Global Product Customer Support [US Shift]

Job Description

Location: Bangalore, India Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as the business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 2,500 professionals operates through our fully-owned subsidiaries. Click the following link to learn more about Sapiens India https://www.youtube.com/watch?v=VK66N3y8-ck Job Description Main duties include: Responsibility for providing solutions/workarounds to customer’s problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions. Supporting customers from a wide range of countries. Providing product and installation consultancy, remotely or onsite. Willingness to work beyond working hours when required. Requirements Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated. Excellent written and verbal English skills 2-4 years of Experience with support for enterprise application systems/big and complicated systems. Ability to work under pressure and provide solutions within the application itself and in the technical environment High computer technical skills – knowledge of operating systems & databases (advantages) with the ability to understanding applications logs. Advantages SQL knowledge Experience working with financial banking systems Web Servers knowledge Please note : All work is conducted in English. Show more Show less