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General Manager - Insurance WFM

General Manager - Insurance WFM

Vuram

2 - 7 years

13 - 17 Lacs

Pune

Posted:1 month ago| Platform:

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Skills Required

Analytical skills Business administration Service level Data analysis Workforce management Staffing Forecasting Statistics Monitoring WFM

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Workforce Planner in our call Center. As a Workforce Planner, you will play an important role in ensuring the efficient and effective allocation of resources to meet our call canter s service level targets. Candidate will be responsible for forecasting call volumes, creating staffing schedules, monitoring real-time adherence, and analyzing data to optimize workforce productivity. Candidate with the strong analytical mindset, excellent communication skills, and the ability to thrive in a fast-paced environment. Work Shifts: US Qualifications Qualification: Bachelors degree in Business Administration, Statistics, or a related field is preferred-Proven experience as a Workforce Planner or in a similar role within a call center environment. C

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General Manager - Insurance WFM