GM- Tender Operations

Experience Required:

Job Purpose:

To lead and manage all aspects of tender operations within the pharmaceutical distribution business, including tender identification, bidding strategy, document submission, pricing analysis, compliance, and post-award execution. The role ensures competitiveness, profitability, and full regulatory adherence in all tender activities (government, institutional, Defense).

Key Responsibilities:

Tender Strategy & Management

• Lead and oversee the entire tendering process (pre-qualification to award).
  
• Monitor tender portals and procurement websites for relevant opportunities.
  
• Develop and execute winning tender strategies aligned with business goals.
  
• Coordinate with sales, regulatory, legal, and finance teams to prepare and submit compliant bids.
  

Documentation & Compliance

• Ensure timely submission of tenders with all required technical, commercial, and legal documentation.
  
• Maintain updated registrations, licenses, and product dossiers for tender submissions.
  
• Ensure compliance with country-specific procurement laws, Good Distribution Practices (GDP), and internal SOPs.
  

Pricing & Costing

• Work with finance and procurement teams to finalize competitive pricing strategies.
  
• Analyze competitor pricing, historical bid data, and market trends to optimize bid submissions.
  

Liaison & Stakeholder Management

• Build and maintain strong relationships with government bodies, hospitals, procurement agencies, and institutional buyers.
  
• Act as a point of contact for all tender-related queries and negotiations.
  

Post-Award Execution

• Coordinate with supply chain/logistics for order fulfillment post-award.
  
• Monitor contract performance, delivery schedules, and service-level agreements (SLAs).
  
• Ensure timely invoicing, payment follow-ups, and documentation closure.
  

Team Leadership

• Manage and mentor the tender operations team.
  
• Ensure continuous training on new tender platforms, compliance updates, and industry standards.
  

Key Skills & Competencies:

• In-depth understanding of pharmaceutical regulatory frameworks and tendering procedures (both local and international).
  
• Strong analytical, negotiation, and strategic planning skills.
  
• Excellent communication and documentation skills.
  
• High attention to detail and deadline-oriented.
  
• Proficiency with tender portals, MS Office, and Defense Portals, State portals.
  

Educational Qualifications:

• Bachelor’s degree in Pharmacy / Life Sciences / Business Administration.
  
• MBA or equivalent in Supply Chain, Marketing, or Healthcare Management (preferred).
  

Key Performance Indicators (KPIs):

• Win rate of tenders submitted (%)
  
• Timeliness and compliance of bid submissions
  
• Revenue and margin from tender business
  
• Contract fulfillment rate and customer satisfaction

  Role & responsibilities

Preferred candidate profile