCP/IP fundamentals IP subnetting and supernetting and hierarchical routing principles Routing protocol operation (BGP) Routing policies at BGP peering points VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.) Hands-on configuration and operational knowledge of Cisco and Juniper routers Hands-on Understanding and knowledge of Netflow, SNMP Security skills DDOS, IPS, IDS, Threat detection and mitigation Operating systems - Basic to Intermediate knowledge of Linux Database: Basic to Intermediate knowledge of database - postgres, sqlite Good to have: Scripting - shell and/or high level languages (Python, Perl, Php) Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively. Outstanding customer service and advanced written and verbal communications skills.
Posted 2 weeks ago
0.0 - 3.0 years
1 - 2 Lacs
Surat
Work from Office
Responsibilities: Manage front desk operations Provide exceptional guest service Handle guest requests & complaints Maintain high standards of hospitality Greet guests with warmth
Posted 2 weeks ago
1.0 - 5.0 years
1 - 4 Lacs
Pune
Work from Office
Roles and Responsibilities Manage front desk operations, ensuring a smooth check-in/check-out process for guests. Handle guest queries and concerns in a professional manner, providing excellent customer service. Coordinate with housekeeping staff to ensure rooms are cleaned and ready for occupancy. Maintain accurate records of guest transactions, including registration forms and billing information. Provide administrative support to the team as needed.
Posted 2 weeks ago
3.0 - 6.0 years
4 - 6 Lacs
Hyderabad
Hybrid
Teach SAT (sometimes GRE or GMAT) to students in-person or online. Make lesson plans, questions by topic and individualzed plans. Track students' progress and suggest remedial action. Teaching can be one-on-one, but primarily it's in small groups of 5 to 10 students. MA in English of equivalent. Experience teaching online is critical as are good communication skills, both written and verbal. Classroom management and ability to teach students of varying aptitude is important.
Posted 2 weeks ago
1.0 - 5.0 years
2 - 3 Lacs
Gurugram, Delhi / NCR, Mumbai (All Areas)
Work from Office
Greeting guests as they enter & putting them on a waiting list as necessary Providing guests with menus and answering any initial questions Seating guests at tables or in waiting areas Engaging with guests to ensure they're happy with food & service.
Posted 2 weeks ago
1.0 - 6.0 years
1 - 4 Lacs
Mumbai
Work from Office
We are proud to get Certified as Great Place to Work '2024 Greetings from Home Bazaar Services Pvt Ltd!!! Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 11+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 3500+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role : Front Desk Executive / Receptionist Location : Andheri Experience : 2 to 4 years. Salary Range: Between 1.5 LPA - 3 LPA + Half Yearly Increment. Qualification Required : Any Graduate / BMS / BA / Graduate with Any Specialization / Graduate with any Front Office Diploma Certified Roles & Responsibilities: To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets. Responsible for handling of incoming and outgoing calls including distribution. Making sure to demonstrate professional and polite responses in telephone responses. Ensure personal preventability and dress in the assigned uniform. Receive, inform, guide visitors including coordination with employees. Responsible for maintaining the telephone registers including call tracking. Preparation of database of Client contacts and updating. Responsible for maintenance and upkeep of the front office. Ensure receipt of magazines and newspapers for the building and ensure display of the latest version in the reception as well as removal of the outdated magazines. Ensure compliance of regulations / requirements of management. Ideal Candidate Profile: Looking for FEMALE candidates only with minimum 2 years experience handling the Front Desk/reception. Candidate should be active, smart & confident to handle this activity. Must have ability to make changes on priority. Must be good in written & verbal communication skills. Candidates from similar industries with similar experience will be preferred. Well versed with Computer skills/ Computer Proficient. What we give you? Fixed Salary + Half Yearly Increment. How to Apply? Kindly share your resume on chetna.deore@homebazaar.com and for more details contact on 8879002490
Posted 3 weeks ago
3.0 - 6.0 years
2 - 3 Lacs
Thane, Mumbai (All Areas)
Work from Office
We are seeking a well-groomed and professional Receptionist for our luxury car showroom to manage front-desk responsibilities, greet elite clientele, and ensure a premium customer experience. Strong communication skills and a polished are essential.
