Posted:1 week ago|
Platform:
Remote
Full Time
Guest Reception & Assistance Welcome guests warmly and professionally at the front desk. Handle guest check-in and check-out processes smoothly. Reservation & Booking Management Manage room reservations through calls, emails, and walk-ins. Update and maintain the booking system accurately. Handling Calls & Enquiries Answer incoming calls promptly and politely. Provide accurate information about hotel services, facilities, and availability. Billing & Payment Processing Prepare guest bills and process payments through cash, card, or digital modes. Ensure proper recording of transactions. Record Keeping & Reporting Maintain guest registration details and other front office records. Prepare daily reports and update files as required. Guest Service & Issue Resolution Address guest queries, concerns, and complaints promptly and effectively. Ensure a high level of customer satisfaction at all times. Coordination & Administration Coordinate with housekeeping, room service, and other departments for guest needs. Maintain cleanliness and order at the reception and lobby area. Other Duties Assist in administrative and clerical tasks as required by hotel management. Follow hotel policies, security procedures, and service standards.
Hotel DN Grand
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