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Tata Communications
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General Manager - Global Network Operations

General Manager - Global Network Operations

Tata Communications

15 - 22 years

25 - 30 Lacs

Pune

Posted:2 days ago| Platform:

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Skills Required

operations management general management fms sales open source vendor management strategic sourcing international ticketing tourism holiday packages galileo ticketing vendor development amadeus procurement reservation domestic ticketing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role would be responsible for -

1.Ensuring high availability of the platform& infrastructure used FMS/OSS to Orchestrate & manage MCC & WIFI services , supporting cusotmer Day 2.

2. Defining health and best practices across Service Assurance Lifecycle. This involves working with Engineering, Strategic Partners, Strategic internal and external stakeholders to maintain and deliver uninterrupted services for the customers.

3.Build Day-2 Capabilities & support framework by working with NPI for operational readiness (Process, People/Skills and Tools) to provide incubation support to launch, stabilize and scale new services.

4.Drive Automation Journey to achieve proactive monitoring capabilities, auto First level troubleshooting, self help for customers, Anomaly detection via AI/ML, deploying Robotic Process Automation for operational process through key programs.

5. Contribute in developing New flavours of products to serve customers requiring Multi-cloud connectivity solutions. Participate in RFP & SPR discussions to acquire new logos & large deals for the organization.

6. With the objective of evolving an effective Post Sales Service & Support model comprising of comprehensive workstreams and diverse workgroups that are part of Customer Support Engagement - Network Faults and Incident management workgroups for NOC and TAC support, Ensure Service Platform availability; Tier 3 support, TAC function and Focus on continual improvement of the product and processes, along with monitoring capabilities and evolving skills needed for the function.

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Telecommunications

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General Manager - Global Network Operations