Front Office Manager

PL PALACE HOTEL

5 - 10 years

6 - 8 Lacs

Agra

Posted:1 day ago| Platform:

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Skills Required

CUSTOMER SERVICE EXCELLANCE room tariffs and rate plans Ids Software Communication Skills Hospitality Management Time Management Cash Handling LEADERSHIP Organizational Management Organization Skills Guest Relationship Management Time Managements

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Supervise and lead front desk staff including receptionists, bell staff, and concierge

• Ensure excellent guest service at check-in, check-out, and during their stay
• Resolve guest complaints and concerns promptly and professionally
• Oversee room reservations, billing, and financial transactions
• Monitor front office budgets and minimize costs without compromising service
• Train, schedule, and evaluate front office team members
• Coordinate with housekeeping, maintenance, and other departments
• Maintain updated records and reports on occupancy, revenues, and guest feedback
• Ensure adherence to hotel policies, procedures, and standards
• Maintain a professional and welcoming environment in the lobby and front desk area

Preferred candidate profile

Bachelors degree in Hospitality Management or related field (preferred)

• Minimum 3 years of front office supervisory experience in a hotel setting
• Proficient in IDS Software
• Exceptional leadership and staff management skills
• Excellent communication and interpersonal abilities
• Strong problem-solving and decision-making skills
• High level of professionalism, grooming, and customer service orientation
• Ability to work flexible shifts, including weekends and holidays

More Jobs at PL PALACE HOTEL

Front Office Manager

Agra

5.0 - 10.0 yrs

INR 6 - 8 Lacs

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