Front Office Executive

About Us:

Ri-Kynjai Resort, nestled on the banks of the serene Umiam Lake in Meghalaya, is a luxury retreat known for its traditional Khasi architecture, warm hospitality, and breathtaking natural beauty. We are currently looking for a Front Desk Executive to join our passionate team and help us deliver an exceptional guest experience.

Job Description:

As a Front Desk Executive, you will be the face of the resort, responsible for delivering outstanding service to guests from the moment they arrive until their departure. You will manage check-ins and check-outs, handle reservations, respond to guest inquiries, and ensure a welcoming and efficient front office environment.

Key Responsibilities:

• Greet guests with warmth and professionalism upon arrival
• Handle check-ins and check-outs efficiently using the property management system
• Manage room bookings and update reservation systems
• Address guest inquiries and resolve issues promptly and courteously
• Coordinate with housekeeping and other departments to ensure smooth operations
• Provide local information and concierge services when needed
• Maintain accurate records of bookings, payments, and guest feedback
• Ensure front desk area is clean, organized, and presentable at all times

Requirements:

• Minimum 2-3 years of experience in front office or customer service, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Proficient in English and Hindi; knowledge of local languages is an advantage
• Familiarity with hotel software systems (e.g., IDS, Opera, or similar)
• Ability to multitask, stay calm under pressure, and maintain professionalism
• Pleasant personality with a customer-first attitude
• Diploma or degree in Hotel Management or related field is preferred

Benefits:

• Competitive salary and incentives
• Complimentary meals during shift hours
• Opportunities for career growth and skill development
• Work in a peaceful, scenic location surrounded by nature

Job Type: Full-time

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Work Location: In person

Application Deadline: 20/07/2025