Posted 3 weeks ago
0.0 - 5.0 years
1 - 4 Lacs
Pune
Work from Office
Key Responsibilities: Greet guests and clients warmly and professionally Manage front desk duties: calls, visitor logs, appointments Ensure a clean, organized reception area Handle client inquiries and coordinate with internal teams Support daily administrative activities Uphold high standards of customer service and professional behavior Candidate Requirements: Languages: Fluent in Hindi, English, and Marathi Skills: Excellent communication and interpersonal skills Appearance: Presentable and well-groomed Dress Code: Business formals compulsory Gender: Female candidates only Location Preference: Comfortable with either Gultekdi (Swarget) & Balewadi location
Posted 3 weeks ago
2.0 - 7.0 years
4 - 6 Lacs
Hyderabad
Work from Office
Location - Kompally Greet and assist walk-in clients and visitors with professionalism and warmth. Handle incoming calls, emails, and messages; direct them appropriately. Maintain the front desk area, ensuring it is clean and organized. Required Candidate profile Min 2+yrs in front office experience mandatory Must have excellent communication skills female candidates preferred
Posted 3 weeks ago
8.0 - 12.0 years
25 - 30 Lacs
Hyderabad, Bengaluru
Work from Office
Total Experience: 8+ years Experience Job Skills: CCIE/JNCIE level experience and skill (certification is not mandatory) Debugging and understanding complex and real time networks is key SD-WAN experience with manual/automation testing is highly preferred. Role: Design and implement SD-WAN V4 and V6 network configurations via CLI and vMANAGE. Diagnose, troubleshoot and resolve incidents related to Cisco SDWAN services and solutions. Knowledgeable in Linux, Virtualization, VPN, or Security technologies. Basic Understanding of IPSec, TLS, and DTLS. Experience with V4 and V6 routing protocols (OSPF, EIGRP, BGP). You should have knowledge and experience in Protocols TCP, VRRP, MPLS, BFD, DHCP, QOS, IPSEC, NAT, GRE, ZBFW, Multicast. You should have experience in the following platformsVariants of ISR/ASR routers, vEdge, cEdge, vManage, and Catalyst family. Configuration and automation in Python. CCIE/JNCIE certification is preferred. Note: Immediate to max 30 days.
Posted 3 weeks ago
4.0 - 6.0 years
5 - 9 Lacs
Gurugram
Work from Office
The engineer can work Queue hours and pick cases with the team. Cisco leads/team will assist with trainings and such to get them up to speed, however the candidate should already have a foundational understanding of the platforms noted below. Key Skills Required AAA, ISE, RADIUS, TACACS The Technical Consulting Engineer will have a working background in the Security domain Should have technical knowledge/experience of Working on features like NAT, ALG, HA, IDS/IPS Or working on AAA technologies like RADIUS, TACACS, DOT1X Or working on VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients, etc Good understanding of Cisco ISE architecture and policies along with R&S concepts Deep understanding of OSI model & protocols like ARP, TCP, IP, DHCP, DNS, IPSEC, ISAKMP Working knowledge of Wireshark & programming languages like Python Experience in working in a Customer support environment with excellent customer handling skills Logical problem-solving approach and analytical skills Minimum qualification Bachelors or masters degree in engineering Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage Linux, VMware knowledge would be a plus Experience in working on Cisco Products - IOS/IOS-XE routers, would be a plus
Posted 3 weeks ago
2.0 - 7.0 years
2 - 3 Lacs
Jodhpur
Work from Office
Responsibilities: * Ensure guest satisfaction * Coordinate housekeeping services * Maintain high standards of hospitality * Manage guest requests * Greet and assist guests at all times Food allowance Provident fund
Posted 3 weeks ago
0.0 - 2.0 years
1 - 2 Lacs
North Goa, Bengaluru
Work from Office
*Job Description* A Guest Relationship Executive at Odespa Wellness would likely be responsible for ensuring a positive and memorable experience for all guests visiting the wellness center. The primary focus would be on providing excellent customer service, building strong relationships with guests, and ensuring their needs are met. Below is a general overview of what the job description may look like: *Key Responsibilities*: Guest Interaction & Customer Service: Greet and welcome guests in a warm, friendly, and professional manner. Provide personalized recommendations on services and products based on guests' preferences and wellness goals. Handle guest inquiries, concerns, and feedback, resolving issues promptly to ensure satisfaction. Relationship Building: Establish and maintain strong relationships with regular and new clients. Follow up with guests post-visit to ensure satisfaction and encourage repeat visits. Keep track of guest preferences, visit history, and any special requests for future visits. Administrative Support: Maintain accurate records of guest information, bookings, and preferences in the system. Assist with scheduling appointments and ensuring seamless service delivery. Assist in managing guest databases and CRM systems. Promotions & Upselling: Inform guests about ongoing promotions, new treatments, and wellness products available. Upsell additional services or products based on the guests preferences and needs. Collaboration: Work closely with other team members (therapists, receptionists, wellness coaches) to ensure a smooth guest experience. Assist in the planning and execution of special events or wellness workshops. Maintaining Facility Standards: Ensure the wellness center is always clean, well-organized, and welcoming. Monitor guest flow to minimize wait times and ensure guests comfort. Desired Skills and Qualifications: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to remain calm and professional in high-pressure situations. Prior experience in customer service, hospitality, or a wellness setting is preferred. Passion for wellness, health, and providing exceptional guest experiences. Familiarity with CRM systems and booking software is a plus.Role & responsibilities.
Posted 3 weeks ago
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