Front Office Manager

Job Description:

The Front Office Manager oversees daily front desk operations, ensuring excellent guest service and smooth check-in/check-out processes. Responsibilities include staff supervision, handling guest concerns, managing reservations, optimizing room occupancy, and coordinating with other departments for seamless hotel operations. The role also involves maintaining company policies, handling financial transactions, and ensuring compliance with hotel standards.

• Oversee front office operations, including reservations, check-ins, and check-outs.
• Ensure excellent guest service and handle guest concerns professionally.
• Manage and train front office staff for optimal performance.
• Coordinate with other departments for smooth hotel operations.
• Maintain records, monitor revenue, and ensure policy compliance.

Requirements:

✔ Minimum 3-5 years of experience in hotel front office operations.
✔ Strong leadership, communication, and problem-solving skills.✔ Proficiency in MS Office.✔ Ability to handle guest complaints and ensure smooth operations.✔ Bachelor's degree/diploma in Hotel Management (preferred).

✔ Knowledge in Cloud ERP Software will be an added advantage.

Food & Accommodation Provided

Job Type: Full-time

Pay: ₹20,000.00 - ₹27,000.00 per month

Experience:

• Hotel management: 3 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person