Front Office Executive (Receptionist)

1. Position:

Front Office Executive

2. Scope of Work:

As a Front Office Manager, your key responsibilities will include, but are not limited to:

- Guest Feedback: Conducting a guest feedback call within 8 hours of their check-out to ensure satisfaction and gather insights for continuous improvement. 20 feedback per month on OTA is the minimum.

- Upselling: Promoting and upselling our additional services, such as in-house chef, laundry services, and other amenities, to enhance the guest experience.

- Online Booking Management: Handling and overseeing the online booking system to ensure accuracy in reservations and availability management.

- Online Response Management: Managing online responses, reviews, and feedback across various platforms to maintain a positive brand image and address any concerns in a timely manner.

- Guest Service Excellence: Ensuring that all front office operations are performed with the highest standards of guest satisfaction and hospitality.

- Daily Operations Management: Managing the overall front office operations, including guest check-ins/outs, resolving guest complaints, and maintaining a smooth workflow.

3. Working Hours:

Your standard working hours will be 10 hours a day (Rotational Shifts). A 1 hour lunch break is included in this. You may be required to work overtime or on weekends as per operational needs, with prior notice. This will be compensated.

4. Leave Policy:

- Paid Holidays: You are entitled to 1 paid holiday per week.

- Annual Leave: You are entitled to 15 days of paid holiday per year for leisure purposes. ( You will be eligible for this after 11 months with the company)

- Sick Leave & Other Leaves: depending on the context & submission of medical certificates.

Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• front office: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Application Deadline: 31/08/2025