General Manager

What will I be doing

General Manager

• Leadership and Culture

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• Recognize and exemplify Hilton's brand culture and values daily.
• Lead the hotel team to achieve key performance indicators including profitability, revenue growth, guest satisfaction, and team member engagement.

• Strategic Planning and Execution

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• Develop and implement the hotel's annual, quarterly, and monthly budgets, forecasts, and operational work plans.
• Set and deliver achievable short- and long-term strategic goals aligned with Hilton's overall business objectives.

• Operational Excellence

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• Lead all key property issues including capital projects, refurbishments, and service enhancements.
• Ensure the hotel operates to Hilton's brand standards and complies with all legal, hygiene, and safety requirements.

• Financial Performance

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• Manage the ongoing profitability of the hotel, ensuring financial targets are consistently met or exceeded.
• Make strategic decisions that are in the best interest of both the hotel and Hilton.

• Team Leadership and Development

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• Lead and develop the hotel's Executive Team, including the Director of Operations, Director of Finance, Director of Human Resources, and Commercial Director.
• Drive career progression, effective succession planning, and team member engagement.
• Conduct regular briefings and communication meetings with Heads of Department (HODs) to align on goals and initiatives.

• Stakeholder Relations

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• Maintain regular communication with the property owner to ensure transparency on hotel operations and foster a strong partnership.
• Build and maintain a strong public image for the hotel, fostering positive relationships within the community and industry.

• Continuous Improvement

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• Respond to internal and external audits to drive continual operational and service improvement.
• Contribute to the development and implementation of innovative solutions to business challenges.

• Hilton Standards and Compliance

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• Ensure that all Hilton brand standards are consistently met or exceeded.
• Fulfill all duties and responsibilities assigned by Hilton and comply with Hilton policies and procedures.

What are we looking for

General Manager

• Proven experience in leading hotel operations at a senior level.
• Strong commercial and financial acumen.
• Excellent leadership, communication, and interpersonal skills.
• A passion for delivering exceptional guest experiences and leading high-performing teams.
• Strategic thinking combined with strong operational and business planning capabilities.
• Strong relationship management skills with internal and external stakeholders.
• Full compliance with regulatory standards and Hilton operational policies.
• Adaptability, resilience, and the ability to work in a dynamic environment.