General Manager

As the General Manager, you will be responsible for leading the hotel to achieve and exceed performance targets, maintaining Hilton's high standards, and ensuring an exceptional guest experience. You will oversee the financial success of the hotel, the development of the executive team, and operational effectiveness in alignment with Hilton's values.

What will I be doing

As the General Manager, you will be responsible for performing the following tasks to the highest standards:

• Brand Culture & Values

  : Recognize Hilton's brand culture and exemplify Hilton's values every day.

• Financial Management

  : Lead the hotel in achieving key performance indicators, including profitability, earnings, revenue, team member satisfaction, and guest satisfaction targets.

• Budgeting & Forecasting

  : Develop annual, quarterly, and monthly budgets, forecasts, and work plans, ensuring they are effectively implemented and aligned with strategic goals.

• Project & Operations Management

  : Lead capital projects, customer service initiatives, and refurbishment efforts. Make decisions in the best interest of the hotel and Hilton.

• Goal Setting & Strategic Planning

  : Deliver achievable hotel budgets and set both short- and long-term strategic goals for the property.

• Brand Standards & Compliance

  : Ensure Hilton's brand standards are fully implemented and the hotel complies with all regulatory requirements, including hygiene and safety standards.

• Business Planning

  : Lead all aspects of business planning for the hotel, from operational decisions to strategic development.

• Team Development

  : Manage and develop the Hotel Executive team, ensuring career progression and effective succession planning within Hilton.

• Communication

  : Hold regular briefings and meetings with the Head of Departments (HOD) team. Address audits and ensure continual improvement.

• Owner Relations

  : Maintain good communication with the owning company, periodically updating them on the hotel's operating conditions and ensuring their satisfaction with operations.

• General Management

  : Perform all other relevant requirements and tasks as directed by Hilton's corporate guidelines.